Mercedes-Benz of West Chester

2019 GLA 250 Lease Friendly and accommodating staff, straight forward in establishing price and expectations. Conscious of my time and responsive. Intended on looking at Friendly and accommodating staff, straight forward in establishing price and expectations. Conscious of my time and responsive. Intended on looking at several other vehicles but decided against doing so after my initial visit with Clinton and the Mercedes team in West Chester. More

Responsive and professional Greg Roth listened to our needs and came up with a solution. We wanted a very specific car/options ina short period of time due to a total loss of our Greg Roth listened to our needs and came up with a solution. We wanted a very specific car/options ina short period of time due to a total loss of our previous GL 450 More

Great experience overall Lynn is a real pro. She is Knowledgeable and deliberate with good communication skill. Service experience has always been good. MB of West Chester Lynn is a real pro. She is Knowledgeable and deliberate with good communication skill. Service experience has always been good. MB of West Chester is my MB dealership. More

Good service but better communication is needed MB of West Chester has always done a top-notch job servicing my car. That said, I had to wait approximately two weeks for an appointment this time. Wh MB of West Chester has always done a top-notch job servicing my car. That said, I had to wait approximately two weeks for an appointment this time. When I made the appointment, I was told the work would take two hours. It ended up taking 3 hours (no additional work was added from my initial phone call) and no one ever came out to let me know it was taking longer than expected and/or ask if I could wait an additional hour. The additional time made me 45 minutes late for work. :-( More

Amazing service Clinton was really very helpful with us to find the right car for me . Totally this delearship is very friendly and nice environment to buy a car of u Clinton was really very helpful with us to find the right car for me . Totally this delearship is very friendly and nice environment to buy a car of ur own. More

Excellent and reliable! Mike Strickland and his assistant went above and beyond to make sure my concerns were resolved regarding service in Dec 2017. Matthew Gunn was excelle Mike Strickland and his assistant went above and beyond to make sure my concerns were resolved regarding service in Dec 2017. Matthew Gunn was excellent in handling body work in May 2018. Mercedes Benz of WC has always done a good job in caring for my cars since I began doing business with Andy George and Rich Strickland many years ago. Thanks! More

Positive Waited too long for the car, dealership was accommodating but this was a long wait. Other than this everything was well done and a good experience Waited too long for the car, dealership was accommodating but this was a long wait. Other than this everything was well done and a good experience More

Easy to work with We had some work needed to be quickly addressed. As always, Craig got me the appointment I requested, diagnosed in a timely manner and repaired the s We had some work needed to be quickly addressed. As always, Craig got me the appointment I requested, diagnosed in a timely manner and repaired the same day. Explanation of work required was clear and concise. Craig goes out of his way to over communicate and keep me informed. More

Fantastic Customer Service We experienced excellent customer service with Lynne Knox; very efficient and professional. She was thorough in her orientation of the amenities of ou We experienced excellent customer service with Lynne Knox; very efficient and professional. She was thorough in her orientation of the amenities of our new car. More

Terrible experience Terrible - my appt wasn’t in the computer. While standing at the desk, I received an email that my appt was cancelled 45 min in the future. I had to Terrible - my appt wasn’t in the computer. While standing at the desk, I received an email that my appt was cancelled 45 min in the future. I had to start over to explain why I was there. I had to wait for a loaner. The service mgr billed me for the work when my car was under warranty. I asked the head of service to have a sales rep call me because I was interested in trading my sedan in for an SL....... no call! Lastly, I am just getting this survey. My appt was in September!!!! More