Mercedes-Benz of West Chester

Dan is excellent I started looking for a car in allentown benz dealer. They could not able to get my car. Then I am looking for the other dealers. Dan helped me and I started looking for a car in allentown benz dealer. They could not able to get my car. Then I am looking for the other dealers. Dan helped me and his service is excellent. I can not compare his servise with any one I experienced so far. He is the best. Thank you More

First time buyer of Mercedes Fantastic dealership. Got to work with two great guys: Dan Hayes and Eduardo. Thanks for all the help and being patient. Not pushy at all like the typ Fantastic dealership. Got to work with two great guys: Dan Hayes and Eduardo. Thanks for all the help and being patient. Not pushy at all like the typical sales folks at car dealerships. Made me feel very comfortable. More

Attentative Service with Greg!! Was Given super sales service with Greg Roth of West Chester PA. Never felt pressured. Greg was very informative and also delivered our new car to ou Was Given super sales service with Greg Roth of West Chester PA. Never felt pressured. Greg was very informative and also delivered our new car to our home. Our 2nd purchase( lease) with him! Would highly recommend him! More

2018 GLC purchase My husband and I encountered the most courteous, focused, and knowledgeable sales and finance team intent on providing the best car shopping experienc My husband and I encountered the most courteous, focused, and knowledgeable sales and finance team intent on providing the best car shopping experience. They did everything possible to move our process swiftly from test drive to final closing. More

Helpful, friendly, beautiful finished product! There were issues with my insurance company. My MB representative worked and got things resolved. My car looks beautiful and Ed completed in a timel There were issues with my insurance company. My MB representative worked and got things resolved. My car looks beautiful and Ed completed in a timely manner, despite the issues. More

C-300 Lease, 6th Car from Sales Rep. FAZ & This Dealer Faz has been my Sales Rep for the past 6 cars and he always take great care of me. Faz and Bob and the Sales Manager helped me this time and gave me t Faz has been my Sales Rep for the past 6 cars and he always take great care of me. Faz and Bob and the Sales Manager helped me this time and gave me the Best price, I even called Their competitor on the Main Line and they couldn't get me the same price. I got a 2018 C-300 4-Matic, Fully Loaded too. Once I started driving a Mercedes I have never went back to another vehicle. They are by far the best cars on the road, and great prices too, and very easy Approval Process too for Financing too. We have had other Luxury cars but now me and my wife only drive Mercedes and will never switch, we actually love everything about them when I need a service I get my same car or better as a loaner FREE, The services are all taken care of too in my lease, so there is no expensive services either. I even found out that the Service Manager lives in my Neighborhood and picks up my car and drops me off a loaner so I don't even have to take my car in for service. If you can tell me another dealer that would take a $100,000 Car off the showroom floor and let me borrow it for an hour to pick my wife up for our Wedding Shower, That is a dealer that truly cares and is there to help their long term clients. Mercedes Leases are very affordable and great cars I recommend if you are purchasing or leasing a luxury car at least take a look at This Dealership, Ask For FAZ who has always helped me or Bob who Assisted me this time as well. I will always get my cars from this dealership and these Sales people and I want to Thank the Manager for helping us out with this deal as well too Michael DiPremeo. John Zwirzina More

Great Service Manager At This Dealership This is our 6th Mercedes Benz Lease, and we don't pay for the Services as they come with the Lease. We actually love everything about them when I need This is our 6th Mercedes Benz Lease, and we don't pay for the Services as they come with the Lease. We actually love everything about them when I need a service I get my same car or better as a loaner FREE, The services are all taken care of too in my lease, so there is no expensive services either. I even found out that the Service Manager lives in my Neighborhood and picks up my car and drops me off a loaner so I don't even have to take my car in for service. More

BEST CAR BUYING EXPERIENCE EVER BECAUSE OF ANGELO This was clearly the best car buying experience of all time. This was at least my 10th car purchase over the past 30 years I also traded in my last This was clearly the best car buying experience of all time. This was at least my 10th car purchase over the past 30 years I also traded in my last Mercedes for a fair trade in price. Angelo and I communicated by text and actually did the deal by text! He had everything ready and the actual purchase took 90 minutes. He even called my insurance company and had my preliminary insurance ready to go. He was amazing and had me excited as we waiting for my perfect car to arrive from another dealership. More

Service took all day The service rep.should ask the customer if they need their car back by a certain time. I did not ask and it took over 6 hours to get the car back. I The service rep.should ask the customer if they need their car back by a certain time. I did not ask and it took over 6 hours to get the car back. I had an appointment and thought it was a first come first served. More

Concerns with vehicle I had scheduled an appointment to come in for service. Upon arrival they greeted me and brought me to my advisor. One advisor was talking to the clien I had scheduled an appointment to come in for service. Upon arrival they greeted me and brought me to my advisor. One advisor was talking to the client but it seemed like my advisor was just listening in. Instead of acknowledging or letting me know someone would be with me, he said to the person who brought me in ‘bro, were in the middle of something right now.” with this bothersome attitude which was not professional at all while I was standing there. I would understand if I was waiting for the next advisor however if I’m assigned one, I think that there should’ve been better communication. There were 4 advisors there with only one customer at the counter and two on the phone. I was eventually assisted by someone else who told me for a diagnostic test on my car, it would cost $195. I was never told this when I called in to schedule the appointment when I had voiced my concerns about driving my car. The dealership isn’t even close to my house. This has been far the worst experience that I’ve ever received. I’m very disappointed with the level of service that I was provided and I don’t think I’m ever going back to MB. More