Mercedes-Benz of Washington - Service Center

Very friendly,efficient,informative! They go above and beyond to make the customer happy and comfortable They go above and beyond to make the customer happy and comfortable More

This dealer provides friendly, professional, and prompt service. They also took care of dates and a recall while car was there for service. service. They also took care of dates and a recall while car was there for service. More

John Sisson Mercedes has excellent customer service, and everyone is very professional. Inspection was done in a timely manner. everyone is very professional. Inspection was done in a timely manner. More

The customer service was great, my car was done in a timely manner, and I appreciated them washing my car too. timely manner, and I appreciated them washing my car too. More

Staff is very knowledgeable and friendly. Repair was completed timely and restored to new condition Repair was completed timely and restored to new condition More

John Sisson Mercedes has excellent staff and they really take great care of their customers. take great care of their customers. More

They tried to charge extra for items that are suppose to be included in a Mercedes “B” service be included in a Mercedes “B” service More

Very informative on the status of the work. Provided updates on the parts that were ordered from Germany. Provided updates on the parts that were ordered from Germany. More

Purchased a brand new Mercedes. Under 5K miles and my tire split on the sidewall at the seam. I noticed when my tires came up light on air. The rim wasn't damaged and I could see Under 5K miles and my tire split on the sidewall at the seam. I noticed when my tires came up light on air. The rim wasn't damaged and I could see no visible damage to the tire. When I took it in to replace the tire I asked if it could be covered as a manufacturer defect. I was told "No" you must have hit a pothole. After paying and complaining to the front desk I was contacted by the service manager. I come to find out it could have been turned in as a potential manufacturer defect. I was credited for a future visit but only for 7/10 of my tire wear. Which is astounding given I had only driven 5K miles. Overall, really poor experience and especially for a brand new 140K plus car. I almost forgot. I brought it in 8AM on a Saturday so I could have it back for the weekend. When I contacted them at 11AM asking if I could pick it up I was told it was too close to 12 and I would have to wait until Monday. Four hours to change a tire? Only going above a one star to a two due to the credit back. More

Excellent customer service. Started on time, finished on time and most importantly, all work was done correctly. Many thanks! Started on time, finished on time and most importantly, all work was done correctly. Many thanks! More