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Mercedes-Benz of Washington - Service Center

Washington, PA

4.7
118 Reviews

118 Reviews of Mercedes-Benz of Washington - Service Center

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September 12, 2024

All went well. More communication would help regarding the status of ordered parts. Starting earlier so I can the car back the same day - especially when I have a More

by RICHLYNNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin?
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Sep 19, 2024 -

Mercedes-Benz of Washington responded

We appreciate your feedback and are eager to better your return experience.

September 07, 2024

My vehicle is not trustworthy, but yet you did not make it right, even though I am a return customer. I have lost all faith in mercedes More

by JODIRODIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Mercedes-Benz of Washington responded

"JODIRODIE1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@johnsissonmercedes.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 05, 2024

I'm not sure which service this is regarding. The vehicle has been in for service 3 times since purchased in May 2024. I have no issues with the service but disappointed with the issues with the More

by EJBEECH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
OMEED SAFAGAR
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Mercedes-Benz of Washington responded

Thank you for taking the time to provide us with this feedback.

September 02, 2024

Excellent service and communication. It is a pleasure to work with James Horney and Bob Anderson.Car was delivered very clean interior and exterior More

by vin2255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Horney,James
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Sep 11, 2024 -

Mercedes-Benz of Washington responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 29, 2024

The service center was very helpful and accommodating. Service was efficient and it was helpful to have a loaner car while mine was being serviced. More

by PUGLIANOAMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Mercedes-Benz of Washington responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 28, 2024

The Service Team at John Sisson Mercedes Benz always take good care of me and my car when they need a day at the spa. More

by ATD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
August 28, 2024

The service advisor was excellent. He was very nice to deal with and responded timely. More

by eric@rauscherfinancial.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
August 21, 2024

Outstanding service provided with pick up of my vehicle-communication was super smooth and professional More

by mbfresh20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Mercedes-Benz of Washington responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 21, 2024

Amy is my service advisor She is excellent, courteous, professional, and works hard to make the service experience successful. More

by SP0RTID0G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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Aug 21, 2024 -

Mercedes-Benz of Washington responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 17, 2024

Been working with John Sisson for close to a decade now. Always very good service for my vehicles. Thats the number one reason I always return and do not look elsewhere More

by TDH361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Blussick, Brittany Chips
Report | Print
Aug 21, 2024 -

Mercedes-Benz of Washington responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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