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Mercedes-Benz of Washington - Service Center
Washington, PA
118 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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118 Reviews of Mercedes-Benz of Washington - Service Center
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January 04, 2025
Exceptional Service and Dedication from John Sisson Mercedes Service Department I brought my vehicle to the John Sisson Mercedes Service Department after experiencing persistent issues with the inst Mercedes Service Department I brought my vehicle to the John Sisson Mercedes Service Department after experiencing persistent issues with the instrument cluster and gauges. From the very beginning, their team has demonstrated exceptional professionalism and a genuine commitment to resolving the problem. The issue is complex and difficult to diagnose, requiring multiple visits and extended time in their shop. Despite the challenges, the team at John Sisson has never given up. They have provided me with a loaner vehicle throughout the entire process, ensuring I have had reliable transportation without any additional expense to me. Even though I didn’t purchase my car from them, they have treated me as a valued client and have gone above and beyond to address the issue with integrity and care. What truly has stood out to me is their transparency and willingness to take responsibility. When initial repairs didn’t fully resolve the problem, they have continued to dig deeper, have kept me updated every step of the way, and have assured me that I wouldn’t incur further costs as they worked to find a solution. It’s rare to find a dealership and service department that combines technical expertise with such outstanding customer service. While the situation has been ongoing, I have complete confidence that John Sisson’s team is doing everything possible to resolve the issue. Their commitment to their customers’ satisfaction is clear in every interaction. If you’re looking for a service department that prioritizes integrity, professionalism, and exceptional care, I highly recommend John Sisson Mercedes Service Department. They’ve turned a frustrating experience into one where I feel valued and supported. I intend to purchase my next vehicle from them when I am ready. More
by Mjtrabert304
Employees Worked With
Brittany Chipps, Zach Dunn
December 01, 2024
They dropped off a loaner and picked up our GLC 350e. All went well. Thanks All went well. Thanks More
by fxurbyt
Verified CustomerEmployees Worked With
November 13, 2024
Very detail oriented staff and facility. The staff kept us updated thru out the visit . The staff kept us updated thru out the visit . More
by acmpam
Employees Worked With
November 06, 2024
Had an amazing experience at Mercedes-Benz of Washington! Mallie was absolutely the best – she made the whole car-buying process smooth and stress-free. Her knowledge, professionalism, and genuine care for w Mallie was absolutely the best – she made the whole car-buying process smooth and stress-free. Her knowledge, professionalism, and genuine care for what I was looking for made all the difference. I couldn’t be happier with my new car and highly recommend Mallie and the team here for anyone looking for top-notch service! More
by Malibumal!
October 31, 2024
I was very impressed with the level of service and sharing of info i received. sharing of info i received. More
by smaust1
Employees Worked With
October 29, 2024
Kindest employees in the whole world. I’m always happy to come in for service work. I’m always happy to come in for service work. More
by nico
October 25, 2024
Dealer members offer pleasant and professional greeting and service. Technicians perform professional work and advise if unforeseen issues arise. Pleasant waiting room with many immunities. and service. Technicians perform professional work and advise if unforeseen issues arise. Pleasant waiting room with many immunities. More
by EECS2
Employees Worked With
Other Employees :
James Horney Service advisor; Amy Nelson, Service advisor
October 24, 2024
Start to finish it was the best and easiest experience I have ever had buying a vehicle. have ever had buying a vehicle. More
by marissa.casoli
October 23, 2024
Service Advisor Justin is very competent, nice, and does his job very well. Wasn’t expecting overnight stay for car however, but had loaner so no issue. Very pleased. his job very well. Wasn’t expecting overnight stay for car however, but had loaner so no issue. Very pleased. More
by BROOKSLOCO
Employees Worked With
October 23, 2024
Excellent service, curteous staff, always on time, great team at this wonderful dealership! Highly recommended! team at this wonderful dealership! Highly recommended! More
by JOANKELLEY
Employees Worked With
Other Employees :
Amy Nelson, Brittany, Mallie
