Mercedes-Benz of Waco

Ernesto did everything he could to make sure everything was ok. And my daughter is enjoying her new car was ok. And my daughter is enjoying her new car More

Very poor service depatment. Per there instructions, scheduled appointment on line. I do not live in Waco, do not work in Waco and live in ine driver family. Booked service appoi Per there instructions, scheduled appointment on line. I do not live in Waco, do not work in Waco and live in ine driver family. Booked service appointment with ALL the details. Took off work, traveled to Waco for apointment. Was told oh, you need to leave the car here for several days before we can even look at it. Explained Ivtook off work, traveled from out of town, followed instructions, no one told me had to leave it for days. They were rude, no customer service at all. I left, contacted Mercedes-Benz of Georgetown. They set me up with appointment and courtesy car, no problem. Thats were my business will go and all my recommendations. I had heard dont waste your time at Mercedes of Waco, awful service, and I can confirm that. More

My recent purchase experience at Mercedes-Benz of Waco was outstanding from start to finish. The staff was professional, welcoming, and attentive, making the entire process seamless. The thoughtful delive was outstanding from start to finish. The staff was professional, welcoming, and attentive, making the entire process seamless. The thoughtful delivery details truly set them apart. I highly recommend Mercedes-Benz of Waco to anyone looking for a first-class car buying experience More

Mercedes Benz of Waco has been servicing my GLC 300 for the past 4 years after I purchased it. Not one time have I been disappointed. My service advisor Sean is top notch, he gets the job done and is alway the past 4 years after I purchased it. Not one time have I been disappointed. My service advisor Sean is top notch, he gets the job done and is always on top of things. The facility is always nice and clean. They do an amazing job on servicing my vehicle. I will continue to come here, these guys are the absolute best! More

Good service from the people who were there. They was helpful and considerate and courteous They was helpful and considerate and courteous More

Sean and Wallace are both amazing to work with! Highly recommend this dealership for service and sales! Highly recommend this dealership for service and sales! More

I drove approximately three hours to Waco to pick up sight unseen a vehicle that I had viewed on Carfax. When I arrived the vehicle was parked at the front entrance. I was met by Roberto the salesman I sight unseen a vehicle that I had viewed on Carfax. When I arrived the vehicle was parked at the front entrance. I was met by Roberto the salesman I had spoken to on the phone. The complete transaction from start to finish with Mercedes of Waco was pleasant and professional. I would highly recommend this company and its staff to anyone interested in buying a vehicle. More

Please Stay Away from these people especially if you are buying used.My wife and I bought a used van from them and it has been a disaster. First buying the car was xxxx as they only had one finance person w buying used.My wife and I bought a used van from them and it has been a disaster. First buying the car was xxxx as they only had one finance person who spent more time socializing with her co-workers than doing her job then there's the fact I have had the van for less than 3 months and have had to get the battery replaced, which I figured okay one minor problem no big deal. When the alternator went out I started to get concerned but again that's usually the first thing to go, so I got it replaced. Then came the coolant leaks, it is leaking coolant almost as fast as I put it in, I am out of money to repair the car and I can't get anyone from this place to to help as navigating their automated phone system is a nightmare. On top of all of this though, I have had the vehicle for less than three months and still no sign of the license plate, they sent me another temporary plate as if that fixes anything. I would give them zero stars if I could. I usually only try to post positive reviews but twenty thousand is a lot to spend on a 2 ton paperweight. More

I wish giving 0 stars was an option here, but unfortunately it’s not. My experience with the Mercedes Benz of Waco was actually pleasurable, all the way up until I was handed my keys; from then o unfortunately it’s not. My experience with the Mercedes Benz of Waco was actually pleasurable, all the way up until I was handed my keys; from then on, it has been the worst car experience I have ever faced. Within 48 hours of taking ownership of my brand new Benz, the car malfunctioned and I was unable to drive it. From then on, my experience with Waco and my rep Pablo was something I have warned all of my family and friends against. While I understand cars may have issues & that is well outside the control of the dealership, their response not what you expect when spending over $150k on a car. The rep (mentioned above) who got commission off of me was rude when we called on updates, the team overall lacked communication and were not keeping me well informed about the status of my vehicle. Rather than them keeping me informed, I had to go well out of my way to obtain status updates (most of which had responses of no updates). Having worked with Park Place/Sewell in the past, I am used to exceptional service. This was not anywhere near comparable to the experiences my family and I have had at the other dealerships. They claim to strive for excellence on their website, but from my experience that pretty much stops after you hand them a check and they secure their commission. More

My salesman was very knowledgeable in the Mercedes line. Great in follow up calls to offer any assistance I may need. Great in follow up calls to offer any assistance I may need. More