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Mercedes-Benz of Waco
Waco, TX
122 Reviews
Mercedes-Benz of Waco is your go-to destination for all things Mercedes-Benz in the Waco area. Located in Waco near the Parkdale Shopping Center, our dealership serves residents from surrounding Beverly Hills, Hewitt, and Woodway, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Waco has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 122 reviews
September 05, 2024
I wish giving 0 stars was an option here, but unfortunately it’s not. My experience with the Mercedes Benz of Waco was actually pleasurable, all the way up until I was handed my keys; from then o unfortunately it’s not. My experience with the Mercedes Benz of Waco was actually pleasurable, all the way up until I was handed my keys; from then on, it has been the worst car experience I have ever faced. Within 48 hours of taking ownership of my brand new Benz, the car malfunctioned and I was unable to drive it. From then on, my experience with Waco and my rep Pablo was something I have warned all of my family and friends against. While I understand cars may have issues & that is well outside the control of the dealership, their response not what you expect when spending over $150k on a car. The rep (mentioned above) who got commission off of me was rude when we called on updates, the team overall lacked communication and were not keeping me well informed about the status of my vehicle. Rather than them keeping me informed, I had to go well out of my way to obtain status updates (most of which had responses of no updates). Having worked with Park Place/Sewell in the past, I am used to exceptional service. This was not anywhere near comparable to the experiences my family and I have had at the other dealerships. They claim to strive for excellence on their website, but from my experience that pretty much stops after you hand them a check and they secure their commission. More
by NS
Employees Worked With
Pablo, Kevin
July 11, 2024
Absolutely amazing service. Won’t be going anywhere else after my recent visit. Superb!!!! FABULOUS SERVICE TEAM Won’t be going anywhere else after my recent visit. Superb!!!! FABULOUS SERVICE TEAM More
by J.J.
Employees Worked With
Caroline, Wallace, George, Clay, Marco, Pedro, Zach, J-Rod, Dimitri
June 17, 2024
Excellent communication. Clear messages and quick information and data. courteous. excellent reception. quick response to questions.replies to questions clear and straight. Clear messages and quick information and data. courteous. excellent reception. quick response to questions.replies to questions clear and straight. More
by adan
Employees Worked With
Tracy, Allen
April 18, 2024
Very welcoming and friendly staff. Tracy made us fill like family. Follow up and assurance of complete satisfaction was a rare treat that will keep us coming back. Tracy made us fill like family. Follow up and assurance of complete satisfaction was a rare treat that will keep us coming back. More
by Ben Tinnin
Employees Worked With
Tracey Allen
February 27, 2024
They were very helpful and worked hard to get me into a vehicle that I wanted. They were very patient with me also. I love my RAV4. Tammy McCulloch vehicle that I wanted. They were very patient with me also. I love my RAV4. Tammy McCulloch More
by Tammy McCulloch
Employees Worked With
Roberto
February 10, 2024
Tracey is awesome. Easy transaction without a lot of haggling. Second Mercedes purchased there and sold them a few cars in the past as well. I wouldn’t hesitate going b Easy transaction without a lot of haggling. Second Mercedes purchased there and sold them a few cars in the past as well. I wouldn’t hesitate going back. More
by Lana B
Employees Worked With
Tracey
January 26, 2024
The salesperson was very nice and courteous when purchased my vehicle. The problem started with getting the CPO certification from them. It took several days for the car they advertised as CPO to co purchased my vehicle. The problem started with getting the CPO certification from them. It took several days for the car they advertised as CPO to come through. My sunroof did not work even though it was CPO. I was told to take it to a dealership near me. I’m out of state. The next issue was with the title. I purchased the car on 12/2/23 and as of today 1/26/24 I still don’t have the title. I have called several times and essentially was told they had trouble finding the title and their third party titling company still had it. Poor customer service after the sale. Be careful doing business with them. More
by Cposs33
Employees Worked With
Edward Balzadua
December 19, 2023
Auto Nation Waco is amazing! The process of purchasing was so easy and the people were professional and polite. Thank you all for making my dream car a reality!! The process of purchasing was so easy and the people were professional and polite. Thank you all for making my dream car a reality!! More
by Jen
Employees Worked With
Oscar Diaz
