Mercedes-Benz of Virginia Beach

Great Experience My car purchase went very smoothly. All the employees were curtious and friendly. In no time at all I was driving away in my brand new car. Mr. Stone My car purchase went very smoothly. All the employees were curtious and friendly. In no time at all I was driving away in my brand new car. Mr. Stone took time to go over the car's details with me explaining everything. He is very pleasant and patient. Thanks, and I love my 2018 Mercedes. More

Great experince The Sale Person was great he did everything that he said that he would do, it wasn't a long process and the vehicle I purchase is great. I would recom The Sale Person was great he did everything that he said that he would do, it wasn't a long process and the vehicle I purchase is great. I would recommend this dealership to anyone that is in the market to purchase a Mercedes. More

Hadrian We live in Williamsburg. Since Hadrian moved to CB so have we. Longer drive, but worth it! We also appreciate Yogi reaching out to us. We live in Williamsburg. Since Hadrian moved to CB so have we. Longer drive, but worth it! We also appreciate Yogi reaching out to us. More

professional staff, from the manager to the sales team This team is approachable, professional and courteous. Highly recommend this team, we are temporarily stationed in Virginia Beach and our next vehicle This team is approachable, professional and courteous. Highly recommend this team, we are temporarily stationed in Virginia Beach and our next vehicle purchase should be with Andy Becker and Yogi Jaffe! More

Great SUV, but dealer and Benz not backing their product Great SUV and Glenn was great to work with. All went well, although it took several iterations to get to agreeable lease terms. Fast paperwork and g Great SUV and Glenn was great to work with. All went well, although it took several iterations to get to agreeable lease terms. Fast paperwork and good intro to all the features. The dealership and Mercedes-Benz boast of its free 5 year mbrace Connect package that comes with the 2017 models. Included with this is the Mercedes-Benz Apps, such as Google Local Search, Yelp, fuel finder and prices, etc. (2015 models can pay $14/mo for these Apps). Unfortunately, after the sale, I came to find out, they don’t work in my model and there’s no fix at this time. Since the dealership said I was getting this, I figured they would make good by perhaps, giving me a credit for what mbrace charges others for the feature until it’s fixed. Sales manager said, not their problem and gave me an 800 number to call Mercedes Customer Service, who connected me to mbrace, who said, I was not paying for it, so we’ll let you know if and when we fix it. My position is that if the dealership sells you a $60K package and it doesn’t deliver what they say it will, they should be working with MB on your behalf to ‘make things right’ and not leave you to fend for yourself. Charles Barker thinks otherwise. (Can't recommend until the problem is fixed.) Update: After two months, the Apps suddenly appeared. Still, a little disappointed that dealership didn't follow-up with me or MB on the issue. Changing my recommendation to Yes with an asterisk. More

Excellent customer service; great car! As always, our exeprience was great. We have been MB customers for 40 years and Andy has been insrumental to the continued stellar service to date. As always, our exeprience was great. We have been MB customers for 40 years and Andy has been insrumental to the continued stellar service to date. More

My Sales Professional Tish!!!! I'm going to make this short and sweet. I came in to Charles Barker's for my second purchase of a Mercedes-Benz and the experience was identical to I'm going to make this short and sweet. I came in to Charles Barker's for my second purchase of a Mercedes-Benz and the experience was identical to the first, nothing but the best . This time I embarked on having a vehicle ordered to my specific specs and she was able to deliver within a five day Period. The experience was fast, the financing was done through Mercedes-Benz financial, rates were good. I came in and signed and left within an hour. Will keep all of my business right here at Charles Barker Mercedes. More

Online inventory research I did my research to find the car that I want to fit my budget. Then I sent an email and it happens to be Tish who responded and she was very helpful I did my research to find the car that I want to fit my budget. Then I sent an email and it happens to be Tish who responded and she was very helpful and prepared when we visited the dealership. She had the vehicle out for us to see and very knowledgable. More

Awesome Car, Amazing Experience! As a Sales Professional, I understand that the bottom line is the bottom line! I am also familiar with the old adage "it's not personal...it's busine As a Sales Professional, I understand that the bottom line is the bottom line! I am also familiar with the old adage "it's not personal...it's business!" That said, I whole-heartedly disagree with the above sentiment because business does not exist without (which makes it personal). If you are not just looking for a vehicle AND you value someone that has a Customer First philosophy, provides you with honest upfront pricing and honors his commitments...do yourself a favor and reach out to Hadrian Apoderado at Mercedes Benz of Virginia Beach! Regards, James More

Excellent . Excellent service from both dealership and sales associate. I would recommend both anytime. The car I chose was like new,very clean thanks Jerome for Excellent service from both dealership and sales associate. I would recommend both anytime. The car I chose was like new,very clean thanks Jerome for helping me make the right choice. More