Mercedes-Benz of Valencia

I hope this message finds you well. I wanted to sincerely thank you and your team for approving my vehicle loan. I appreciate the time, effort, and professionalism you demonstrated thr I wanted to sincerely thank you and your team for approving my vehicle loan. I appreciate the time, effort, and professionalism you demonstrated throughout the process. Your support made what can often feel like a stressful experience smooth and reassuring. I’m grateful!! More

It was a good experience and I got helped quickly and effectively. Highly recommend if you need service. effectively. Highly recommend if you need service. More

I not happy for simple rotation tiers and change wiper blades 4:30 hours waiting blades 4:30 hours waiting More

I am very pleased with the service I receive here at Mercedes Benz of Valencia. They are always very professional and take care of your car like it's their own. Everyone greets you here no matter who th Mercedes Benz of Valencia. They are always very professional and take care of your car like it's their own. Everyone greets you here no matter who they are. Love bringing my car here for service. More

Shadi was very polite and helpful in trying to make my car repair as little of an inconvenience possible by offering me an uber or rental. car repair as little of an inconvenience possible by offering me an uber or rental. More

Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly paym I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins. BTW - the Sales Representative I worked with was great. His name was Raffi. However, my experience at Mercedes Benz Valencia was ALARMING. The Finance Director is a nightmare. In completing the contract, he used the wrong vehicle information not only for the vehicle I was trading in, but also for the vehicle I was buying. They sent me home with incorrect paperwork adhered to my windshield and expired plates. The whole next day was spent fielding calls and Docusign emails to complete a new contract. Still, the VIN in the paperwork I have on the windshield does not match the VIN of the vehicle I bought, which still puts me in a precarious situation if I am pulled over. Also, it took several additional calls for me to get temporary paper license plates to put on the vehicle as I am waiting for the DMV to send the new registration. ALL OF THIS SHOULD HAVE BEEN SQUARED AWAY BEFORE I DROVE OFF THE LOT. BUT HERE IS THE SCARIEST PART. The vehicle I purchased had been serviced by the Mercedes Benz Service team. They installed brakes. NEGLIGENTLY. The driver’s side rear caliper was not put on correctly. The whole unit detached from the assembly while I was driving. Luckily, I was traveling alone and only at about 20 miles per hour at the time and was able to take action to stop without killing myself, my family, or thankfully anyone else. Can you even imagine the tragedy that could have occurred? Bottom Line: Purchase your next vehicle somewhere else! This dealership is unorganized and DANGEROUS! More

They told me they did not like to deal with out of state buyers because it's too much hassle with getting the car loaded on the transport, and inspection, etc. They would not negotiate because I am out of s buyers because it's too much hassle with getting the car loaded on the transport, and inspection, etc. They would not negotiate because I am out of state. Used Car manager will not return my calls or emails. What a dud ! More

Exceptional service from a team that truly cares! " I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very " I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and heard. Unfortunately, I did not plan accordingly and I have to go back, but I do so knowing I'm in good hands. I truly hope ownership sees this review because ,"These employees set the gold standard for what customer service should be. Their professionalism, friendliness, and genuine care made my experience outstanding. Every company should strive to have a team like this." I will continue to give feedback on my services here. Thank you all! More

we have a 2025 Mercedes benz vehicle, only 3 months old with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back to schedule service till today he haven't scheduled service for our car, we also request a call back from the service manager with no success, the saddest thing is that if you want to go to a different Diller they will deny service and sent you back to the Diller where you originally purchase your vehicle, please stay away from this Diller. More