Mercedes-Benz of Valencia

I have scheduled an appointment to address a recall and to get to check and advised on message display on the dashboard "front left malfunction and required service". Ed was my service guy and he told m to get to check and advised on message display on the dashboard "front left malfunction and required service". Ed was my service guy and he told me that he will take care of the recall but it will cost me $300.00 for diagnosis the problem. I think it is ridiculous to charge $300.00 to identify an issue. So. I left without doing anything. Ed's way of talking was rude and lack of manner how to del with a customer. I had been to your dealership a few times before but never encounter such ridicule behavior from any of your service guy. I understand your policy and pricing as set by your dealership and i cannot do anything about it except may be some help in pricing which I believe a service manager can do. But, Ed was so arrogant that he did not even try to listen. I would have given all the previous rating for your service five out of five but this one one out of five. More

Service was very professional, they provided a neat clean office a video of the vehicle inspection and easy payment option and since I’ve picked up my car very good work. I will be back again. office a video of the vehicle inspection and easy payment option and since I’ve picked up my car very good work. I will be back again. More

Best Mercedes Benz Service Department I have ever been grate customer service . Thank you Evett. grate customer service . Thank you Evett. More

Fabio was very nice, patient and considerate of what I was looking for, the budget, and very kind to work with us. Thank you for the wonderful customer service! We will refer our friends to this dealershi was looking for, the budget, and very kind to work with us. Thank you for the wonderful customer service! We will refer our friends to this dealership. More

My first visit for service all went well. I’ll be using the service from now on I’ll be using the service from now on More

Derrick is just a Angel. , I am very pleased with the service., he take his time and explain what I need., & why , I am very pleased with the service., he take his time and explain what I need., & why More

Excellent service and great customer relation! ! Would highly recommend it. Tamir, my service advisor was so friendly respectful and courteous. ! Would highly recommend it. Tamir, my service advisor was so friendly respectful and courteous. More

Trisha was very helpful and kept me informed the entire time during my service with her. time during my service with her. More

My car was fixed in no time and they took care of it very professionally and helped me with every information which i needed professionally and helped me with every information which i needed More

Purchased my 3rd MB from MB of Valencia. Always a great deal and great experience Always a great deal and great experience More