Mercedes-Benz of Valencia

I purchased a used certified ML 350 in Sept, 2011. I have had some type of problem almost every month since I purchased, which has cost me gas and time. The last visit the service director accused me of drop had some type of problem almost every month since I purchased, which has cost me gas and time. The last visit the service director accused me of dropping my key in water which I know have never happen. Very disappointed with me experience with Benz so far! Wish I never made this purchase, my Ford ran better than this! More

I had an excellent experience at MB Valenica! I recently leased a new car and was in and out of the dealership in an hour and a half. The salesperson and finance manager were both very friendly and easy to leased a new car and was in and out of the dealership in an hour and a half. The salesperson and finance manager were both very friendly and easy to work with. More

I was in the market for a new Mercedes-Benz and e-mailed Valencia MB. Kasra "Kaz" contacted me very quickly and determined what type of vehicle I was looking for and what options I wanted. He put a lot of Valencia MB. Kasra "Kaz" contacted me very quickly and determined what type of vehicle I was looking for and what options I wanted. He put a lot of effort into finding the right vehicle for me (the Valencia dealership did not have the car I wanted on the lot). Everybody I came into contact with at the dealership was very friendly and courteous. Carlos in the finance department was extremely professional and quick. I would definitely recommend buying your Mercedes-Benz from this dealership and working with Kaz in particular. More

The experience I had a Mercedes Benz of Valencia was exceptional. Kaz made my experience stress free and convenient. I don't live in the area and had a tough time making it to Valencia, so we worked out exceptional. Kaz made my experience stress free and convenient. I don't live in the area and had a tough time making it to Valencia, so we worked out all of the numbers through email and over the phone. He delivered the car to my front door and we signed paperwork in my home. I have bought many cars in my past and have never experienced such professionalism when dealing with a dealership and a sales men. Kaz was knowledgeable and did not leave until I knew how all of the options in my vehicle worked... even though it was past what most of us would consider normal working hours. Being that he was a referral, I knew I could trust him selling me my dream car. Special thanks to Carlos as well for also helping me get the deal done. Thank you! More

This dealer is a massive dissapointment. I would NEVER recommend this dealer to anyone for ANY reason. I purchased my new SLK at Keyes in Sherman Oaks, but have taken to Valencia for service due to conve recommend this dealer to anyone for ANY reason. I purchased my new SLK at Keyes in Sherman Oaks, but have taken to Valencia for service due to convenience (near home). It is clear to me that they do not care about their customers' experience. The several times I have been there, they have: 1. not greeted me upon arrival at service center. 2. tried to sell me something I clearly do not need (i.e. wheels, licence frame, etc.) 3. Outright lied to me by telling me that something is "impossible, cannot be done" etc, yet i know otherwise as I have done research to prove it. 4. Charged AT LEAST a 30% premium over MB of Glendale for a specific service (clearing a service notification on dash, dialing down the volume of the alarm, minor roof adjustments). 5. Caused me to leave highly dissatisfied with my experience. I have called other dealers in the area to compare prices, and as I stated above Valencia is AT LEAST 30% higher price. The service director at Glendale even said that "they gauge their customers because it's Valencia and they know that they can." I needed a new key fob, as I had accidentally dropped one in a sink and shorted it out. Valencia quoted me $550 for a new fob!! That same day, I drove to Glendale and got one for $130. They are crooks who gauge their customers because they know that the wealthy residents of Santa Clarita will not bother going anywhere else because of the convenience of a dealer being right here in town. But MB of Glendale is a MUCH MUCH more professional and polite dealer. I will continue to go there. More

I had taken my car to MB Valencia for scheduled maintenance 2 times now. BOTH times there was some malfunction within days of picking the car up that required warranty work. That is irritating, but maintenance 2 times now. BOTH times there was some malfunction within days of picking the car up that required warranty work. That is irritating, but their general lack of respect for their customers is unsettling. I had a suspension problem that they have tried to pass off as "tires not recommended by Mercedes-Benz" 2 separate occasions, both times saying they changed the tires and the issue went away. I changed the tires, yet the problem persisted. Another mechanic verified its not the tires. The dealer again said its the tires. The tech even brought my wheel bearing in 15 minutes after I had dropped the car off to show me there is nothing wrong with it. I know that the wheel bearing cannot be pulled out in 15 minutes, and also a brand new bearing with brand new grease on it is quite obviously NOT the one from my car that has over 80,000 miles on it. The mechanic insisted that I have no idea what I am talking about. I jacked the car up and verified play in the wheel, yet he swears there is none. The guy is clearly incompetent, and is trying to scam my warranty company. Thus far I have filed complaints with my states attorney, the BBB, and my warranty company. Additionally they emailed me a survey that they asked me to fill out and email back as quickly as I can. After 2 weeks they called me and thanked me for filling it out. Problem with that is that I never got the survey. The email address the survey was returned from is NOT the email address they have on record for me. I contacted yahoo mail, and the email address was established with my personal information within a few days of the survey being sent out. Their survey people swear they did not fraudulently create this email address. I would not have written them a good survey and they knew it so their employees created an email address in order to get a good review. Makes me wonder what other kinds of identity theft these people are capable of. This instance is being reported to the states attorneys identity theft division immediately as well. If you can at all avoid this dealership for service, I would recommend you do so. More

I have purchased four cars from Valencia Mercedes and have been so happy with the dealership. They are very competitive in price, and the service is wonderful. My salesman (Raymond) spent hours showing have been so happy with the dealership. They are very competitive in price, and the service is wonderful. My salesman (Raymond) spent hours showing my husband and myself how to USE all the expceptional features on the car. I usually leave a dealership confused with all the new features on my latest purchase. The service department is exceptional. Carol, the service manager has always attended to my needs, and makes sure I am completly satisfied. Thank you Valencia Mercedes for making this experience so pleasurable. More