Mercedes-Benz of Valencia

Let me start off by saying that my car buying experience at this dealership was FANTASTIC! I did not come to the dealership that day to purchase anything, only to test drive a few different models. Milton G at this dealership was FANTASTIC! I did not come to the dealership that day to purchase anything, only to test drive a few different models. Milton Garcia greeted me with a great big smile (remembering me from the day before…impressive) and allowed me to test drive a couple of cars. Milton took me on a test drive and explained in detail each and every car I was driving and answered the many questions that I had. Then comes along Kazz and William. They were the best salesmen I’ve dealt with in a long time. Both were so professional and made me feel very comfortable. These guys know their stuff. I never did feel intimidated or pressured. They both explained the leasing program to me in great detail. They got me a great deal on a new car with everything that I wanted. The next thing you know, I was walking out of there with a 2013 C-class. Buying that car was the last thing I had expected. Carlos Gerpe in financing was the best. He was very friendly. I didn’t feel pressured into buying anything extra. He took the time to explain all of the different packages/options. I would say the whole process; from the test drive to finance took about 3 hrs, if that. As I said before, that was the best car buying experience I have ever had. Good Job Mercedes Benz of Valencia. I will be back!!! Thank You guys ? More

First of all the place is gorgeous, clean, great selection of cars, and great staff. I had the pleasure of working with Milton Garcia. This guy knows the Mercedes product and explained all optio selection of cars, and great staff. I had the pleasure of working with Milton Garcia. This guy knows the Mercedes product and explained all options in the C-class I was interested in. He was professional, not pushy, and a real gentleman to my wife and I. Then I met the Sales Manager Leo Gonzalez. He showed me my options and made the car work for me. He was also professional, not pushy, and did everything I could of asked for. He made me feel real comfortable and worked for my business. I have bought 5 cars in the past couple of years and I will say this has been the best experience of all. The car is great and Mercedes Benz of Valencia, Milton Garcia, and Leo Gonzalez have earned my business for years to come. Thank you. More

"Ability to work the deal over the Internet. Outstanding customer service. Mr. William Moussa is a Fantastic Salesperson. The deal we made was the deal. His professionalism and customer service Outstanding customer service. Mr. William Moussa is a Fantastic Salesperson. The deal we made was the deal. His professionalism and customer service is World-Class. He to me is the salesperson of the YEAR!!!” More

"Milton Garcia went beyond expectations helping me find the right car. I had been searching to replace my older MB using all means, and had already test driven a few cars before following a recommenda find the right car. I had been searching to replace my older MB using all means, and had already test driven a few cars before following a recommendation and stopping by your dealership. I fell in love with the first car we looked at. However, when I concluded the it was simply not in my budget, I informed Milton, so he showed me another that was in my budget, but when compared to the first car, just didn't excite me. I told him what I was looking for, and continued my search around LA. A few days later Milton called and said he might have something for me. I was busy, and made a joke via email asking if he could drive the car to Burbank for me to see. He actually did it! And it was a great car!. During the few days that elapsed before the car was to be ready I fielded lots of calls from other salesman at other dealerships, offering deals that were also good on similar vehicles, but barring some ridiculous opportunity, there was not a chance I wasn't going to work with Milton. Milton delivered and I'll be recommending him and Valencia MB to anyone that is interested in a Mercedes.". More

"You have a great staff ! Everything was perfect ! Special snaps to Service Director Michael Ontman, Service Advisor Matthew Geisser, Marina Gallo and Jimmy who runs the best service drive I have ever Special snaps to Service Director Michael Ontman, Service Advisor Matthew Geisser, Marina Gallo and Jimmy who runs the best service drive I have ever seen . ... I took delivery of my gl450 in June 2006 and I have never serviced anywhere else. Your team has earned my trust & loyalty.". More

I have given all 5's (great) ratings because I feel that's what is deserved of the excellent service I received from my arrival to my driving off in my Mercedes Benz C 300. The two people, Tim Schaffer that's what is deserved of the excellent service I received from my arrival to my driving off in my Mercedes Benz C 300. The two people, Tim Schaffer and Joe Medawar went the extra mile to help get me qualified and to make sure I was very happy with my purchase. I am looking forward to my next purchase which will definately be from Mercedes Benz of Valencia and I will seek out the same two people to assist me. I have received so many compliments from my Mercedes, and I owe it all to Tim and Joe. I will be referring them to all who ask. Thank You. G Ward More