Mercedes-Benz of Valencia

Finance-Misleading To of all of those who wish to purchase a Mercedes-Benz through the Valencia Dealership. Be Careful! They will tell you one thing and do another. The To of all of those who wish to purchase a Mercedes-Benz through the Valencia Dealership. Be Careful! They will tell you one thing and do another. They will run your credit multiple times against your wishes. Will tell you a deal is done and its not, and will leave you hanging. Will not return calls! Does not care about customer satisfaction at all. My credit score is 750, and I have had Mercedes-Benz for the past 30 years. So I know something about the car, I know I can get a good deal because of my score and payment history with Mercedes Financial. And that is what I believed was going to happen, was not the case. This has been the worst experience I have had when buying a car at this dealership and I will never go back. The dealer is more interested in kick-backs then satisfying the customer. They may not be considered about my review, but if people would speak up maybe changes would happen. More

Service run around Where do I begin, My wife has taken her car C300 under warranty, two times to try and figure out a noise. The last time she had a recording of the noi Where do I begin, My wife has taken her car C300 under warranty, two times to try and figure out a noise. The last time she had a recording of the noise. The service advisor Bill Parks listen to the recording and immediately dismissed it as nothing to be concerned about, but if she wanted to have it checked out she would have to pay for a "diagnostic fee" and a brake job (because he has pre-determined it was the brakes) Going back a 3rd time after complaining. More

Everyone must be out to lunch! My wife and I went to the Mercedes dealer in Valencia to look at a late model CL550 and S550 that had been advertised on their website. Upon arrival My wife and I went to the Mercedes dealer in Valencia to look at a late model CL550 and S550 that had been advertised on their website. Upon arrival, we noticed that they were having a "Grand Opening" of evidently their remodeled business. When we came through the front door, the gal who must have been the receptionist, was evidently too busy on her iPhone to look up and see what we might possibly be there for. After looking at several cars on the showroom floor and not having one salesman or manager approach us and ask us if they could help us, my wife finally walked up to the receptionist and asked her where we could find the late model vehicles that we were there to see. We went out to the front of the showroom and found the cars we were looking for. We had probably been at the dealership for over 30 minutes now and still not one person approached us to lend any help. My wife suggested that I go inside and find someone to show us the CL550, but I refused for the sole reason that I had spent a good deal of my lifetime in the car business and felt that this dealership had a real problem with customer service. When I was a Sales Manager and later a General Manager, I never would have tolerated such behavior from my sales and managerial staff. These people were evidently profiling us and thought they would not waste their time on someone who was not there by appointment and had simply walked on to their car lot. If they had been paying closer attention, they would have realized that we had pulled up and parked our late model S-Class Mercedes very close by and whoever was "up" at the time would have been all over us to sell us another Mercedes. Oh well, glad I found out what these people were all about before purchasing my next Mercedes. By bye Tom and Diane Tehachapi, CA More