Mercedes-Benz of Valencia

A company is only as good as its frontline employees The sales representative who called me and introduced himself was Mr. Gino Darmo. Over the phone he came across as witty and convincingly knowledgeab The sales representative who called me and introduced himself was Mr. Gino Darmo. Over the phone he came across as witty and convincingly knowledgeable. During my in-person visit to the dealership, Gino came across as a honest and genuine human being who was interested in listening to my needs. He sincerely made efforts to see if he could provide a wonderful customer experience. I purchased a used Toyota Prius C four only because I felt I could trust Gino. I will gladly recommend Gino to all who wish to buy any vehicle from Mercedes Benz of Valencia. The paper work at the finance department was smooth and hassle free. I will gladly go back to Gino and Mercedes Benz of Valencia for my vehicle needs in the future. More

Great service Our car wouldn't start, had it towed to the dealer and they fixed it in a timely manner. The service was great and Bill was very courteous. Thank you Our car wouldn't start, had it towed to the dealer and they fixed it in a timely manner. The service was great and Bill was very courteous. Thank you More

Taking Care of Business We just bought our first Mercedes, Used. 2012 E350, we love it. Three weeks later, the battery dies. We called and made an appointment with your d We just bought our first Mercedes, Used. 2012 E350, we love it. Three weeks later, the battery dies. We called and made an appointment with your dealership to have the battery tested. It was bad and your facility replaced it in no time. (While we waited, We were offered a ride to go have lunch while the car was being worked on.) I will definitely return to your dealership for further services. Jazmin Quintero was very professional and knowledgeable though our hole ordeal. Made our day much easier. Thank You, Alan & Sue Crocker More

Sprinter Charging Issue Derek Googe was fantastic! We thoroughly discussed the battery charging issue with my Sprinter before we made the appointment. When I brought the vehi Derek Googe was fantastic! We thoroughly discussed the battery charging issue with my Sprinter before we made the appointment. When I brought the vehicle in he informed me exactly of what Mercedes was going to look at, and that he would keep me informed of the findings. First he came out and said they found that the battery was at fault and needed to be replaced. Since it was out of warranty the cost would be $440, and I authorized the repairs. He came back a few minutes and informed me that he ran the repairs a different way, and it was, in fact, covered under warranty after all. In my opinion he went above and beyond what was required, and he has earned all my future business. to whoever reads this, Derek is a valuable asset to Mercedes Benz of Valencia. More

Excellent! Bill Parks is awesome!! I came in for a B Service for my GLS450. I have a very busy schedule and texted Bill Parks to ask for a same day appointment. Bill said bring it in. M I came in for a B Service for my GLS450. I have a very busy schedule and texted Bill Parks to ask for a same day appointment. Bill said bring it in. My maintenance service was taken care of along with another warranty issue, and I picked the car up on my way home from work the same day. Great Service! More

I have nothing to say but a Great Experience every time! Bill gives great customer service, I've been a customer over 4 years and I enjoy my experience every time. It is always a pleasure. Thank Bill Parks! Bill gives great customer service, I've been a customer over 4 years and I enjoy my experience every time. It is always a pleasure. Thank Bill Parks! More

Always great. Mathew is a very professional in his approach. He conducted the business with easy. Will always recommend my friends to visit dealer because the good Mathew is a very professional in his approach. He conducted the business with easy. Will always recommend my friends to visit dealer because the good service department. More

A very professional and efficient transaction and delivery. The entire Transaction was a very professional and seamless process. I felt like I was the best VIP from the purchase from Solo Gad and Delivery by W The entire Transaction was a very professional and seamless process. I felt like I was the best VIP from the purchase from Solo Gad and Delivery by Wael Musharbesh. More

Excellent The entire staff were interested to our needs and knowledgable concerning solution options.. They were very aware of the inventory of used and new car The entire staff were interested to our needs and knowledgable concerning solution options.. They were very aware of the inventory of used and new cars as well as comparable makes and models. More

Maintenance service appointment Service was quick, very efficient same day waited 2 hours service representative was the most professional person I have worked with in last 20 years Service was quick, very efficient same day waited 2 hours service representative was the most professional person I have worked with in last 20 years at MB dealerships throughout US. More