Mercedes-Benz of Valencia

Customer service The facility in Valencia is extremely clean and efficient at handing customers service request. I called at 8:30 AM for a Schedule A service and I Was The facility in Valencia is extremely clean and efficient at handing customers service request. I called at 8:30 AM for a Schedule A service and I Was scheduled within the hour. Service Advisor kept me apprised of the car a status and repair request via text messages. I’d really appreciated that form of communication. Thank you and job well done!!! More

Excellent service The salesman was very helpful and answered all our questions, he showed different models and explained their features patiently very accurate efficien The salesman was very helpful and answered all our questions, he showed different models and explained their features patiently very accurate efficient and friendly. Very happy with his work More

Excellent Service Happy with the service received from Bill Parks. He is very attentive with our needs. Excellent service!. He even fix my wife’s beam light. Thanks Bil Happy with the service received from Bill Parks. He is very attentive with our needs. Excellent service!. He even fix my wife’s beam light. Thanks Bill! More

Great service, took car in before scheduled appointment Brought my car in early for service appointment, they took it right in, done on time and kept me informed through texts while I waited Brought my car in early for service appointment, they took it right in, done on time and kept me informed through texts while I waited More

Cool Courtesy Vehicle I have always been a sedan girl. Ryan gave me a hybrid SUV this time, and I enjoyed the experience! I am actually considering a hybrid for my next veh I have always been a sedan girl. Ryan gave me a hybrid SUV this time, and I enjoyed the experience! I am actually considering a hybrid for my next vehicle. Also, I ran into a glitch coming back from Orange County, but the dealership was very accommodating and allowed me to return the vehicle the next day. Best of all, I needed replacement of some major items , and Ryan was able to give me a break on the price. More

The Air Won't blow... Oh NO!!! Took my car to MB Valencia I had an issue with the air conditioner in the dreaded heat of summer. Bill Parks greeted me in the drive. He asked ques Took my car to MB Valencia I had an issue with the air conditioner in the dreaded heat of summer. Bill Parks greeted me in the drive. He asked questions and looked at the car, checking the air. Bill told me the blower and motor were permanently at rest. MY MB has only 191,000 miles on her. She kept me cool for a very long time!!!! So I agreed to give her a new motor, blower and service her coolant system..... The repair and service to the air were done in less than 24 hours. I was given a MB Valencia Courtesy Car to get around in. What a stress reducer!!! Bill called me when the old girl was ready to roll. Bill greeted me at the door and escorted me to the cookies and beverages... Always a treat! Next it was time to pay at the payment counter. No waiting the invoice was ready to be paid. Then Bill escorted me to the car and we checked the old girl out. Off we went in a very cool vehicle. More

Our service rep. Matt take care of all our service needs. Service depart. been always helpful and informative, they keep us informed about repairs. A lowner was available as needed. Shuttle service was ti Service depart. been always helpful and informative, they keep us informed about repairs. A lowner was available as needed. Shuttle service was timely and helpful. More

A++ service Jeremy worked a miracle on my 2008 550E! It drives like new! He’s my mechanic forever now! Bill, in the office, was very attentive to mine & my car Jeremy worked a miracle on my 2008 550E! It drives like new! He’s my mechanic forever now! Bill, in the office, was very attentive to mine & my cars needs! Great, thorough service with lots of friendly smiles! More

Matt Giesser -FIRST CLASS CUSTOMER SERVICE Once again, Matt was able to have the service issue diagnosed and then kept me in the loop as to the progress of getting parts and taking care of the Once again, Matt was able to have the service issue diagnosed and then kept me in the loop as to the progress of getting parts and taking care of the repair. The curtesey car provided made the whole process seamless. Thanks again Matt for first class customer service. More

Thank you Bill! THANK YOU BILL! Bill is always honest and a pleasure to work with. He always makes you feel "heard" and "seen". Appreciate the honesty and support. THANK YOU BILL! Bill is always honest and a pleasure to work with. He always makes you feel "heard" and "seen". Appreciate the honesty and support. More