Mercedes-Benz of Valencia

overall experience we stressless, my salesman went beyond. my salesman went beyond the roof to make sure that i am satisfied. The unit that i got is GLC350 E, it fits everything i need. my salesman went beyond the roof to make sure that i am satisfied. The unit that i got is GLC350 E, it fits everything i need. More

Outstanding Service and Experience I have leased 2 vehicles over the past 6 years (SL63 & C63), both of which have been a joy to drive. I just recently purchased by C63 at the end of it I have leased 2 vehicles over the past 6 years (SL63 & C63), both of which have been a joy to drive. I just recently purchased by C63 at the end of its lease. Throughout my 6 years, I have had the pleasure to work with Ryan in customer service (Valencia Mercedes). He has been professional, on top of his game at all times, and someone who I could rely on for honesty and integrity. I have also had a nice relationship with Tony Lazaro, who sold me on the lease and the buyout. He gets things done! All in all, I have been treated the way a customer should be treated from employees who smile, who are helpful, and who really seem to care. Dropping off my car for service and getting another great customer service vehicle has always been seamless, quick, and painless. Kudos to all at Mercedes Benz of Valencia. I was never a huge Mercedes fan until I actually leased my first car with them...and I am now a fan for life. More

Recall Notice Quick In and Out The service department had me in and out in 20 minutes. I appreciate that they are always available, friendly and know their stuff. I feel well take The service department had me in and out in 20 minutes. I appreciate that they are always available, friendly and know their stuff. I feel well taken care of at MB Valencia. More

Easy and fast service-Loaner Vehicles &Car Washes need work Not time consuming--in and out quickly. One suggestion--the loaner vehicles should be way cleaner--this is NOT what I expect from Mercedes. My loane Not time consuming--in and out quickly. One suggestion--the loaner vehicles should be way cleaner--this is NOT what I expect from Mercedes. My loaner was very dirty inside--door handles had noticeable dirt on them and there were crumbs in the cup holders and in all crevices. These vehicles look brand new and they are very dirty. I would not keep my Mercedes in that condition--I would not expect Mercedes to keep their vehicles in that condition. In addition, the car washes should make the cars also cleaner. This is definitely an area to improve. More

checking out the car for road trip They have been very nice and helpful with my cars. The whole personal is so gracious. Its a pleasure to go to this deanship. Thank-you They have been very nice and helpful with my cars. The whole personal is so gracious. Its a pleasure to go to this deanship. Thank-you More

Great service I took my 2019 Mercedes in for its first service, which was super easy to schedule online. Ernesto helped me, and I was in and out in less than an hou I took my 2019 Mercedes in for its first service, which was super easy to schedule online. Ernesto helped me, and I was in and out in less than an hour. Fantastic job! More

Service on the MB CLA 250 Ryan is always very helpful and provide excellent service. The people are very friendly and helpful. The facility is very clean and organized. The M Ryan is always very helpful and provide excellent service. The people are very friendly and helpful. The facility is very clean and organized. The MB of Valencia website for online appointment was easy to use, too. More

SHOW ME THE MONEY - BUYER BEWARE Remember that famous line in the 1996 motion picture Jerry Maquire? “Show Me The Money!” We recently return our leased Mercedes at Mercedes Benz of Va Remember that famous line in the 1996 motion picture Jerry Maquire? “Show Me The Money!” We recently return our leased Mercedes at Mercedes Benz of Valencia for an evaluation and lease of a new vehicle. The lease was almost over and Mercedes contacted us and told us they would evaluate the vehicle at our home and let us know if there was any assessment of damage or wear and tear. We also got a reach out from William Mousa at the dealership around the same time who told us to forgo the Mercedes evaluation and just bring it in to the dealership instead and they would perform the evaluation of any wear or damage. Based upon this communication, we took the vehicle into Mercedes Benz of Valencia, where it was evaluated by two different people and we were told everything look fine. There were two scratches but the cost of these would be erased if we leased a new vehicle. We selected a new vehicle and drove off the lot the same day. About a week later, we received a bill from Mercedes for almost $2000 for wear and tear of the tires and scratches. When I complained, to Mercedes Benz and told them what had transpired, most of the charges were taken off but we were told by the dealership to pay the remaining money to keep our account current. We paid the amount due in full and we agreed in September that the dealership would send a check for $150 to make us whole. When the check didn’t come, we contacted William Mousa (who did the lease for us) who told us he would check it out with his General Sales Manager (Kaz Fouroutan) but nothing was done and we still waited. When I contacted Mr. Fouroutan directly by email, he wrote back at tepid note, “we are working on it.” This was now in October. When nothing came of that, I email Chris PAZ General Manger of the dealership and he sent me an email containing an image of an unsigned check cut back in September with no note attached. It is now the 22nd of October, and no check has been sent or received by us. The response by management of this dealership was tepid and non-professional. William m Mousa, pretends to care but really has done nothing to solve the problem. Unfortunately, this dealership wants your money and once it has locked in a deal, you are on your own. I would not do business with this dealership in the future. I am not sure why they would send me an image of an unsigned check dated a month before with no other note or explanation. What is the symbolism of that? You are not worthy of a reply. While $150 is not a lot of money, it was something promised to us and not delivered. Now it is up to me to take time out of my life to get this dealership to honor their commitment and treat their customers with at least a minimal level of courtesy. All I can say to them at this point is SHOW ME THE MONEY. More

great experience Sharif is great!!! This is our 3 car purchase with him and followed him from Van Nuys. He takes his time to listen to our needs. Sharif is great!!! This is our 3 car purchase with him and followed him from Van Nuys. He takes his time to listen to our needs. More

Great!!! Great experience . Everyone helpful efficient and professional . I was able to the car and price desired . Target helped with the set up if my car and Great experience . Everyone helpful efficient and professional . I was able to the car and price desired . Target helped with the set up if my car and was available to help with any issues later More