Mercedes-Benz of Thousand Oaks

I have been a customer of this deralership over the past 17 years and have purchased 4 cars from them. All sales representatives have been very friendly, given good price quotes, and benn more generous with 17 years and have purchased 4 cars from them. All sales representatives have been very friendly, given good price quotes, and benn more generous with test drives than any other dealer I habe experienced. I you are interested in purchasing a Mercedes, go see Ron Stransky or another member of the Silver Star sales department. They are all very friendly and competitive salespeople. The service department is not quite as star studded. They are also very friendly and give out Mercedes loaner cars on prior notice or a free ride to and from the dealer while your car is in. But they could still work on improving the quality of their work and listening to the customer(examples: slightly overfilled oil, washed car when asked not to). Also, work needed to be redone on one or two occassions. Getting an appointment for more extensive or special work other than standard oil change or servicing also requires notifying them a week or so in advance. To sum it up, average to good work, but still some catch up work to Lexus satisfaction to do. From an honest but satisfied customer. More