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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
295 Reviews
Call Dealership (888) 301-5540
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3905 Auto Mall Drive

Thousand Oaks, CA

91362

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295 Reviews of Mercedes-Benz of Thousand Oaks

May 29, 2025

Erik is the best service advisor. He is pleasant, patient, knowledgeable and efficient. I will use him again. More

by corolla13
Recommend Dealer
Yes
Employees Worked With
Erik Groll
Report | Print
May 30, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that Erik provided such excellent service at Mercedes-Benz of Thousand Oaks! It's wonderful knowing you had a positive experience, and we look forward to assisting you again in the future.

May 27, 2025

Great customer service , fast and easy, very reliable and honest , Daniel is most experienced and knowledgeable person Highly recommend MB of Thousands Oaks More

by Tatiana Mezheritsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
May 27, 2025 -

Mercedes-Benz of Thousand Oaks responded

Tatiana, thank you for recommending Mercedes-Benz of Thousand Oaks! We're delighted to hear that Daniel provided such knowledgeable and reliable service. We appreciate your support!

May 24, 2025

Erik is the BEST service advisor. I’ve been using him for years — this is my 4th g wagon! He’s professional, efficient, kind, and is all over it! More

by reneevirella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
May 27, 2025 -

Mercedes-Benz of Thousand Oaks responded

Renee, it's fantastic to hear that Erik has consistently provided you with exceptional service at Mercedes-Benz of Thousand Oaks. We appreciate your loyalty and look forward to assisting you with more G Wagons in the future!

May 23, 2025

This was the best service experience I ever had. Brielle and the receptionist were great! More

by Noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle Schwartz
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May 23, 2025 -

Mercedes-Benz of Thousand Oaks responded

Noel, it means so much to us to see your review! Thanks from Brielle and the team at Mercedes-Benz of Thousand Oaks.

May 22, 2025

Every department has very good service😊 Especially Bri, she is the best 👍😊 I feel very satisfied, except that the fee is a little expensive. More

by winniemng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bri
Report | Print
May 22, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for sharing your feedback! We're delighted to hear that Bri and the team at Mercedes-Benz of Thousand Oaks provided excellent service. We appreciate your input on pricing, and we're glad you're satisfied overall. Safe travels in your Mercedes-Benz, Winnie!

May 21, 2025

The contact did an accurate assessment of the situation and provided me with a plan to get the repairs done. Good job. More

by Shailesh2312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Report | Print
May 21, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're glad to hear that our team at Mercedes-Benz of Thousand Oaks provided you with a clear plan for your repairs. Thank you for the positive feedback!

May 17, 2025

Sydney G service advisor is the main reason that I return. Professional and respectful not to mention her knowledge base and how nice she is. More

by chrisdaleiden2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney G
Report | Print
May 19, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that Sydney's professionalism and expertise keep you coming back to Mercedes-Benz of Thousand Oaks, Chris. Thank you for sharing your positive experience with us!

May 17, 2025

Dealership was responsive and addressed the issue at hand and honored the email complimentary inspection More

by pchumber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Groll
Report | Print
May 19, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that our team at Mercedes-Benz of Thousand Oaks was responsive and able to address your concerns. Thank you for sharing your experience, and we're glad we could honor the complimentary inspection!

May 15, 2025

Daniel was great and always has been in his response time & letting me know the status of my vehicle. The only thing is I wish it would have been a quicker turn around time as I dropped off my vehicle o More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
May 15, 2025 -

Mercedes-Benz of Thousand Oaks responded

Mary, thank you for your feedback! We're glad to hear Daniel provided excellent service at Mercedes-Benz of Thousand Oaks. We appreciate your patience and understanding regarding the turnaround time and hope everything is running smoothly now!

May 14, 2025

I prefer this dealership since they are better , Good staff and knowledgeable staff too. Also quick response More

by Nitin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle
Report | Print
May 14, 2025 -

Mercedes-Benz of Thousand Oaks responded

Nitin, we're glad to hear that you appreciate our service and expertise at Mercedes-Benz of Thousand Oaks. Thank you for choosing us as your preferred dealership!

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