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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
263 Reviews
Call Dealership (888) 301-5540
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3905 Auto Mall Drive

Thousand Oaks, CA

91362

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263 Reviews of Mercedes-Benz of Thousand Oaks

March 27, 2025

Westlake Mercedes employs very helpful employees. From check in. To working with Sydney in service it was all very easy. Loved my loaner car too! My 2019 car was fixed in a timely manner with all w More

by debbiearauch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney GROLMAN
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Mar 27, 2025 -

Mercedes-Benz of Thousand Oaks responded

Debbie, thank you for sharing your experience with us! We're delighted to hear that Sydney and the team at Mercedes-Benz of Thousand Oaks made everything easy for you. We're here if you need anything else!

March 21, 2025

Sydney Grolman (service Advisor) is always very helpful when we have an issue or problem with our Mercedes. Whenever we need service, she makes the soonest appointment for us to come by.. and the appointme More

by mchadwell1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Grolman
Report | Print
Mar 24, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for sharing your experience! We're delighted to hear that Sydney has been so helpful and efficient with your service needs at Mercedes-Benz of Thousand Oaks. We appreciate the kind words and look forward to assisting you in the future!

March 17, 2025

It used to be very person attentive, now the way I am treated is a commodity More

by nancyinagaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brielle
Report | Print
Mar 17, 2025 -

Mercedes-Benz of Thousand Oaks responded

This feedback is discouraging to receive, as complete customer satisfaction and accommodating support have always been our aims. I appreciate the feedback, and your comments will be shared with the store management team. Thank you, Terry Collins -Customer Experience Team Lead CustomerExperience@Swickard.com

March 14, 2025

Service rep Daniel was very professional and knowledgeable. Did not try to upsell. Will always get my Mercedes serviced at T.O.. More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bliley
Report | Print
Mar 16, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for sharing your experience with us! We're delighted to hear that Daniel provided professional and knowledgeable service at Mercedes-Benz of Thousand Oaks. We look forward to assisting you with all your future servicing needs!

March 12, 2025

Great customer service. I was in and out in no time. Oscar was very professional. More

by raymondperez516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know their names.
Report | Print
Mar 12, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thanks for sharing your positive experience with our team at Mercedes-Benz of Thousand Oaks! Oscar will be happy to hear his service made a positive impact.

March 11, 2025

My advisor Brielle Swartz was amazing. Extremely professional and personable. She is highly experienced and efficient. More

by frankevans471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle Swartz
Report | Print
Mar 12, 2025 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that Brielle provided such a professional and personable experience at Mercedes-Benz of Thousand Oaks. Thank you for sharing your positive feedback, Frank!

March 08, 2025

The staff were very helpful , attentive to my needs . I was satisfied with the visit. More

by Santananidia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramos
Report | Print
Mar 10, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for reviewing Mercedes-Benz of Thousand Oaks! It was so kind of you to share your experience, Santananidia.

March 07, 2025

Always had great service at MBZ maintenance! Eric Grohl is very responsive and service oriented. More

by Henrihunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Grohl
Report | Print
Mar 10, 2025 -

Mercedes-Benz of Thousand Oaks responded

Henri, thank you for stopping by to leave Mercedes-Benz of Thousand Oaks a wonderful review of Eric!

March 06, 2025

Gary in the service department did an excellent job handling the issuesIi had with my CLE 300. More

by jimgucci
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary and Vinny
Report | Print
Mar 06, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for leaving Mercedes-Benz of Thousand Oaks your positive feedback about Gary!

March 05, 2025

Sydney was a great help in getting me a good deal on the timing and assistance for my car’s maintenance. The transportation to and from the dealership was excellent and on time as promised. All the people a More

by Tbassoc.intl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney
Report | Print
Mar 05, 2025 -

Mercedes-Benz of Thousand Oaks responded

Thank you for sharing your experience with us! We're delighted to hear that Sydney and the team at Mercedes-Benz of Thousand Oaks provided excellent service and timely transportation. We appreciate your kind words and look forward to assisting you again in the future!

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