Mercedes-Benz of Sudbury - Service Center

The Service Department at Mercedes Benz of Natick is very friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. friendly and very efficient. Their personnel does everything they can to make sure the customer is understood and provided with appropriate service. My experience with Dan Kristoff was exceptional as he made sure my car’s work order was completed as speedily as possible. It Is nice to know that this dealership treats customers with such respect. More

Have used them for four successive cars over the decades. . they have always done very excellent work. I trust my cars to them.. and if something does go wrong as it has only rarely over the last 20 years the . they have always done very excellent work. I trust my cars to them.. and if something does go wrong as it has only rarely over the last 20 years they step up to make it right More

I really like show me the video what I need to repair. and no problem to pick up my car. and no problem to pick up my car. More

Daniel in services was awesome in taking care of my ever need and some, thank you need and some, thank you More

I was told to go and pick up my car that it would be ready by the end of the day, I spent almost 2 hours in traffic, took a personal day out of work just to go and handle it , paid a towing company 200 ready by the end of the day, I spent almost 2 hours in traffic, took a personal day out of work just to go and handle it , paid a towing company 200 bucks and when I got there my car was outside and everything from the passenger and driver seat was taking off and everything under the seat and when I asked why my car is like that service manager (Geoff Boss) said he would give me 2 options for me to take the car as is and he will knock 100 dollar off or leave the car and come back tomorrow witch I was confused because I stated to him that I missed work to handle this and I can’t miss work again because you guys failed to communicate with each other. I had called the store in the morning letting them know that I was going there to get the car. He was very rude and unprofessional from the begging , spoke to me like I was less of a person, I turned around and stated to him that this Isn’t my fault, he looked at me and told me to get my piece of xxxx car out of there. More

Ready for appointment when I arrived. Work was completed on a timely basis. The staff was friendly and respectful. Work was completed on a timely basis. The staff was friendly and respectful. More

Jonny Pham provided outstanding service. He Is pleasant and very helpful. I have had my car for five years already and had never been able to deal with the technology in my car. Jonny was t He Is pleasant and very helpful. I have had my car for five years already and had never been able to deal with the technology in my car. Jonny was the first person to provide the information in a way that I could understand. He is a credit to the Herb Chambers Mercedes organization! Christine Cahill More

Frederick Romsey is an excellent service advisor. I am extremely happy with his efforts to emergently have my car fixed. He kept me updated and I was pleasantly surprised to have gotten my car back I am extremely happy with his efforts to emergently have my car fixed. He kept me updated and I was pleasantly surprised to have gotten my car back sooner and contentedly purring like a cat More

I had a very good experience! They are extremely proactive. made it very convenient and easy to go in for service. They are extremely proactive. made it very convenient and easy to go in for service. More

Very well run dealership - sales, service, the property, etc. All staff is very professional and well trained. etc. All staff is very professional and well trained. More