Mercedes-Benz of Stockton

Kyle and the dealership have given great service, we appreciated the video of all the work that was done! appreciated the video of all the work that was done! More

Service excellence! Always exceeds expectations. From the service advisor Mr. Jose Delgado and the expect mechanics down to the valet drivers everybody takes care of you Always exceeds expectations. From the service advisor Mr. Jose Delgado and the expect mechanics down to the valet drivers everybody takes care of your needs above and beyond the Mercedes way.! More

Great service Department and friendly staff Vehicle was ready on time, all questions were answered and technical issues were resolved ready on time, all questions were answered and technical issues were resolved More

Fred in service at Berbarians is awesome. Had him as my service manager since 2009. They hire and keep great people 😊 Had him as my service manager since 2009. They hire and keep great people 😊 More

Staff is exceptional. Always receive great service and information from Jose. Staff are very knowledgeable and well informed about products and services. Always receive great service and information from Jose. Staff are very knowledgeable and well informed about products and services. More

Staffs are so friendly and willing to find a way to assist the customers. Greatly appreciate! assist the customers. Greatly appreciate! More

Since 2018, my wife and I have purchased all of our five vehicles from Berberian Motors/Mercedes Benz of Stockton. For each vehicle that we owned, we always made it a point that when its annual scheduled ma vehicles from Berberian Motors/Mercedes Benz of Stockton. For each vehicle that we owned, we always made it a point that when its annual scheduled maintenance was up, we took it to the service department of this dealership. I can honestly say that by soing so, we were never disappointed. Each of those four vehicles serviced by MBenz of Stockton never gave us any problems whatsoever, mechanically and otherwise. My wife and I did some long driving every now and then in the past, and whenever I got behind the wheel of any of these four previous MBenz vehicles we've owned and driven, we were very confident that we would reach our destination safely, without any trouble nor delay. We just purchased a brand new 2026 MBenz vehicle a couple of days before the end of 2025, and drove it home on January 2, 2026. When its scheduled annual maintenance comes up by the end of this year 2026, I can confidently say with 100% certainty that I will take it to the service department of Mercedes Benz Stockton. There is no other way to do it! More

Elderly customer misled and denied fair service at Mercedes dealership. I recently visited a Mercedes-Benz dealership to get help diagnosing an issue with my car key. I explained the problem and wa Mercedes dealership. I recently visited a Mercedes-Benz dealership to get help diagnosing an issue with my car key. I explained the problem and was told I needed a new key, which they offered to order for me. At no point was it made clear that the key would cost approximately $400. I only realized this after I had paid, and I immediately requested a refund — but was told it was not possible because the key was “specific to my car.” The key was eventually delivered while I was out of the country for several months. When I returned and tried it, I discovered the original issue remained unresolved. On top of that, my car battery had died, and AAA had to replace it. I returned to the dealership to ask for help again, and was told I should have gone to the “service department” instead of “parts.” They refused to assist unless I paid an additional $289 fee to have the issue assessed. Each time I’ve tried to explain the situation, the dealership simply points to the paperwork I signed as their reason for denying a refund. However, I was not properly informed of the cost or what I was agreeing to at the time of purchase. As an older customer unfamiliar with dealership processes, I reasonably believed I was in the correct place and that staff would guide me appropriately. Instead, I was sold a $400 key that did not fix the issue and now face additional charges just to have the problem evaluated. I feel I have been misled, overcharged, and taken advantage of. I am requesting either a full refund for the key or that the dealership fix my key issue at no additional cost. I believe this resolution is fair, given the poor communication, unclear cost disclosure, and lack of support provided. More

Good job five stars no complaints. ..see you next year..I think I got the battery for the key changed don't remember.. ..see you next year..I think I got the battery for the key changed don't remember.. More

Great service Jose was the person that helped me would like to say thank you Jose for helping me with my car like to say thank you Jose for helping me with my car More