Mercedes-Benz of Stockton

After being loyal customers since 1980, our family will be leaving the dealership after our dissatisfaction with the service department’s handling of our last two service visits. Not only were both visits be leaving the dealership after our dissatisfaction with the service department’s handling of our last two service visits. Not only were both visits marred by a significant decline in the services provided, but we were poorly treated after voicing our concerns last week, met with a contrary attitude and a complete lack of the customer service we have come to know & expect after all these years. A luxury brand such as MBZ has a certain level of reputation that one expects, and especially when a customer has had such a long relationship with them. To be clear, our upset has NOTHING to do with our service provider, Jose, who is exceptional. It was his great assistance that has kept us with MBZ of Stockton. Sadly, he is leaving, and now so are we. The disappointment runs very deep. More

March 8th I noticed while driving back from Sacramento to Manteca CA, my vehicle began to malfunction once I exited the freeway. Vehicle dash lights came on and warned not to shift gears, limited safety func Manteca CA, my vehicle began to malfunction once I exited the freeway. Vehicle dash lights came on and warned not to shift gears, limited safety functions available, limited drivers assist available screen also started flashing on and off. I called and brought the vehicle into Mercedes Benz of Stockton. I was call by service advisor stating the Cam shaft sensor and cam shaft tensioner needed to be replaced. I questioned the repair because while driving the vehicle there seemed to be an electrical issue and not a mechanical issue. I also asked the service advisor which code was present that caused them to believe there was a Mechanical issue, and my question was never answered. I reluctantly agreed to the repairs and was assured that the vehicle would be fixed i was charged $5,978.25. When I picked up my vehicle, everything seemed ok, however when driving back from Sacramento the vehicle did the exact same thing. I called my service advisor again to inform him that the vehicle was still malfunctioning and the repairs did not resolve the issue. This time they stated the main wiring harness in the rear of the vehicle was shorting out (which I thought should have been the first repair), and they would not charge me labor if I purchased the part. I again reluctantly agreed to the repairs (at this point I felt I had no other choice). The dealership charged me another $940.00 and had my car for 3 weeks before repairs were done. I picked up my car and drove home, once I got on the freeway I noticed the screen begun to flash on and off, which is exactly what the car was doing before. I drove home as quick as I could and parked the car. I haven't drove the car sense that day. I called the service advisor and he only could offer to take a look at the car again. I stated that I thought the first repair was unwarranted, and I wanted them to refund my money as they had completed a repair that had nothing to do with my original complaint of the vehicles drivability. I called Mercedes Benz and issued a formal complaint to which Mercedes Benz stated the dealership repair shop would not refund my money. I have paid over 7 to 8 thousand dollars for repairs that have not resolved my vehicles issues. I feel Mercedes Benz of Stockton has exploited the issue and charged me for repairs that were not necessary or needed. This isn't the first time I have been dissatisfied with the performance of this dealership. 6 months ago I brought my vehicle in to have some suspension work completed, when I picked up my car, I noticed a knocking noise coming from the front of the vehicle. When I brought the vehicle back, the service advisor informed me that the tech had forgot to tighten my sway bar, which was causing the knocking noise I heard. I feel this dealership repair shop should have their license revoked for predatory behavior and incompetence. I still think I should be issued a refund for the unsuccessful/unnecessary repairs that were done on my vehicle. 1ST ISSUE BROUGHT VEHICLE IN FOR SUSPENTION WORK SPENT ABOUT $2600 HAD TO RETURN BECAUSE TECH FORGOT TO TIGHTEN SWAY BAR 2ND ISSUE BROUGHT VEHICLE IN FOR ELECTICAL ISSUE WAS ADVISED TO SPEND $5978.25 FOR A MECHANICAL ISSUE PICK ISSUES WERE NOT RESOLVED 3RD ISSUE BROUGHT VEHICLE BACK AND SERVICE ADVISOR STATED NEEDED TO REPLACE THE REAR CAN WIREING HARNES, PAID $960.00 PICK UP THE VEICLE ISSUES STILL NOT RESOLVED CALLED AND ASKED FOR RESOLUTION AND REFUND OF UNNECESSARY ADVISED REPAIRS, WAS TOLD THAT NO REFUND WOULD BE GRANTED, BUT I COULD BRING THE VEHICLE BACK............ DO NOT TRUST THIS SERVICE TEAM, THEY DO NOT KNOW WHAT THEY ARE DOING! More

Like the other reviews,I found the sprinter advisor Kyle very helpful, knowledgeable and interested in fixing the problems I was having on my sprinters. The whole “vib” of the service center is we’re here very helpful, knowledgeable and interested in fixing the problems I was having on my sprinters. The whole “vib” of the service center is we’re here to help you, fix/ service your vehicle, and get you on your way. WELL DONE STOCKTON MERCEDES!!! More