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Mercedes-Benz of Stevens Creek
San Jose, CA
928 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 928 reviews
July 29, 2021
My Service Advisor, Charlie Fish, was very professional and courteous . He explained the service To be completed in detail and ensured I understood what the service would entail . He made sure I had and courteous . He explained the service To be completed in detail and ensured I understood what the service would entail . He made sure I had alternative transportation as my car would be there for several days and kept me apprised if the work being done . More
by eavalos
Employees Worked With
Charlie Fish
July 28, 2021
I had the best dealership experience. Jim Chassebi is easy to talk to and very responsive. He made an effort to find a car I am looking for, made sure I understand all of steps and details of the transa easy to talk to and very responsive. He made an effort to find a car I am looking for, made sure I understand all of steps and details of the transaction. All other staffs are very friendly and provided great customer service. I was very comfortable dealing with them. More
by Sakura
Employees Worked With
Jim Chassebi
July 27, 2021
Jake Tran is thorough and easy to communicate with. He worked with me to get the best tire and price for my replacement tires. It has been easy to schedule appointments needed. worked with me to get the best tire and price for my replacement tires. It has been easy to schedule appointments needed. More
by dwhitney3
Employees Worked With
Jake Tran
July 27, 2021
My advisor Jake Tran provides an exceptional service. His communicates well with customers and his service encourages me to go back to the Stevens Creek dealer. communicates well with customers and his service encourages me to go back to the Stevens Creek dealer. More
by S Yoon
Employees Worked With
Jake Tran
July 26, 2021
Once again the service and attention we received was first rate. Our 8 year old vehicle was experiencing an unusual malady, and the technicians were able to find and repair the problem quite efficiently first rate. Our 8 year old vehicle was experiencing an unusual malady, and the technicians were able to find and repair the problem quite efficiently. We recommend MB of SC highly. More
by MDM
Employees Worked With
John Stansberry
July 26, 2021
Excellent service appointment. Ethan was very professional and efficient beginning to end. There was no unnecessary services being pushed, just what my car required. I highly recommend this servi professional and efficient beginning to end. There was no unnecessary services being pushed, just what my car required. I highly recommend this service department. More
by neilanthonyherrera
Employees Worked With
Ethan Kurtz
July 25, 2021
Service due sign is still showing on, in panel .Try to contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service More
by PGparamvirgosal
Employees Worked With
Troy
July 25, 2021
Good 1st time experience with Ethan Kurtz. Ethan took care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the servi care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the service was completed in less than expected time. More
by Saurster
Employees Worked With
Ethan Kurtz
July 23, 2021
My service representative, Charlie Fish, was introduced to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always looking out for me and my Kompressor. Charlie is a a star! The facility is well equipped, clean and comfortable. I'm happy with the overnight drop-off, and while I haven't used the shuttle service recently, I do appreciate the possibility. Unfortunately for you, because my wonderful car is so we'll cared for, it is unlikely I'll be buying a new one any time soon. Thanks. More
by Judy R
Employees Worked With
Charlie Fish
July 22, 2021
Susan is the service manger supporting me to this time of service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan. service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan. More
by Tenling Ti
Employees Worked With
Susan Sulimani
