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Mercedes-Benz of Stevens Creek
San Jose, CA
915 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 915 reviews
July 27, 2021
My advisor Jake Tran provides an exceptional service. His communicates well with customers and his service encourages me to go back to the Stevens Creek dealer. communicates well with customers and his service encourages me to go back to the Stevens Creek dealer. More
by S Yoon
Employees Worked With
Jake Tran
July 26, 2021
Once again the service and attention we received was first rate. Our 8 year old vehicle was experiencing an unusual malady, and the technicians were able to find and repair the problem quite efficiently first rate. Our 8 year old vehicle was experiencing an unusual malady, and the technicians were able to find and repair the problem quite efficiently. We recommend MB of SC highly. More
by MDM
Employees Worked With
John Stansberry
July 26, 2021
Excellent service appointment. Ethan was very professional and efficient beginning to end. There was no unnecessary services being pushed, just what my car required. I highly recommend this servi professional and efficient beginning to end. There was no unnecessary services being pushed, just what my car required. I highly recommend this service department. More
by neilanthonyherrera
Employees Worked With
Ethan Kurtz
July 25, 2021
Service due sign is still showing on, in panel .Try to contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service More
by PGparamvirgosal
Employees Worked With
Troy
July 25, 2021
Good 1st time experience with Ethan Kurtz. Ethan took care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the servi care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the service was completed in less than expected time. More
by Saurster
Employees Worked With
Ethan Kurtz
July 23, 2021
My service representative, Charlie Fish, was introduced to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always looking out for me and my Kompressor. Charlie is a a star! The facility is well equipped, clean and comfortable. I'm happy with the overnight drop-off, and while I haven't used the shuttle service recently, I do appreciate the possibility. Unfortunately for you, because my wonderful car is so we'll cared for, it is unlikely I'll be buying a new one any time soon. Thanks. More
by Judy R
Employees Worked With
Charlie Fish
July 22, 2021
Susan is the service manger supporting me to this time of service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan. service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan. More
by Tenling Ti
Employees Worked With
Susan Sulimani
June 11, 2021
This might be one of the worst dealerships in the country!!! I emailed about a car twice with no response. I then went not the dealer and asked about the car and the lady there at the front deck wait country!!! I emailed about a car twice with no response. I then went not the dealer and asked about the car and the lady there at the front deck waited for me to ask her for someone to help me when I'm standing right in front of her. Then she passes to Bill Infald who is clueless and doesn't know what I'm looking for. I said look I want to see this car you have I'm paying cash so let's make it happen. He goes and looks and then ask someone about the car who told Bill the car just came in and needs some repairs that just got approved and the car will be ready in 3-5 days. I said ok here is my info call, text or email me when it's ready to be shown. He said no problem I'll call you as soon as it's ready. 2 days go by and I get an email from car gurus the car I'm want has been sold!!! How the xxxx do you sell a car 2 days after I was there with cash to buy it and no one called, text, email or even a pigeon would've been better then nothing!!!! I then called twice and emailed Bill twice with no response. Don't waste your time at this dealer they will blow you off and they are not in the business of selling cars and they all sit around with their thumbs up their butt which is basically what I had seen when I walked in this place. Very bad customer service and follow up!!! This is typical of a Mercedes dealership which is why I refuse to ever buy a Mercedes because all the sales people have their head up their own butt and to blind to see real customers. The car I wanted wasn't even a Mercedes it was a used car they just got!! I highly recommend avoiding this dealership unless you like to waste your time and get blown off in return then this is your place!! I'm pretty sure this is an auto nation dealership and if it so this par for the course for them all their dealerships SUCK!!! I think they all go through the same training and maybe bill is the teacher DO NOT GO HERE OR YOU WILL BE SORRY!!! More
by CW
Employees Worked With
Bill Infald
January 08, 2020
Better stay away I've been there for warranty repair. Had to leave the car. They don't even bother to call you with update. I have to call myself at the end of the day I've been there for warranty repair. Had to leave the car. They don't even bother to call you with update. I have to call myself at the end of the day just to find out that they don't have part so I should leave the car overnight or come the next morning. They did not even offer the loaner and when I asked for it, told me that if I need one I have to come very early to have a slight chance to get one. Really? The next day they called me that the car is ready but the problem had not be fixed, the car kept rattling. And to make my experience even worse, after long wait the girl who should bring the car was to lazy, just pointed the car location at their lot, tossed the keys, and offered to get it myself. Actually I might expect such service. I bought the car at the same dealership several month ago. The new Mercedes was not cleaned properly, they didn't even bother to check tire pressure More
by vlad
Employees Worked With
don't remember
September 20, 2019
Awful experience If you plan to buy or lease a car at MB of Stevens Creek, avoid dealing with Mark Arnold and Jack Corkrean, they are the worst. I'm currently trying t If you plan to buy or lease a car at MB of Stevens Creek, avoid dealing with Mark Arnold and Jack Corkrean, they are the worst. I'm currently trying to buy a Mercedes-Benz after I leased a GLA through them for the past 3 years. The level of neglect that I'm experiencing is unbelievable. Mark Arnold should consider another career. His attitudes are so challenging that I must consider buying somewhere else... I tried to report the matter to his manager, Jack Corkrean, but he is never available. More
by MBLD
Employees Worked With
Mark Arnold, Jack Corkrean
