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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.5
915 Reviews
Call Dealership (408) 641-4610

4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 915 reviews

August 12, 2021

My service manager Danny Ho who has been taking care of my several MB cars for over 10yrs. Always satisfied with what he has been done. Thanks, Mr. Danny Ho! You ARE the name of Mercedes Benz!! More

by bluejay525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you have any further questions, please don't hesitate to reach out!

August 12, 2021

3 years ago they gave me an amazing lease deal and after 3 years the car was still worth a lot more that i went ahead and bought it, great sales team! More

by kate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Chassebi
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Kate, thank you for taking the time to leave a review for us at Mercedes-Benz of Stevens Creek. We're happy we could meet your expectations! We hope to see you soon!

August 09, 2021

Great service and people. Danny Ho resolved my issue going well above. More

by MarkS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2021

Excellent and caring service and the representative, Steve Kirksey, went above and beyond to explain things and help us. Wonderful experience, keep up the good work. More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Ray, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 06, 2021

took 4 month to fix a single problem.had to visit took 4 month to fix a single problem. had to visit multiple times to get it fixed. damaged my car during that service. had to visit again. worst ev More

by lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nate Jones
Report | Print
Aug 17, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4610 to discuss what we can do to help.

August 06, 2021

I've always taken my car for service at Stevens Creek for the last twenty years. I've never been disappointed. Always been a happy customer. More

by leya
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Schalk
Report | Print
Aug 17, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 05, 2021

Very quick and friendly. Service rep was there when I arrived for my appointment and he was very cordial as always. Problem found and fixed quickly. More

by rob.willoner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Aug 17, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!

August 03, 2021

Great service rep Susan and prompt loaner service. Poor cleaning services, interior was dirty after service and exterior was poorly cleaned. Car should be checked prior to release to customers. More

by jaguar.hunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan S.
Report | Print
Aug 06, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. If you'd like, please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.

August 03, 2021

Thank you Jenna for the excellent work you did trading in my Wagon for an S model. Outstanding support.Outstanding response to texts and email. More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Morejon
Report | Print
Aug 17, 2021 -

Mercedes-Benz of Stevens Creek responded

Tony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 01, 2021

I am really happy with my car service. I got the appointment for car service on phone and overall, it was a great experience. I would like to thank Mr. ETHAN KURTZ for making the whole process fast More

by Deepak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ETHAN KURTZ
Report | Print
Aug 17, 2021 -

Mercedes-Benz of Stevens Creek responded

Hello Deepak, thank you for your kind review; we are happy to pass along your comments to Ethan here at Mercedes-Benz of Stevens Creek! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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