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Mercedes-Benz of Stevens Creek

San Jose, CA

4.5
915 Reviews

4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 915 reviews

August 26, 2021

From Sales, to Finance, to Service, the folks at Mercedes-Benz Stevens Creek are the best of the best. I have been leasing vehicles from them since 2014, and only one person with whom I've worked ha More

by scampanoiii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Muftic, Jugbhir Singh, Nick Kith
Aug 30, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 24, 2021

Worst dealer ship I ever been to, didn’t take me serious, had keep bringing my car in multiple times, the service people should’ve caught the obvious. It felt like they just got lazy and signed off on car, s More

by Jeremiahrosales14
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenneth
Aug 30, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

August 24, 2021

Kenneth Nguyen was a very kind and understanding person. We were very satisfied with his service. He gave us the best deal and made sure we love what we get, the process wasn't complicated. Very professiona More

by Sienny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Benz of Stevens Creek
Aug 30, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with Kenneth! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2021

I don’t know what they do in side services station but I can judge them according to car wash it’s was👎 Not good. More

by Jaspreet k grewal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giselle Miranda Rodriguez
Aug 30, 2021 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

August 23, 2021

Tony Chiem (Sales) is excellent. He is very knowledgable of the many features of the cars and also goes out of his way to ensure you are getting the best experience and price More

by nathaniel_stearns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Chiem
Aug 30, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 22, 2021

I have worked Jim, Rodriguez and now Susan. They are knowledgeable and very helpful. For sale, we always work with Dianna, She is the key why we bought Mercedes from Steven Creek site More

by tu_kn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim, Rodriguez, Susan
Aug 30, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 22, 2021

Ellen LANs is the best! We can honestly say she was extremely helpful with helping us find the perfect vehicle. Ellen made us feel comfortable and made the process seamless. Very efficient ! Very profe More

by Chih23130
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellen
Aug 30, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We want to sincerely thank you for your business and we hope to see you here again down the road!

August 21, 2021

Ethan Kurtz was an extremely helpful service person whose offer of a loaner saved our vacation while a part was being ordered and installed. Thank you. More

by Janet H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Kurtz
Aug 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Janet, thank you for your kind review; we are happy to pass along your comments to Ethan here at Mercedes-Benz of Stevens Creek! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 20, 2021

My service advisor, Danny is the best advisor I have ever had at any dealer. He was easy to work with and 10+ knowledgeable about my car and all of its functions. Ive had my car 2 years, and explained how More

by Ronny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Aug 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Ronny, thank you for your kind review; we are happy to pass along your comments to Danny here at Mercedes-Benz of Stevens Creek! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

August 19, 2021

Excellent service Very niceGreat facilityThe Courtesy Excellent service Very nice Great facility The Courtesy Vehicle was excellent and very clean Service advisor was very courteous lol More

by sukotadia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Kirksey
Aug 24, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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