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Mercedes-Benz of Stevens Creek

San Jose, CA

4.5
915 Reviews

4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 915 reviews

September 04, 2021

They just won't respond. Period. Worst to deal with. I am sorry i bought my car from them. There are lot better dealerships out there. More

by Samuel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Hong, Aaron
Sep 07, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Samuel, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. We would like to have a better understanding about your experience. Please reach out to us at (408) 641-4610 at your earliest convenience and we will do our best to resolve this with you.

September 03, 2021

Charlie Fish is very professional. He is very knowledgeable. He understands the car issues. My car was fixed properly and ready on time. He researches the facts and is ready with the answers. Mer More

by debanello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Fish
Sep 07, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi Debanello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

September 03, 2021

Danny Ho is professional & helpful. He is very knowledgeable and recommends only the maintenance that are necessary, and found some discount coupon to save me some money :) More

by TheTehs
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Sep 07, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 31, 2021

He does great job. He know how to sales, kind perfect smile too. Thank you for being my dealer. It was great experience with mercedes benz More

by Youngkjang84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeyson Rodriguez
Sep 04, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Thank you so much again for your feedback! We hope you have a great day!

August 31, 2021

Moe was friendly and very helpful, I appreciate all his efforts. Vehicle options and test drive was excellent. I had chance to find the right option. More

by ozgurtasel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe
Sep 04, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to Moe here at Mercedes-Benz of Stevens Creek! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 31, 2021

excellent service, and they even delivered my car to me! More

by hlmsmrth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steven
Sep 04, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 30, 2021

My advisor Steve was very professional and responsible to help me about my car problem. His explanation was pretty clear for my extended warranty. Great experience. More

by Kylechen37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 04, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2021

Diana was very helpful throughout the whole process and helped find the perfect car for me. Stevens creek staff was very accommodating even during busier hours More

by Louiekid99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana
Sep 04, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 28, 2021

I have been a customer of this dealership for 24 years. There is a reason for that. They are outstanding compared to others. They have always been fair with pricing and billing and have performed outstandi More

by Alpha63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Fish
Aug 31, 2021 -

Mercedes-Benz of Stevens Creek responded

Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 27, 2021

always quick, efficient, and complete. always thorough and courteous. always offer alternatives and choices. they keep me informed. great value. More

by Jonathan MH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Aug 30, 2021 -

Mercedes-Benz of Stevens Creek responded

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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