Mercedes-Benz of Stevens Creek

One star is far too generous for the abysmal service we received at Mercedes-Benz of Stevens Creek's service department. Initially, our experience was really positive; the sales process was ok, and we fel received at Mercedes-Benz of Stevens Creek's service department. Initially, our experience was really positive; the sales process was ok, and we felt confident doing business with them. However, this quickly changed when problems arose with our used 2014 VW Tiguan. Looking back, we suspect they took advantage of the fact that we are from abroad and may not be fully aware of consumer protection laws in the United States. To begin with, they failed to provide us with a Buyer's Guide at the time of purchase, a clear violation of consumer protection laws. This lack of transparency set the tone for our entire experience. Despite assurances, the car had numerous undisclosed issues, including a significant oil leak that was discovered by an independent mechanic. After much back-and-forth, the dealership finally agreed to cover part the repair costs (for which we were thankful), but the problems continued. We experienced a persistent oil leak, and a recurring oil sensor warning light, all within weeks of the supposed repairs. What's worse is their complete lack of responsiveness and accountability. Multiple emails and attempts to contact the service department have been met with silence. We are now left with an unreliable vehicle, significant expenses, and no support from the dealership. Avoid this service department at all costs. Their shoddy workmanship, failure to comply with legal requirements, and abysmal customer service make them completely untrustworthy. We regret ever doing business with them and urge others to seek out a more reputable and reliable service provider. More

I found this dealership to be one of the nicer ones due to the sheer quantity of cars they had of different specs which presented me with a wide enough bracket of specs which could fit in my budget. to the sheer quantity of cars they had of different specs which presented me with a wide enough bracket of specs which could fit in my budget. More

Great customer service! I wouldn't go anywhere else I felt like family in their establishment that's how comfortable they made me feel, and I recommend Kamil Eshagh sales I wouldn't go anywhere else I felt like family in their establishment that's how comfortable they made me feel, and I recommend Kamil Eshagh sales manager although everyone is excellent Kamil went the extra mile for me. More

Great customer service. Tyler was outstanding in resolving all issues and provided service that was second to none. The only issue I have with the dealership is that the w Tyler was outstanding in resolving all issues and provided service that was second to none. The only issue I have with the dealership is that the wait to pick up the repaired vehicle is very long. At the end of the day, when most people pick up their cars, the dealership could do a better job of getting vehicles to their owners. More

Thank you, Daniel Ho and the Customer service team. The service and attention to detail for my car was outstanding. My SUV was given topnotch care service and my husband and I were treated like VIPs. The service and attention to detail for my car was outstanding. My SUV was given topnotch care service and my husband and I were treated like VIPs. We are very pleased and happy customers! More

I would give it a zero score if possible. I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine I am very disappointed with this dealer and the service representative, Erica. I sent my car in for scheduled maintenance and to address an engine light issue. After the service was completed and I got the car back, the service due note was still on, and the engine light was still on. It seems like nothing was fixed. Erica explained that the technician forgot to turn off the service note and they thought the engine light issue was resolved by replacing a cap. (They didn't even test drive the car to verify the fix?) The second time, they charged me another $868 to fix the engine light issue with a multi-point inspection included. However, it's clear they did NOT do the inspection because a low tire pressure warning was showing right after I got my car back. I complained about all of this before posting, but Erica has not responded for days. I completely do not trust their service and will never go there again. More

This dealership was easy to work with in purchasing a used car. Sami made sure the car was clean and followed up on everything. used car. Sami made sure the car was clean and followed up on everything. More

I am very satisfied with Stevencteek dealer for my car service and agent tj follow-up. service and agent tj follow-up. More

The car service was done very well. However, some communication would have been better about having to request the car to the front so that the sales department can fetch it for us shou However, some communication would have been better about having to request the car to the front so that the sales department can fetch it for us should the service department close for the day. Mentioning since I was a first time customer in this dealership. Also the time estimates provided could have been better and planning about the rest of the week would have been smoother. More

When I first saw the car, it had just been traded in and was quite dirty, yet to undergo inspection. I wasn't allowed to test drive it due to this, so the salesperson drove with me as a passenger. Immediate was quite dirty, yet to undergo inspection. I wasn't allowed to test drive it due to this, so the salesperson drove with me as a passenger. Immediately, I noticed significant creaking sounds whenever he turned, and he accidentally damaged the center console clock, promising it would be fixed by their technician. During the purchasing process, I inquired about placing a down payment to hold the car, but was told I had to buy it immediately or risk losing it to another buyer, which pressured me into making the purchase. It took 9 days to receive the vehicle, only to find it wasn't properly prepared. Despite my attempts to get updates from the salesperson, I never received a response. The front bumper had been poorly repainted, the driver's seat showed unprofessional paint touch-ups, and the car was missing all-weather floor mats and the letter "M" from the designo emblem after being detailed. I requested the Repair Order to understand the inspection process, but it was never provided. One positive occurrence was that the manager repaired all the curb wheels on the car as promised, although this was only after I had complained that it hadn't been done earlier. This happened on the day I picked up the car. Based on this experience, I cannot recommend anyone to purchase a car from this dealership. More