Mercedes-Benz of Springfield - Service Center

Excellent service with a knowledgeable and courteous staff. I would highly recommend this dealership for anyone staff. I would highly recommend this dealership for anyone More

My service associate went above and beyond to explain warranteed items and put me at ease about an issue I was concerned about. He was extremely helpful, professional and patient. What a positive impress warranteed items and put me at ease about an issue I was concerned about. He was extremely helpful, professional and patient. What a positive impression he made on me after I relocated and had to switch to this new Mercedes dealers. I'd pick this dealership any day after my experience with Junior. He got my car in and out very promptly, as promised. More

Amazing service every time. The people are very professional, friendly, and informative. The lobby / restrooms are also always clean. I highly recommend this Mercedes-Benz dealership / service cent professional, friendly, and informative. The lobby / restrooms are also always clean. I highly recommend this Mercedes-Benz dealership / service center. I wish more places were this trustworthy. I won’t go anywheres else. More

Mercedes of Springfield Junior was absolutely fantastic to work with. As soon as I drove in, the entire staff were so pleasant and welcoming. Even though there are dealership Junior was absolutely fantastic to work with. As soon as I drove in, the entire staff were so pleasant and welcoming. Even though there are dealerships closer to my home, I will continue to go there for service. Superior service and professional staff! More

Customer Service Excellence I recently purchased a Mercedes C43 AMG Coupe at this dealership and called Felicia Rodriquez in the Service Department to find out if your dealership I recently purchased a Mercedes C43 AMG Coupe at this dealership and called Felicia Rodriquez in the Service Department to find out if your dealership installs the 3M Pro paint protector system and what it would cost to do my car. She didn’t know for sure but said she would find out and call me back. Within an hour she called back with all the information I was looking for and because of her promptness and follow through I scheduled an appointment to have it done. She also said there was an order in to replace the driver’s side window which had some minor scratches which she was going to try to get completed that same day as well. She said she would have a loaner car available for me to use while my car is being serviced. That is what I call excellent customer service! Don D More