Back

Mercedes-Benz of Springfield - Service Center

Chicopee, MA

5.0
16 Reviews

16 Reviews of Mercedes-Benz of Springfield - Service Center

Sort by
April 12, 2025

The best services in New England. Tom is an awesome service advisor! Friendly and professional. Brandon is top notch service personal. He would not stop until he has my issue resolved More

by Delwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon and Tom
March 06, 2025

Absolutely wonderful! I felt incredibly at ease during my visit, and the staff were not only friendly but also exceptionally knowledgeable. Their expertise made the experi More

by missmac1032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O’Connor
February 20, 2025

I have been Mercedes Benz owner for 27yrs and I was so sad when the local dealership closed. But, I have to say my last visit was perfect as always and I am so glad that Springfield Mercedes Benz opened. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Murphy
February 18, 2025

I had an amazing experience at Mercedes-Benz of Springfield! From the moment I walked in, I was treated with professionalism and courtesy. What truly stood out was their parts department absolu More

by Nafees Nadeem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Birkner
February 17, 2025

Despite living in New Hampshire, I keep coming back to this dealership as they best of the best I have used. I have purchased 2 vehicles from them and will continue to purchase from there. My service Rep More

by patrickbarlow28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Murphy, Amanda Reed, Michelle Wirth
February 15, 2025

Very pleased with the service and the professionalism. She was awesome. Very professional and friendly. Great job More

by James.blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Montone
February 14, 2025

The service at mb Springfield is top notch always on time repairs great price very friendly and personable staff Tom in service is a true professional and cares about his customers best dealer in mass More

by reotribforge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom oconnor
February 14, 2025

One of the best dealerships in New England always attentive with great attention to detail. Customer service is top-notch. Could not ask for a better experience. More

by Emeelouu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Wirth
February 06, 2025

This dealership has the best service I have ever experienced and will recommend it to anyone planning on visiting a Mercedes dealerships. More

by Haniyahbibi6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Reed
February 06, 2025

Mercedes-Benz of Springfield is not just a car dealership that provides great service, it’s a pillar of the community run by people who believe in giving back and bringing community together. More

by arediker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Wirth
1