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Mercedes-Benz of Southampton

Southampton, NY

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145 Reviews

575 County Road 39

Southampton, NY

11968

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145 Reviews of Mercedes-Benz of Southampton

April 17, 2017

If this comedy of errors wasn't real it might be funny. Never have I experienced such incompetence. The service department failed to meet a single promised deadline. Moreover, twice we were told the car was More

by Lostcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Byers
Apr 17, 2017 -

Mercedes-Benz of Southampton responded

We would like to apologize for the inconvenience you experienced during your service with us. When errors such as this occur we always strive to make it right for you the best we can. Thank you for reaching out to us today. Your vehicle is being delivered to your house and If there is anything else we can help you with please don't hesitate to give us a call. We here at Mercedes-Benz of Southampton again apologize for the inconvenience.

Apr 18, 2017 -

Lostcustomer responded

The hits just keep rollin'. Can you believe when my car was delivered to my home it was filthy with handprints of grease on every door and on the front passenger seat as well? I was told the car had been washed. . The dealership offered to swap my car with a loaner and to have the car cleaned. But after this fiasco how could anyone in their right mind give these guys their car for this type of so called "service". It's like going to the doctor for a headache and leaving with a labotomy, three infections and a few left over sponges in your abdomen. Would you go back and let the doctor "make it right"? All this for the priveledge of paying $1500 for the "service". Avoid this business like a Zika carrying mosquito.

April 17, 2017

Excellent Experience, Excellent Service & Sales! What a great experience. Such a great sales and service staff! Andy Byers was such a pleasure to work with. He and his team took great care of me and More

by benzguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Byers
March 26, 2017

Gary helped me on the phone look up my VIN and tell me about the tire and wheel insurance that was purchased at another dealer! Very helpful to say the least and I More

by Stereosteve
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gary Gentile
February 14, 2017

Salesman Nick Hatton is the Best! Buying a Mercedes from Southampton was an Amazing experience! My salesman Nick Hatton was professional, informative & personal.... an honest business More

by Michelle13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hatton
January 20, 2017

excellent facility and attention to details I have visited the dealership many times for a variety of reasons. Great service. My technician is Robert Ghanbari. He's taken care of every proble More

by Susan H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ghanbari
Jan 26, 2017 -

Mercedes-Benz of Southampton responded

Thank you so much for sharing this review. We love being a part of your Mercedes-Benz experience. We look forward to seeing you in the future. :)

January 17, 2017

They were charging for winshield washer I went first time for service but I'm never going back again because they charge too much and plus they were charging me for winshield washer but they More

by Bulent
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Byers
Jan 31, 2017 -

Mercedes-Benz of Southampton responded

I want to apologize for the error in regards to the washer fluid. I know Andy your service advisor has called you in regards to making the correction on your bill and offering a future credit towards your next services. We always strive to help our clients the best we can and when errors such at this occur we will always try to make things right. We have not heard back from you and would appreciate a return call. Thank you

October 14, 2016

Sales Team You Can Trust This is my second lease through Mercedes-Benz of Southampton. I am super pleased with the sales team who have always gone above and beyond with their More

by Katie T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cuscino, Candece Dwyer-D'Davino
October 10, 2016

Great Service received on very first visit! I had a wonderful experience and visit to Mercedes Benz of Southampton. I actually called for an appointment and was given one at my convience. This More

by homny1
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert , John Barbieri
June 16, 2016

Excellent experience as always! Smithy is invaluable. He is very knowledgable, professional and always on top of things. Does not try to sell you something you don't need. Friendly a More

by Kknyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith
February 26, 2016

The Service is always Excellent and so is Smitty! Smitty is the best! He is always so knowledgeable and helpful. There has never been one time he didn't give me his undivided attention. Nancy C. More

by NancyC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff "Smitty" Smith, Kathleen Crowley
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