Mercedes-Benz of Southampton

It's less a Service Center and more a Storage facility. Despite not having enough techs to do the work, they are clearly accepting lots of service appointments. Which might be acceptable if they gave an Despite not having enough techs to do the work, they are clearly accepting lots of service appointments. Which might be acceptable if they gave an ETA on when your car will be ready, but they don't/won't. I'm certain the team has never had any soft skills training either. The nicest person I met was a young guy from the garage in the back. I feel sorry for the workers. It seems like an incredibly toxic workplace (women working reception referred to as "girls", everyone sour/annoyed). Avoid unless it's the absolute last resort. And then buckle in for a terrible and very long ride. You would be better served towing your car to CT...not a joke. More

0 Communication no one available to speak to Left me stranded with no loaner car when my S580 broke down Absolutely disgraceful to have a high end car and low end service stranded with no loaner car when my S580 broke down Absolutely disgraceful to have a high end car and low end service More

Bought my Vehicle here and have been using their service dept for many years and each time I have a routine or specific issue, I’ve experienced horrible customer service from this SH Service Dept. They tell dept for many years and each time I have a routine or specific issue, I’ve experienced horrible customer service from this SH Service Dept. They tell me to bring it in, they do not offer a loaner and then the vehicle sits for days before they work on it. And it’s every time I bring it in. When I couldn’t drive my car b/c of and issue, Andy said diagnostic tests didn’t see it, but after picking it up, the problem comes bright back. Very frustrating working with Andy and subpar mechanics. Andy is not professional, and needs to be retrained in customer service. Mercedes would be appalled as a brand to know how customers are treated here in this Southampton NY service dept. More

Had a warranty issue and after 6 days they still didn’t know when the car could be evaluated. They are too short staffed and don’t get back to you. There must be better dealers who understand the concept o know when the car could be evaluated. They are too short staffed and don’t get back to you. There must be better dealers who understand the concept of customer service. Without an appointment your out of luck, but what do you do when check engine light goes on. What does a warranty mean. Next appointment is August!! I took the car to my local repair shop who who hooked up their computer and diagnosed the problem in 10 minutes. If you have a problem with your car and didn’t buy it from Southampton, you better find another dealer. More

Andy the manager in the service department is amazing and gives you great feed back regarding your service. gives you great feed back regarding your service. More

Sal is The MAN!!! made the whole transaction easy and pleasant. Quick easy best price with no stress or aggravation. Anthony the GSM was a pleasure as well. Car was clean and numbers were exactly as p pleasant. Quick easy best price with no stress or aggravation. Anthony the GSM was a pleasure as well. Car was clean and numbers were exactly as promised. This is our sixth Mercedes Benz, but first purchased from Southampton. We will never go anywhere else More

Sal was great and I would highly recommend dealing with him for any new car sales or lease transaction. Made the whole process enjoyable! Thank you Sal! him for any new car sales or lease transaction. Made the whole process enjoyable! Thank you Sal! More

Stay away from this dealer , especially from salesman name Kent !!!! I was driving there 1 hour to buying car , Day before I was talking to him about car,he says car is available and schedule appointm name Kent !!!! I was driving there 1 hour to buying car , Day before I was talking to him about car,he says car is available and schedule appointment to see car next morning They just bringing people saying they have cars available, After you drive there cars is already sold and they offered something else or you can ordering one . I was checking twice this dealer Second time my friend call and EXACTLY SAME STORIES!!!! More