Mercedes-Benz of South Charlotte

Sales Team This dealership has a excellent sales team and service department. I’ve brought two vehicles from this particular dealership and on both occasions I w This dealership has a excellent sales team and service department. I’ve brought two vehicles from this particular dealership and on both occasions I was impressed with the level on professional, expertise, and genuine care they have for their customers. More

Best sales service in town Janusz Walczak was really kindly. Walked through every questions & concerns I had. From the day I called till I went for test drive, everything was sm Janusz Walczak was really kindly. Walked through every questions & concerns I had. From the day I called till I went for test drive, everything was smooth. Got in and out (Driving test & completed my purchase) just in an hour. Showed me how to do all the settings on site and Sent me an email regarding for my vehicle other programs. Reached me out week after to make sure I’m satisfied the car. Thanks again Janusz! Dale Baucom from parts department also helped me a lot with my car’s accessories needed and delivered great customer service to me as well. He also delivered the parts I need to me instead I have to go back to pick it up that’s outstanding service. Thanks again Dale! More

Darrell Kimrey is 1st class all the way If you are interested in purchasing a Mercedes, I HIGHLY recommend Mercedes-Benz of South Charlotte. I worked with Darrell Kimrey for purchase of my E If you are interested in purchasing a Mercedes, I HIGHLY recommend Mercedes-Benz of South Charlotte. I worked with Darrell Kimrey for purchase of my E-300, he should have been highly annoyed with me as I chose to do all negotiating via e-mail and phone. He requested on several occasions that I come to the dealership to see him, but he never overly pushed the issue with me, which was the right move in dealing with me. After we reached an agreement when I went to the dealership to take delivery, I was met with a GENTLEMAN of pure CLASS! During my road test of the vehicle his knowledge of Mercedes as a manufacturer and their history amazed me. Then he demonstrated every function of the specific vehicle all the way down to how awesome the turn ratio of the vehicle is. He explained and demonstrated every feature of the vehicle for me. The reception we received from him in the dealership was as if we good friends, very warm and welcoming. In speaking with Mr. Kimrey about his history (which is my nature) I learned that he had sold and MANAGED some very high end vehicle dealerships, given this, it even impressed upon me more how much he believed in the product and it's value, Mercedes-Benz! Although we chose not to finance, the finance manager Marc Bartalini gave us some very note worthy financial advice about return on our money versus financing the vehicle. Overall our experience with MERCEDES-BENZ OF SOUTH CHARLOTTE was the most professional and pleasant vehicle purchasing experience, and I am 54 years old. My partner of 20+ years gets his new vehicle in December 2019, I can assure you that we will start at Mercedes-Benz of South Charlotte. William R. Ring - Conover, NC More

Negotiation Experience was the most stress-free experience As always I dread the car negotiation process, however John Sim’s sales presentation moved us to selecting the best vehicle. He asked all the right q As always I dread the car negotiation process, however John Sim’s sales presentation moved us to selecting the best vehicle. He asked all the right questions which sped up the selection process. Finally he offered a fair price for our trade. We knew it was a fair price because we conducted the research prior to making a decision to trade it. I would highly recommend this dealership and especially Mr Sims. More

Great People, Great Cars I came to a service for my 2015 ML 350 and went out driving a 2017 GLS 450. How? or Why? Was not looking for a change, but great opportunities and gr I came to a service for my 2015 ML 350 and went out driving a 2017 GLS 450. How? or Why? Was not looking for a change, but great opportunities and great people are better together. Raj came only to say hello and kindly suggested “the flag ship”..... nothing else to say. Great experience and a new friend. Thanks Raj! More

Jamie was Tops in my Mercedes Ownership Experience Jamie provided exceptional service and communications, updates and insight. I am grateful for her attention to detail and to have her as a service ma Jamie provided exceptional service and communications, updates and insight. I am grateful for her attention to detail and to have her as a service manager. Thank you Jamie. More

Excellent customer care From the moment I walked in and the minute I left I was handled properly and efficiently. Thank you everyone for the white glove treatment From the moment I walked in and the minute I left I was handled properly and efficiently. Thank you everyone for the white glove treatment More

Best Car and Best Buyer Experience I had an excellent experience purchasing my first Mercedes. The buying, financing and demonstration were like no other and I have purchased over 50 ve I had an excellent experience purchasing my first Mercedes. The buying, financing and demonstration were like no other and I have purchased over 50 vehicles in my lifetime. Thank you Marc Bartalini, Gary Childers, and Jonathan you are terrific!!! More

Over The Top From the first phone call to check out a vehicle to the last handshake when the good byes were said...truly, this was an over the top experience. Dar From the first phone call to check out a vehicle to the last handshake when the good byes were said...truly, this was an over the top experience. Darrell is knowledgeable and passionate about what he sells. He is approachable and patient in explanations. The dealership as a whole gives the appearance of a" well oiled machine"...all departments are working together to make sure the customer receives an excellent product and a flawless experience. My car had some front bumper damage and after it was worked on, you absolutely could not tell there had been any damage at all! We drove over 6 hours to see this car...and it was worth the time and effort. I would highly recommend this dealership to anyone who wanted to purchase a Mercedes or in need of service or body work. More

Service Beyond the Call No one wants to be stranded on the side of I-77 with a flat tire in the rain and after dark. But that is what happened last night. We called Mercede No one wants to be stranded on the side of I-77 with a flat tire in the rain and after dark. But that is what happened last night. We called Mercedes Roadside Assist and after a 2-hr wait, we heard from the tow company that they had gone north to Huntersville instead of south to Rock Hill (and beyond) in spite of very specific directions to the contrary. South Charlotte Mercedes Benz came to the rescue. One phone call and they promptly sent a service truck and rescued us in spite of the late hour. Mobile Service Technician Justin was warm and cordial and very quickly got us on the road. The Service Manager Aundre Newman stayed late to insure our prompt care and Service Advisor Jamie-Lynn Scheuneman quickly assured us that all was in hand, promptly got us in a loaner car and insured that every detail for our comfort was looked after. The level of care, service, and follow-up has been unexcelled. We are fortunate indeed to have this excellent company in our area. More