
Mercedes-Benz of South Charlotte
Pineville, NC
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I have known Gary Childers for 20+ years and have been working with him ever since he joined Mercedes-Benz of South Charlotte and he is the man to see! He is so easy to work with and remembers what we li working with him ever since he joined Mercedes-Benz of South Charlotte and he is the man to see! He is so easy to work with and remembers what we like in our cars when we go to order a new one. He has wonderful follow-up and it is a delight to work with him! Fred Rees is so nice and knowledgeable about the vehicles and is very helpful in getting you to know your new car! I would recommend working with both Gary and Fred! The service at this dealership is fantastic! It is first class all the way. They make you feel special no matter what year or model you drive. They go out of there way to make sure you are happy with the service they provide. I would highly recommend this dealership even if you did not purchase a Mercedes from them for service since if is a far superior experience than at the competitors in the Charlotte area. More
Great experience and I will be referring friend to work with Mr. Darius Brown and the dealership without a doubt. The show room was good and people very friendly with Mr. Darius Brown and the dealership without a doubt. The show room was good and people very friendly More
From the moment you walk in to this dealership you are treated with great respect and attentiveness. As a woman buying her own car I wanted to be taken seriously and to be given the same price a man woul treated with great respect and attentiveness. As a woman buying her own car I wanted to be taken seriously and to be given the same price a man would. I was greeted by Darrell Kimrey and he was kind and professional. I went to two other Mercedes dealerships in Charlotte but neither of them followed up with me with pricing. As a business owner I can be very critical of my customer service experiences, but Darrell was perfect. He was never pushy and always followed up with me. I have and will continue to recommend him and this dealership for their stellar service! More
My mother and I both bought cars from Darrell at this dealership because of the customer service we received there. We shopped other dealerships in the city and no one returned our calls or followed up. dealership because of the customer service we received there. We shopped other dealerships in the city and no one returned our calls or followed up. Darrell answered all of our questions and never made us feel rushed into a decision. He is great and you can tell he loves what he does. He knew his product well and took the time to explain the options we had. Not only is he professional but also took the time to send a card with a gift to my husband and I for our newborn baby. If you are spending your hard earned money and want incredible service, you have to visit this dealership and ask for Darrell! More
Felix Sabates' Mercedes-Benz of South Charlotte is the best place to get your Mercedes-Benz serviced. I have used them for over four years and I would not take my Mercedes-Benz any where else. the best place to get your Mercedes-Benz serviced. I have used them for over four years and I would not take my Mercedes-Benz any where else. More
My wife and I have purchased two pre-owned certified Mercedes-Benz from John Glaser at Mercedes-Benz of South Charlotte. Our experience throughout the entire process was first rate. Mr. Glaser was kno Mercedes-Benz from John Glaser at Mercedes-Benz of South Charlotte. Our experience throughout the entire process was first rate. Mr. Glaser was knowledgeable about the vehicles. He treated us w/respect. We never felt pressured at anytime and were satisfied w/the price on both our trade-ins and certified pre-owneds. Most importantly, MBS and Mr. Glaser stood by the vehicles they sold us providing excellent care after the vehicles were purchased. We will definitely buy another car from Mr. Glaser and Mercedes-Benz of South Charlotte. More
I leased a smart Passion fortwo with the help of Darius Brown. Darius was very friendly and helpful. He attended to my needs and helped with getting the answers to the questions I asked related to the ca Brown. Darius was very friendly and helpful. He attended to my needs and helped with getting the answers to the questions I asked related to the car and the leasing process. I would suggest the dealership have one or two associates that are "experts" on the smart car as I felt like I knew more about the car than Darius did as I had done a great deal of research before my first visit to the dealership. Since I knew what I wanted, it did not bother me that the sales associate did not know enough about the smart car. But, I could see this causing a loss of sales possibilities for those who did not know much about the smart and was there to inquire. Overall, my experience was very good. Darius and the other associates who I came in contact with made me feel very comfortable with the dealership and caused my car leasing experience to be the best I have ever had. 5 stars, for sure!! More
This dealership is excellent from the point of evaluating a leasing arrangement, actually leasing an auto and including the service provided through the lease term. Everything is handled in an efficient and a leasing arrangement, actually leasing an auto and including the service provided through the lease term. Everything is handled in an efficient and effective manner which is important. The environment is business-like, but comfortable with the utmost courtesy extended. More
I recently went to Mercedes Benz of South Charlotte and I had the worst experience that I have ever had at a dealership. I was working with Adam Putnam and found a car that I wanted to buy for my wife but th had the worst experience that I have ever had at a dealership. I was working with Adam Putnam and found a car that I wanted to buy for my wife but the car had a mechanical issue at the time. I told the Adam that I was very interested in the car and if he would contact me when it was fixed so I could buy it. Adam replied no problem and he would be sure to contact me. A week passed and no call from Adam. Adam never mentioned to me that I would need to put down any money to hold the car which would have been no problem at all. After no response from the dealership, my wife and I made a trip back to the dealership to make the purchase and much to our suprise, the car had been sold. WOW!!!!! No call at all!!!!!! Really??? I quickly realized after looking at my surroundings, that I was not a good old boy.......hint...hint if you get my drift. I assume they looked at me and thought that I could not afford the car. That's funny beacuase I was planning on paying cash for it. I then went to Hendrick Mercedes of Northlake and purchased another car there. Now that was my greatest car buying experience of all. I highly recommend if you are looking for a Benz to go there. They are Great!!!!!!!!! More
I took my car (2012 SLK250 Roadster) to service the evening prior to my appointment because I could not bring it in at 7am the following morning. Right away I was greeted by Mr. Wiggins who then introd evening prior to my appointment because I could not bring it in at 7am the following morning. Right away I was greeted by Mr. Wiggins who then introduced me to Kevin. Kevin let me know Kyle was gone for the day. Kevin placed my vehicle in service in the line-up. I was on my way within 10 minutes back home. By mid day, Kyle called to tell me my vehicle was serviced and ready for pick-up. Mr. Wiggins again noticed me and directed me to Dennis to close the work order which he stated was covered under warranty with zero balance. Kyle approached to inform me of the service provided to my car. Kyle was professional and very knowledgeable about my car. Kyle is an excellent Service Adviser that takes pride in delivering a customer's car timely and assured repairs were made with confidence. My navigation system is working great now. The people I mentioned were all attentive to my needs and gained my respect. From the online service request, Mr. Wiggins helpfulness, Kevin's efficiency, Kyle's service consultation, Dennis closing the work order and me driving off totally satisfied it was an awesome first service experience at MB of South Charlotte. My sales consultant (Mr. Pergo) also greeted me and my family and ensured my needs were satisfied. That was great to see. Great sales and service and plan on purchasing my wife's car in the near future because of the five star treatment received. More