Mercedes-Benz of South Charlotte

I recently went to Mercedes Benz of South Charlotte and I had the worst experience that I have ever had at a dealership. I was working with Adam Putnam and found a car that I wanted to buy for my wife but th had the worst experience that I have ever had at a dealership. I was working with Adam Putnam and found a car that I wanted to buy for my wife but the car had a mechanical issue at the time. I told the Adam that I was very interested in the car and if he would contact me when it was fixed so I could buy it. Adam replied no problem and he would be sure to contact me. A week passed and no call from Adam. Adam never mentioned to me that I would need to put down any money to hold the car which would have been no problem at all. After no response from the dealership, my wife and I made a trip back to the dealership to make the purchase and much to our suprise, the car had been sold. WOW!!!!! No call at all!!!!!! Really??? I quickly realized after looking at my surroundings, that I was not a good old boy.......hint...hint if you get my drift. I assume they looked at me and thought that I could not afford the car. That's funny beacuase I was planning on paying cash for it. I then went to Hendrick Mercedes of Northlake and purchased another car there. Now that was my greatest car buying experience of all. I highly recommend if you are looking for a Benz to go there. They are Great!!!!!!!!! More

I took my car (2012 SLK250 Roadster) to service the evening prior to my appointment because I could not bring it in at 7am the following morning. Right away I was greeted by Mr. Wiggins who then introd evening prior to my appointment because I could not bring it in at 7am the following morning. Right away I was greeted by Mr. Wiggins who then introduced me to Kevin. Kevin let me know Kyle was gone for the day. Kevin placed my vehicle in service in the line-up. I was on my way within 10 minutes back home. By mid day, Kyle called to tell me my vehicle was serviced and ready for pick-up. Mr. Wiggins again noticed me and directed me to Dennis to close the work order which he stated was covered under warranty with zero balance. Kyle approached to inform me of the service provided to my car. Kyle was professional and very knowledgeable about my car. Kyle is an excellent Service Adviser that takes pride in delivering a customer's car timely and assured repairs were made with confidence. My navigation system is working great now. The people I mentioned were all attentive to my needs and gained my respect. From the online service request, Mr. Wiggins helpfulness, Kevin's efficiency, Kyle's service consultation, Dennis closing the work order and me driving off totally satisfied it was an awesome first service experience at MB of South Charlotte. My sales consultant (Mr. Pergo) also greeted me and my family and ensured my needs were satisfied. That was great to see. Great sales and service and plan on purchasing my wife's car in the near future because of the five star treatment received. More

Went in to look at a car that had been sent to another dealership. I told them I wanted it and they got it back for me. Gave me a good deal on trade in and even though I bought used they treat me like I b dealership. I told them I wanted it and they got it back for me. Gave me a good deal on trade in and even though I bought used they treat me like I bought new. More

We traveled from out of town to look at a difficult to find model only to find that they had already sold the car. Nance mentioned a used model that we were not interested in, then looked at others they h find model only to find that they had already sold the car. Nance mentioned a used model that we were not interested in, then looked at others they had coming in. She was a little confused about some of the options, but I understand they have many models and some sales reps don't familiarize themselves with all of them. When I later saw that they had the model again in their inventory, I called and they again put me on with Nance. She informed me that the vehicle was only for sale to Charlotte residents. Never heard that before, not sure if it was true. Seems not based on the reviews here from many out of town customers. We will, of course, take our business elsewhere. The lease is also up on my husband's e350 in September. His new vehicle will obviously be purchased elsewhere too. Not a good dealership in our experience. Seem to have plenty of business that can turn customers who need two cars away though. More

I have had the opportunity to purchase two cars from Nance Smithwick at Mercedes-Benz of South Charlotte. Both cars were purchased and then transferred out of state. Nance made the selection, purchase a Nance Smithwick at Mercedes-Benz of South Charlotte. Both cars were purchased and then transferred out of state. Nance made the selection, purchase and delivery process remarkedly easy and stress-free. Nance has beed delightful to work with,and obviously Mercedes-Benz of South Charlotte will continue to be where go when car shopping. I encourage every one considering a Mercedes-Benz one to do the same. More

Having arrived from a CarMax just up the street, the Having arrived from a CarMax just up the street, the quality of service was night and day better at the MB dealership (not surprising it was better, Having arrived from a CarMax just up the street, the quality of service was night and day better at the MB dealership (not surprising it was better, just how MUCH better is the key). The after-sale care was fantastic, we bought a S550 and while the price wasn't the best, the peace of mind knowing it was sold by professionals and had been serviced by professionals was worth more than the savings we could have got from a job-lot dealership or some road side lot. Customer service MATTERS because if sales people cannot manage basics it follows to reason the back end operations are equally amateurish (note, CarMax, letting someone wander around your luxury car section for 20 minutes without so much as a "hello" while 5 salespeople sit inside telling jokes to one another - NOT a smart move). Buying from MB of South Charlotte we at least know we have a quality purchase with solid ongoing support - having Fred teach us how to use the vehicle features - great - having Ken walk us through the warranties without being pushy - great - and Nance and Georgia gave us their time without the hard sell and helped us end up with the right car at a price I can live with. I have already recommended this dealership to a colleague, and would have no hesitation extending that recommendation to the "net" at large. All this while the dealership was handling the loss of a valued colleague - truly impressed with the pleasant experience we had there. Dan and Lindsay Williams More

We called on 7/6 to make an appt to bring 2010 E350 in to get a new tire. The right front tire had a bulge. Tires had 9100 miles. Was connected to parts dept. Wayne in parts said tire was in stock and get a new tire. The right front tire had a bulge. Tires had 9100 miles. Was connected to parts dept. Wayne in parts said tire was in stock and could be fixed on Friday. He also asked us to bring car in on thursday so they could look at it. Wayne said he would order tire. We called back and spoke to John in Service and asked why we had to bring car in thursday for someone to look at tire. He said that didn't make sense and to bring car in Friday. We brought car in Friday but tire was not ordered. We were told it would now be monday before new tire came in. When we asked about warranty on tires we were told the warranty didn't apply because there were markings on both tires that suggested we hit a pot hole. We haven't seen a pot hole in the 9100 miles we have been driving the car the size of the front end our car. I really didn't expect to receive a new tire under warranty. I did expect to be treated with more respect than I received. The service manager , Barry , was curt, to the point and unapologetic for any problems we had. I owned BMW's for the last 14 years and had them serviced through Hendrick BMW. Never had a problem. This dealership seems to be a mistake for me. Would not recommend using the service area. More

Pushy sales people, sold car I found online and lead me to believe it was still available. Wasted trip and bad experience. I wasn't impressed with the arrogance of the sales people and felt that they were to believe it was still available. Wasted trip and bad experience. I wasn't impressed with the arrogance of the sales people and felt that they were trying to up sale me to another vehicle after telling me the car I contacted them about had sold. More

My search for a car was narrowed down to a Mercedes, BMW or Jaguar. My research continoulsy lead me to a Mercedes. Thus, I scheduled a visit to Mercedes South Charlotte. Immediatley upon working with Nance or Jaguar. My research continoulsy lead me to a Mercedes. Thus, I scheduled a visit to Mercedes South Charlotte. Immediatley upon working with Nance Smithwick, I knew my search was over. Nance was extremly professional, very willing to work on my requests and she provided me the insights, knowledge etc... that solidified my decision. Nance made me feel that I was purchasing not only a car but a relationship with the best team in the business. I had the pleasure of working with Fred Ress on the "fun things" about the car. Fred was so fun to work with, made the experience of the car so pleasurable, made the learnings so easy, etc...Nance introduced me to several team members that made me feel that I was around friends. This dealership is the most professional that I have ever been asociated with. More