Mercedes-Benz of South Charlotte

Poor customer service, don't let the stars fool you. Unfortunately this dealership is not worthy of 4.9 out of 5 stars like their review's claim. I brought my vehicle in to have an alignment done. The Unfortunately this dealership is not worthy of 4.9 out of 5 stars like their review's claim. I brought my vehicle in to have an alignment done. The next day I received a call saying that, this $180 dollar alignment turned into over a $1900 project. I was informed the bushings and the struts were shot, and therefore the alignment could not be completed. Okay I understand, but I can't afford that right now so I declined the service, and returned to pick up my car. When I arrived I was told my bill would now be $145 dollars. That is over 80% of what the alignment that they didn't complete costs! The service advisor said the mechanics wouldn't have known that the alignment could be done until near the very end. Really? He couldn't see the struts were leaking immediately after it was put on the lift? After debating with a manager who spoke to me like a kid, he reluctantly gave me the regular diagnostic rate of $99. Additionally, he had the gall, to tell me that I don't work for free and neither do their mechanics. Well guess what, Mercedes Benz of South Charlotte, I don't work for free, but I make sure that I don't lose customers for $145. It's too bad that you can't see how much customer service plays a vital role in business. But I guess when you're that stuck up, you don't have to care. More

Bought a used e-class wagon Great experience. Flawless transaction. John Glaser was very knowledgeable and made my purchase a painless process. I am not local and John worked Great experience. Flawless transaction. John Glaser was very knowledgeable and made my purchase a painless process. I am not local and John worked with me to make sure everything went smoothly. Would definitely recommend John or MB Charlotte. More

Turned away for quick service while traveling I had a restraint service fault code while I was travelling in my 2015 Mercedes chassis based motorhome. Service would not even take a look at the veh I had a restraint service fault code while I was travelling in my 2015 Mercedes chassis based motorhome. Service would not even take a look at the vehicle even though a Dodge tech did an initial look and sent me to the Mercedes dealer (the made the time, thank you Hendrick Dodge!). I was told I would need to make an appointment (2 weeks out) and turned away. Disappointed in my first service visit to a Mercedes dealership. Hopefully the next dealership or the one in my home town is better. More

Outstanding Customer Service I recently purchased a pre-owned Mercedes-Benz at Mercedes-Benz of South Charlotte. The sales staff was extremely professional and quite helpful. Davi I recently purchased a pre-owned Mercedes-Benz at Mercedes-Benz of South Charlotte. The sales staff was extremely professional and quite helpful. David Rodriguez was outstanding to work with. His laid back no pressure approach made it easy to find the car I was looking for. I would recommend Mercedes-Benz of South Charlotte to anyone looking to purchase a new or certified pre-owned Mercedes. Ask for David and you’ll be well taken care of. More

They listened to my requirements They listened to my situation, my requirements, and met them. They were friendly and courteous at all times and I believe I received a fair deal and They listened to my situation, my requirements, and met them. They were friendly and courteous at all times and I believe I received a fair deal and they will be available to support their claims of excellent service. Ive been around for quite a while, and bought or leased many a vehicle. This was definitely the best experience in car buying to date. Both John and Carol are the best. More

Employee of the Month I recommend Dave Rodriguez as Employee of the Month. Dave is a comsumate salesman and professional that goes that extra mile. He not only calls to w I recommend Dave Rodriguez as Employee of the Month. Dave is a comsumate salesman and professional that goes that extra mile. He not only calls to wish you a happy birthday, he also calls to wish you happy anniversary each year since your purchase. Hands-down, I will puurchase my next vehicle from Dave Rodriguez and Felix Sabates! More

WOW - A great, fast, easy purchase experience! I stopped at the dealership for the end-of-lease inspection on my E350 Cabriolet. Even though I LOVE Mercedes and have owned or leased many of them, I stopped at the dealership for the end-of-lease inspection on my E350 Cabriolet. Even though I LOVE Mercedes and have owned or leased many of them, I had no intention of buying or leasing another one right now because I wanted to lower my payment for the next few years. I was in a hurry, but John asked if I'd give him the opportunity to meet my parameters. Long story short - within 20 minutes we had a deal on a CPO E350 that met my wish list, exactly. Although just a little higher than I wanted my monthly payment, MB of South Charlotte made an attractive deal I couldn't refuse. Two days later, I picked up my car. JOHN GLASER gets super high marks for actually listening to me ("this is my busy time at work ... I can't and don't want to spend a lot of time ...I know exactly what I want …"). Exceptionally refreshing. My single girlfriends are all jealous - they feel the same way about car buying and have never had an experience like mine. THANK YOU, John Glaser, and thank you, Mercedes Benz of South Charlotte! More

John Glaser: 5 Stars! I have been driving Lexus cars for over 10 years. John Glaser is one of the main reasons I decided to buy a Mercedes. John is a top notch sales profes I have been driving Lexus cars for over 10 years. John Glaser is one of the main reasons I decided to buy a Mercedes. John is a top notch sales professional; he is knowlegeable, responsive and has a great personality! The whole transaction was seamless and I was impressed with everyone I interacted with at the dealership. I love my 2014 red CLA! Thank you John, Georgia, Fred and the ladies and gentlemen of Mercedes Benz of South Charlotte. More

Excellent experience with John Glaser I had a great experience with this dealership and with John Glaser. John is a true professional, recognizing that I did not want to spend a significan I had a great experience with this dealership and with John Glaser. John is a true professional, recognizing that I did not want to spend a significant time negotiating or picking up my E550 Convertable. I appreciate John's effort and am completely satisfied with my purchase. More

David is the Best of the Best! I bought a Mercedes, my wife bought a Mercedes and we sent our fiends to David for a Mercedes. When the time was right David located the Bentley I ha I bought a Mercedes, my wife bought a Mercedes and we sent our fiends to David for a Mercedes. When the time was right David located the Bentley I had been looking for....which I bought! David is the best of the best! More