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Mercedes-Benz of South Charlotte
Pineville, NC
1,309 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 28, 2015
Stay away from Servicing your vehicle here. Stay away from this dealership!!!!! Horrible service. They had my car for 4 weeks. Nothing was done to it. Service adviser Steven Bott never picked up Stay away from this dealership!!!!! Horrible service. They had my car for 4 weeks. Nothing was done to it. Service adviser Steven Bott never picked up my phone calls. Technicians do not have an idea what to do with the cars if it's more than just changing the oil. Tried to talked to Jim Willard who represents an " excellent service" about overcharged invoice and service, his words: " you have a bill of $/'@-'". pay in and tow your car away". No apologies about poor service, not educated technicians. And after keeping my car for nearly a month and nothing was done to it. They threatening me to charge me a $80/day for storage if I will not do the way they want to do it (which is non sense and waste of money). If you had similar issues with their service contact me direct. Hoping that this review will help potential customers to think again before taking their car to this dealership. More
by SerDz
Employees Worked With
Steve Bott, Jim Willard
January 25, 2015
Best car buy experience I have had in awhile. John Glaser is a true professional. He knows his product and knows how to treat his customers. Top notch dealership, experience from start to finish w John Glaser is a true professional. He knows his product and knows how to treat his customers. Top notch dealership, experience from start to finish was exceptional. More
by jvaraly
Employees Worked With
John Glaser
January 20, 2015
BEWARE! This service center is not to be trusted!! The module on my Mercedes went bad and I had my car towed to the south Charlotte dealership the day before Thanksgiving. the charge for service was mo The module on my Mercedes went bad and I had my car towed to the south Charlotte dealership the day before Thanksgiving. the charge for service was more than 2,000 and they had my car until two days before Christmas. They tried to say the car need 11,000 dollars worth of repairs I of course said no. When they finally returned my car the trunk no longer opened with the key fab or the button on the inside of the car. the trunk open from the inside before they towed it and didn't when i got it back but Aundre Newman had a secretary call to tell me this was a new unrelated problem and they would charge me to fix it. i of course aid no. i asked to speak to Aundre and was told he would call me. He did not call. On January 16th a belt broke causing me to lose power steering and the car to over heat. the belt was not old it had been installed just this past summer and i was told by an auto mechanic that it had been over tightened while Mercedes had my car either they did this so i would have to return and spend more money or they are incompetent. i keep finding little things like they did something to my drivers door and did not put it back together right. it works but it has a string thing hanging from it. Shotty unprofessional hack job work that you pay A LOT for is what you should expect if you have service here. Stay away from this place go to the Independence store. Spare yourself the trouble and what feels like a smack in the face by a shady group of people who only want to take all they can get from you. When you Allow incompetent people to work on your car you put your life at risk! BEWARE !!! More
by harleyquinn
Employees Worked With
Aundre Newman
January 11, 2015
A Super Experience We have previously bought a car with Mercedes-Benz of South Charlotte. We received High Quality Service from Salesman John Glaser for the recent purch We have previously bought a car with Mercedes-Benz of South Charlotte. We received High Quality Service from Salesman John Glaser for the recent purchase of our car from this dealership. We would choose both again! He was extremely knowledgeable, very detailed and highly personable. We feel we got the very best deal possible! We were also fortunate to work with Mike Bostick, Marc Bartalini, and Fred Rees. We enjoyed quality experiences with each representative. More
by David H.
Employees Worked With
Fred Rees, John Glaser, Mike Bostick, Marc Bartalini
January 06, 2015
Wonderful Experience I could not have had a better experience buying a car than I did with John Glaser. He is extremely welcoming and attentive in addition to being very I could not have had a better experience buying a car than I did with John Glaser. He is extremely welcoming and attentive in addition to being very knowledgeable and helpful. I very much enjoyed working with him, and I would highly recommend him to others. - Sarah W. More
by sarahe1219
Employees Worked With
John Glaser
December 29, 2014
Service Fine Fine, knowledgeable and friendly. Much like other high end dealers. Would recommend though. Would have liked to take a long test ride but advised m Fine, knowledgeable and friendly. Much like other high end dealers. Would recommend though. Would have liked to take a long test ride but advised most buyers dont even take test rides. Out of my league. More
by GunEagle
Employees Worked With
Adam Putnam, Mike Bostick
December 16, 2014
Excellent Customer Service: John Glaser Great experience, extremely helpful, and sincere about everything down to the details. I would highly reccomend working with John. Great guy and works Great experience, extremely helpful, and sincere about everything down to the details. I would highly reccomend working with John. Great guy and works with you to find the perfect deal. More
by Kaykash
Employees Worked With
John Glaser, Mike Bostick, Marc Bartalini
November 29, 2014
Unbelievable Experience Great experience and transactions were flawless. I worked with John Glaser over phone as I am not local and he made sure that all the paper work was d Great experience and transactions were flawless. I worked with John Glaser over phone as I am not local and he made sure that all the paper work was done before I went to dealer. All the transactions were carried out smoothly on time. I would love to recommend the dealer to my friends. More
by rajendrasb
Employees Worked With
John Glaser, Mike Bostick
November 19, 2014
happy Excellent experience. All members at the dealership acted in unison and were extremely knowledgeable. They made this a truly wonderful experience. If Excellent experience. All members at the dealership acted in unison and were extremely knowledgeable. They made this a truly wonderful experience. If you are near Charlotte NC 'why would you not go here? More
by sally may
Employees Worked With
Georgia Buys, John Glaser, Barry Whismant, Marc Bartalini
November 12, 2014
Unbelievable. This dealership goes the extra mile in order to give the customer confidence in their purchase. When I walked in I was greeted with a welcoming hello! This dealership goes the extra mile in order to give the customer confidence in their purchase. When I walked in I was greeted with a welcoming hello! it did not stop there I ended up test driving a 2008 S550 pewter metallic in color and loved the car but had questions about maintenance and cost of repair. My sales guy then took me over the entire carfax and showed me so many reports on the car that made me feel comfortable about the condition of the car as it was used. This dealership is wonderful and will purchase more Mercedes from them in the coming future. Also, as long as John Glaser is still working there he will remain my salesmen for the future. He knows what it is to take care of customers concerns, he covers the cars from every angle and serves the customer in every aspect, the guy is just awesome at his job!!!! Thank you for a great experience and an awesome automobile. More
by Byron Haag
Employees Worked With
John Glaser
