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Mercedes-Benz of South Charlotte
Pineville, NC
1,318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,318 reviews
May 30, 2025
Always a great experience here. Nice people and very helpful. A big thanks to Gary Childers for spending extra time with us looking at cars on the lot. Nice people and very helpful. A big thanks to Gary Childers for spending extra time with us looking at cars on the lot. More
by ScottC4
Employees Worked With
Gary Childers
May 27, 2025
My car was towed to Mercedes Benz of South Charlotte for service. The address is 950 N Polk St, Pineville , NC 28134. I was told the diagnostic fee is $250. After the diagnostic was completed, I was later t service. The address is 950 N Polk St, Pineville , NC 28134. I was told the diagnostic fee is $250. After the diagnostic was completed, I was later told that there would be another $250 charge as another issue was found. It was never disclosed to me that every issue found would be $250. That is very important information that should be disclosed to the customer up front. In addition they wanted to charge over 5k for a tear down of my vehicle in addition to the work. The service manager was also very rude when I called to check on the status of my vehicle and also pick it up. More
by asia19752000
Employees Worked With
Paul Newman
May 21, 2025
Here’s a 15-word expression of your satisfaction with your car dealership: **"Exceptional service, honest staff, smooth process—this dealership exceeded expectations and earned my lifelong loyalty."** your car dealership: **"Exceptional service, honest staff, smooth process—this dealership exceeded expectations and earned my lifelong loyalty."** Would you like it to sound more casual, professional, or emotional? I can tailor it further! More
by alfredo.a.valencia
Employees Worked With
David Rodriguez
May 12, 2025
I would not recommend this dealership. I wish that I could give them less than 1 star. My car was towed there for servicing. I was told their was a $250 diagnostic fee. Okay, then after th I wish that I could give them less than 1 star. My car was towed there for servicing. I was told their was a $250 diagnostic fee. Okay, then after they did the diagnostic they said it will be another $250 because they said they found another issue so it will be another $250. It was NEVER disclosed to me that if they found more than one issue it would be another $250. On top of that they wanted to change over $5000 for a tear down and that's not including the work. This place is a RIP OFF. Not to mention the service manager had a very nasty attitude and was very rude. The company needs to get rid of him because he is making the company as a whole look bad! Don't take your car here! More
by asia19752000
Employees Worked With
John Delph
May 09, 2025
I would like to thank David Rodriguez in the acquisition of our new auto!The whole experience was amazing and me and my husband felt recognized by the brand of our new auto!The whole experience was amazing and me and my husband felt recognized by the brand More
by ffwaldeck
Employees Worked With
David Rodriguez, Pat Oberer
May 03, 2025
Absolutely the worst experience I have ever had with a service dept ,the #1 problem was to put a belt on correctly and while I was there I figured i would have some others things done ,I knew I had one se service dept ,the #1 problem was to put a belt on correctly and while I was there I figured i would have some others things done ,I knew I had one sensor in exhaust needed replacement, agreed to that since it was there already there, charged me over 500.00 plus the part that takes 5 minutes to replace and then tell me the def system needs work and the other sensor is bad and seized and was going to be 1300.00 to fix that's where I smelled the xxxxxxxx !!!!! And said im coming to get it dont fix that part ,It's a 2007 model and did not come from mercedes with def until later year models !!! Here's where it really gets good ,the second sensor they said needs replaced was intentionally unplugged!!! Plugged it back works perfectly, HERE IS MY WARNING DEALERSHIPS ARE STRUGGLING AND TRYING TO GENERATE INCOME HOW EVER THEY CAN , TECHNICIANS AREN'T GETTING ENOUGH HOURS SO THEY ARE INVENTING PROBLEMS!!! MERCEDES SOUTH OF CHARLOTTE I WILL NEVER BE BACK AND YOU HAVE BEEN WARNED !!! More
by kennethhelms
Employees Worked With
Ramsey service writer
April 30, 2025
David was such a pleasure to work with. He Is quick with texts and call responses and got us exactly what we wanted very quickly. A smooth and easy experience! He Is quick with texts and call responses and got us exactly what we wanted very quickly. A smooth and easy experience! More
by Katie C
Employees Worked With
David Rodriguez
