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Mercedes-Benz of Seattle
Seattle, WA
1,462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,462 Reviews of Mercedes-Benz of Seattle
January 03, 2023
Think twice before you lease a car from this dealership. On November 17 2022 I returned the car Mercedez SUV, the scheduled date of the end of the lease was on November 19, 2022. On the same date, Novem On November 17 2022 I returned the car Mercedez SUV, the scheduled date of the end of the lease was on November 19, 2022. On the same date, November 17, 2022, while we were sitting at the dealership, they did an unauthorized transaction in the amount of $534 dollars from our checking account without any explanation. Since that I contacted multiple people trying to return the money. It includes Mercedes Financial, Mercedes Dealership, and Fraud Department. Nobody is interested in finding the fraud even though the Mercedes Finance Department clearly admitted that this withdrawal was not authorized. Fraud Department also does not want to investigate it. Since then, I spoke to at least 7 people and all of them keep pointing at each other. I am not considering this a trustworthy reputable dealership. Money was stolen, and the fact is that dealership is ok with it. It looks like this is a typical thing for them. Terrible customer service. Dishonest people. Unfair business. Stay away from this dealership as far as you can. More
by Lana
Employees Worked With
Taylor - dealership, Diamend -Mercedes Financial
December 19, 2022
Just called their Service team and ask for a price quote to check the passenger light for my MB, they mentioned that it will cost $299 to diagnose each problem (even it is a known problem). Forget about th to check the passenger light for my MB, they mentioned that it will cost $299 to diagnose each problem (even it is a known problem). Forget about this service department. My Porsche service is even cheaper than this... More
by SLK Owner
Employees Worked With
Service department on duty on 12/19
December 10, 2022
Shaheen was absolutely wonderful and helpful. David also did a great job closing (Avoid dealing with Matt) . I loved my experience and would definitely recommend. David also did a great job closing (Avoid dealing with Matt) . I loved my experience and would definitely recommend. More
by CU
Employees Worked With
Shaheen, David
December 10, 2022
Waited a while to get noticed when I dropped off my car for a service check. No one took attention when we arrived. Ignored. While my car was in service, it was broken into. The registration and many thin for a service check. No one took attention when we arrived. Ignored. While my car was in service, it was broken into. The registration and many things were stolen from the glove box and other parts of the vehicle. It was vandalized. The scary part was that my address was in there and I was very worried personal information was stolen. I contacted customer service and they said they would check the cameras but never heard back. I called a couple of times, and nothing was done about it. Finally, I had to get a replacement registration card/document. The recall for brakes was not taken care of either while in service. All I was asked was to take the survey even when nothing was done about my care being vandalized. The recall for brakes was not taken care of either while in service. It is less than what I expected from Mercedes Benz. More
by elisagisel
Employees Worked With
Mark Kirilenko and manager
November 08, 2022
Good selection of vehicles, quality service department, attention to detail. No pressure in the sales department and comfortable waiting area in service. attention to detail. No pressure in the sales department and comfortable waiting area in service. More
by Snipped
Employees Worked With
Lenny Lesser
November 01, 2022
Wonderful people providing wonderful service. The sales representative who helped me select my car was absolutely amazing. The guy answered all my questions with great level of detail. The guys a The sales representative who helped me select my car was absolutely amazing. The guy answered all my questions with great level of detail. The guys at this dealership also explained things that I didn’t even think about. More
by Ash
Employees Worked With
Ahmari Jateed
September 12, 2022
Rude, arrogant- unwilling to deal with anyone out of state, or who they deem “inferior” such as a young adult trying to buy their first car…Do yourself a huge favor and choose ANY other dealership. state, or who they deem “inferior” such as a young adult trying to buy their first car…Do yourself a huge favor and choose ANY other dealership. More
by parisinbleu
Employees Worked With
Will, James
August 26, 2022
The buying process went well for the most part. Before purchasing the car I was promised by Geo it would be detailed (Cut & Buff, not just a wash & wax) which was included in the contract and was s Before purchasing the car I was promised by Geo it would be detailed (Cut & Buff, not just a wash & wax) which was included in the contract and was supposed be scheduled within a week of purchasing. 4 months later after calling and emailing several times for months & talking to other people about it I still have not heard from Geo. I eventually talked to Scott who apologized & just tried to make excuses, but there are none. I got the detail scheduled I specifically asked again if they were going to Buff it not just wash & wax (Because I can do that myself) I was assured it would be. When I picked up the car I asked if they could tell me exactly what was done to it (knowing already what they did) but nobody could tell me anything not even where it was done at because they don't detail at the dealer anymore, so I just took the keys and walked out. The car looks absolutely horrible it was not buffed at all they just wash, waxed, and vacuumed it. There are fine scratches all over the entire car that would've easily came out if it was actually cut and buffed. I know how working in customer service can be so I always try to be nice and understanding and give them the benefit of the doubt but there is absolutely no excuse for this type of behavior. I have talked to so many different people including managers Everyone is completely unprofessional Nobody wants to deal with or take accountability for anything. This has been the worst experience I've even had buying a car. More
by T
Employees Worked With
Geo
July 17, 2022
Using the word ”service” is a stretch with this dealership. Poor communication, no answers , ignored texts and calls, no loaner - I am on a list. They make their problems your problems when your br dealership. Poor communication, no answers , ignored texts and calls, no loaner - I am on a list. They make their problems your problems when your brand new car of 6 months has transmission issues they can’t solve. Can’t even coordinate to give me my garage door opener. More
by cdaisylu
Employees Worked With
Tony Lee
