Mercedes-Benz of Seattle

The dealership has a very efficient appointment making and intake process. The service advisor provides clear communication and expectations for the service. and intake process. The service advisor provides clear communication and expectations for the service. More

We have now purchased 3 vehicles from MB Seattle - 2 leases, one straight purchase, 1 new and 2 CPO very low miles. Each purchase was different but the consistent theme was great service and attention t leases, one straight purchase, 1 new and 2 CPO very low miles. Each purchase was different but the consistent theme was great service and attention to detail. Our last purchase we came in to test drive a CPO C300 but saw a new AMG C35 sitting next to it ready to go. Rob Fuchs got the keys to both so we could drive them back to back and compare. He took time to go over everything, and when I came back for the AMG he had me driving off in a fairly short time. He's gone out of his way to offer guidance on profile setup and features, and we are thrilled with our awesome new car. Thank you Rob and MB Seattle!! More

Transparency was very good. Staff was friendly and knowledgeable. Work was done on time and problems were addressed completely fixed. Staff was friendly and knowledgeable. Work was done on time and problems were addressed completely fixed. More

I received excellent service from Said. He was thorough in explaining all the documents for purchasing the GLE 350. Said was also competent in demonstrating the many features in the SUV. He was thorough in explaining all the documents for purchasing the GLE 350. Said was also competent in demonstrating the many features in the SUV. I drove away with confidence in knowing how to operate the new vehicle and satisfied that further assistance was just a text/call away. More

Sasha was outstanding, he explained everything that needed to be done, showed me an estimate and kept me informed of the progress of repairs via text. I was planning on waiting, but the work was going needed to be done, showed me an estimate and kept me informed of the progress of repairs via text. I was planning on waiting, but the work was going to take 4-5 hours so Sasha arranged for a loaner vehicle. I came to this dealership because of rudeness and apathy from a previous dealership. The level of service that Mercedes of Seattle gives is the reason they have my loyalty and makes the extra drive well worth it. More

Exceptional service. He took out the time to make sure all of my needs were fulfilled. I was satisfied. He took out the time to make sure all of my needs were fulfilled. I was satisfied. More

We have purchased a 2024 Sprinter from an RV dealership in March. The chassis battery is dead, we have not been able to use our Sprinter due to the fact that the battery is dead and under warranty and evid in March. The chassis battery is dead, we have not been able to use our Sprinter due to the fact that the battery is dead and under warranty and evidently this scenario has now been escalated to corporate? We'll never by anything Mercedes again and we'll spread the word. This is very unacceptable. We were always under the impression that Mercedes was top of the line and we'll respected. Not anymore More

Mercedes Benz of Seattle always goes above and beyond to ensure your visit is met with courteous staff and the service writer Al took great care in my service needs. Great service again! Thanks Al! ensure your visit is met with courteous staff and the service writer Al took great care in my service needs. Great service again! Thanks Al! More

Great follow up and communication! Easy process and getting a loaner car helped get me back to work. Easy process and getting a loaner car helped get me back to work. More

I’ve had an outstanding experience with this dealership! The customer service is top-notch—friendly, professional, and always willing to go the extra mile. From start to finish, I felt comfortable and confi The customer service is top-notch—friendly, professional, and always willing to go the extra mile. From start to finish, I felt comfortable and confident in their hands. The team is reliable, knowledgeable, and made the entire process smooth and stress-free. Highly recommend to anyone looking for a trustworthy place to buy or service a vehicle. More