Mercedes-Benz of Seattle

I recently brought my Mercedes GLE into this dealership’s service department to address a manufacturing defect in the air-conditioning ductwork beneath the dashboard. My experience, unfortunately, was nothin service department to address a manufacturing defect in the air-conditioning ductwork beneath the dashboard. My experience, unfortunately, was nothing short of disappointing and has left me questioning the integrity of their service operations. The service advisor insisted that the rattle I heard was caused by the sunglasses holder, which had already been replaced previously and was definitively not the issue. Despite my reservations, I allowed them to replace it again, only for more time to be wasted on a misdiagnosis. This was frustrating enough, but the problems didn’t end there. My vehicle was in their care for approximately ten days. Upon picking it up, I discovered that the windshield was cracked completely across. The service manager claimed this was due to an existing crack—one I had never observed before dropping off the vehicle. What makes this even more egregious is their blatant double standard: their loaner car agreement states that customers are responsible for windshield damage while the vehicle is in their possession. Yet, they refused to take any accountability for the damage to my windshield while it was in their care. Adding insult to injury, there was noticeable leather damage on the dashboard, evidently caused during the warranty repair work. This kind of careless treatment of a luxury vehicle is simply unacceptable. If you value your vehicle and expect to receive it back in the same—or better—condition than when you dropped it off, I urge you to avoid this service department at all costs. My experience demonstrates a lack of attention to detail, poor communication, and an unwillingness to take responsibility for their mistakes. I expect better from a dealership representing a luxury brand, and you should too. More

Excellent service! Efficient and no issues at all. They gave me a full report and discussed my options. I love the video of the issues and service required. Helpful to Efficient and no issues at all. They gave me a full report and discussed my options. I love the video of the issues and service required. Helpful to understand in more detail. More

Always an incredible experience. Best in customer service. The service folks there go out of their way to make you feel welcome and valued. Mercedes of Seattle is the best dealership Best in customer service. The service folks there go out of their way to make you feel welcome and valued. Mercedes of Seattle is the best dealership in the area! More

I have always been treated like royalty, friendly people who are knowledgeable and respectful. They have my support and faith. who are knowledgeable and respectful. They have my support and faith. More

William and the rest of the Service group are all very professional, knowledgeable and very friendly professional, knowledgeable and very friendly More

It's easy to make an appointment - thanks for the reminders. Everyone greets me when I arrive and directs me to Bill Bellacourt who is great. He's ready with my paperwork, the details and explanation reminders. Everyone greets me when I arrive and directs me to Bill Bellacourt who is great. He's ready with my paperwork, the details and explanations of my service. More

Service was easy to set up, drop off, service and pick up were all very straightforward and easy. Great response from the service team and felt my car was well taken care of. were all very straightforward and easy. Great response from the service team and felt my car was well taken care of. More

Service is well organized and well suited for needs of customers. Employees are friendly and helpful customers. Employees are friendly and helpful More

William provided excellent service. Would love to have him everytime I come to the dealership. Would love to have him everytime I come to the dealership. More

Hi I came to see one of the Mercedes-Benz SUV and end up driving it. The staff is amazing Marco, Braydon and David the best . Me personally will recommend anyone that wants a Benz to go there and ask for th driving it. The staff is amazing Marco, Braydon and David the best . Me personally will recommend anyone that wants a Benz to go there and ask for those guys . My experience was amazing specially that I was there with my sons and one was in a wheelchair and they really took care of us. Thank you so much guys. More