Mercedes-Benz of Scarborough

The worst experience I've ever had at a Mercedes dealer. My family started with their first Mercedes in 1975, purchased and then serviced at Fletcher Jones in Newport Beach, California. We've had five since My family started with their first Mercedes in 1975, purchased and then serviced at Fletcher Jones in Newport Beach, California. We've had five since then, I own three. When I moved to Vermont in 2009 I started having them serviced at Automasters in Shelburne, Vermont. I continued to enjoy great service as I added my 2012 and 2016 E350's to my garage. We added our house in Portland, Maine in 2022 and started to go to Scarborough Mercedes for service then. We began with Neil Hickey then when they were operating out of trailers while they were rebuilding the main buildings of the dealership. Now they have a beautiful dealership, but Neil has a new job and the service went to xxxx. They had our car there for THREE MONTHS during which time we would call repeatedly and never get anyone on the phone. Our new service advisor only responded to the messages we left six times out of 23 calls. We called on a Monday and never heard back. We called that Friday and talked to the cashier who told us the car had been ready for several days. Then, when we went to pay, we were unable to use our Citibank ATM cards. When I got home and called Citibank they said there was nothing to show that the cards were used at all, much less denied. We are Citibank Priority members and never have less than $80,000 in our accounts. In the end, I can't even explain to myself how these horrible interactions could happen at a Mercedes Benz dealer. I will never go to the Scarborough Mercedes dealer again. I will only use the dealer in Shelburne Vermont even though it's more than an hour away from our house in Vermont. I hope Scarborough Mercedes goes out of business. It's a blemish to the company. More

Beyond excellent times 15! !! Best service ever. Will be back with my classic 1986 mercedes. !! Best service ever. Will be back with my classic 1986 mercedes. More

Modern, clean dealership. Always plenty of snacks and fresh coffee available. The waiting area is well set up so that I can get work done in an office environment while I wait Always plenty of snacks and fresh coffee available. The waiting area is well set up so that I can get work done in an office environment while I wait for the service work on my vehicle to be completed. My service adviser Neal is very knowledgeable and attentive to details. It is a pleasure to work with Neal. More

I’ve been a customer for more than 20 years. Appreciate the excellent customer service. Appreciate the excellent customer service. More

As always, great service. Very professional and efficient. Very comfortable and clean waiting area. Excellent experience. Very professional and efficient. Very comfortable and clean waiting area. Excellent experience. More

Yes it WAS A GOOD EXPERIENCE - I WOULD RECOMMEND - THE SURVEY IS HORRIBLE THOUGH. THIS 15 WORD REVIEW MINIMUM IS RIDICULOUS SURVEY IS HORRIBLE THOUGH. THIS 15 WORD REVIEW MINIMUM IS RIDICULOUS More

Quick and friendly professional service in a comfortable setting. Communication was excellent at every level. The professionalism of the Advisor and the Service technical people was superb. setting. Communication was excellent at every level. The professionalism of the Advisor and the Service technical people was superb. More

This appointment was not up the previous standards I’ve been used to after coming here for years. I’m very disappointed and likely won’t be back. been used to after coming here for years. I’m very disappointed and likely won’t be back. More

Great customer service, very responsive people. Helped me get my glasses returned that I had left in the Lyft ride home. Helped me get my glasses returned that I had left in the Lyft ride home. More