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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
923 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 923 reviews

May 14, 2025

Incredible service! They picked up my car around 11:00 for an annual service ,wheel alignment and an inspection. They sent me a text around 5:00 informing me it was done More

by danhilton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal
May 17, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 13, 2025

Review: I’ve had consistently poor experiences at this Mercedes-Benz dealership, and overall, I’m very disappointed with the way it operates. That said, today I was fortunate to be helped by a service rep More

by hilaryalawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily
May 18, 2025 -

Mercedes-Benz of Scarborough responded

Hilary, Thank you for taking the time to review your experience with our dealership. I'm glad to hear your most recent visit was positive and your kind words for Emily are greatly appreciated. I'm so sorry that your past visits haven't been to the same standard. While we strive for every visit to be indicative of your last, it's clear that we still have some work to do. I'd love the opportunity to speak with you on your past experiences to learn how we can continue to improve and build upon the last with Emily. I can be reached directly at birving@mbofscarborough.com . Thank you again, your feedback is truly invaluable, and I look forward to speaking with you! Ben Irving Service Manager

May 12, 2025

Very pleased with how fast we were able to get our delivery vans in and out for service! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joys
May 15, 2025 -

Mercedes-Benz of Scarborough responded

Hi Jeff, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 12, 2025

We are very pleased with the service we get at MB of Scarborough. Yes, the company has gone through many changes. The outcome is superior technical service, superior customer service, and true sense of More

by Meg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey
May 15, 2025 -

Mercedes-Benz of Scarborough responded

Hi Meg, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2025

Overall great service. Only problem I was told there was a recall software update and it would take an extra hour. After 3 hours I was told they could only do half the upda More

by jbarjgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Lawler
May 12, 2025 -

Mercedes-Benz of Scarborough responded

Hi, thank you for your feedback about this because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation.

May 10, 2025

We had a great experience. Zoe was amazing helping me get the repairs a warranty process going in the right direction. I purchased from another dealership and needed a fairly More

by Eldala727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zoe
May 12, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2025

Superb service from check-in to pick up. Everyone was dressed professionally and very polite. I especially liked the Thank You card and bottled water from the Service Manager Ben Irving. More

by nicholsdist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Irving, Service Manager
May 12, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

May 09, 2025

Great service by the team at Mercedes Benz of Scarborough! “service B” is a fairly complex set of checks and exchanges - performed quickly and efficiently - glad we chose this team for our Sprint More

by connaryrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joys and Zoe Gallant were exceptionally helpful
May 12, 2025 -

Mercedes-Benz of Scarborough responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 01, 2025

Great staff and very professional! Definitely would recommend others to shop here for your next new or used vehicle! More

by Jeffrey74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Vorpagel,Robert Holzhacker,and William Leary
May 04, 2025 -

Mercedes-Benz of Scarborough responded

Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

April 30, 2025

Had a great buying experience here. Process was seamless, would highly recommend and would buy from here again. The sales guy was great as was the finance guy I dealt with More

by Trishasanders07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Staphi, Will
May 02, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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