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Mercedes-Benz of Scarborough

Scarborough, ME

Overview
Reviews
Vehicles
4.6
703 Reviews
Call Dealership (207) 358-6351
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137 US Route 1

Scarborough, ME

04074

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Showing 703 reviews

May 16, 2024

While undergoing renovations, the service team remains thorough and professional. Service quality and time of repair is very good. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Glidden
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Helpful
May 11, 2024

Brandi and April did a great job communicating about the service work I had done at the dealership - before, during and after the appointment. And even with all of the construction going on around the deal More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April, Brandi Lawler
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May 15, 2024 -

Mercedes-Benz of Scarborough responded

It's wonderful to hear that Brandi and April provided excellent communication and made you feel welcomed and comfortable during your service appointment, despite the construction. We appreciate your feedback and look forward to serving you again in the future!

Helpful
May 09, 2024

Service advisor was very helpful. Communication was excellent and the work was done on time. More

by mike tikonoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
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May 10, 2024 -

Mercedes-Benz of Scarborough responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 08, 2024

The experience was good other than the dealership unable to get title to complete the purchase. They finally had the title sent overnight. The day the title was received, the purchase was completed and I ha More

by jaimbry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max, my favorite salesperson , Jared Young
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May 08, 2024 -

jaimbry responded

There was difficulty getting the title, but it was worth the wait. Minor issues to have fixed by the service department.

Helpful
May 07, 2024

Excellent work. They let me know my options- price and timing of work. I am very satisfied. More

by Jdougherty99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
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May 09, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 04, 2024

Mohammed, Dave and Brandi are all Awesome! Clear communication and prompt service. I always enjoy getting my car serviced at this location! More

by suphi.turker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fakory and Dave, Jared Young, Brandi Lawler
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May 07, 2024 -

Mercedes-Benz of Scarborough responded

We're delighted to learn about your positive experience and the awesome assistance provided by Mohammed, Dave, and Brandi! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 03, 2024

Always a professional, personalized experience. Communication is excellent; service consultants manage expectations very well. Builds loyalty with every interaction. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil hickey
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May 07, 2024 -

Mercedes-Benz of Scarborough responded

We're delighted to learn that your experience was personalized! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 01, 2024

I had a very positive experience having my car serviced today. A lot of work was finished between 8 am and 5 pm, ensuring that I am ready to get in the road for a short trip tomorrow morning. I am grateful More

by Datagmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey
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May 04, 2024 -

Mercedes-Benz of Scarborough responded

That's wonderful to hear about your positive service experience! We're glad that we could complete a lot of work on your car efficiently, allowing you to be ready for your trip the next morning. Neal is delighted to hear your appreciation for his communication and assistance. Safe travels on your trip, and thank you for choosing us for your car service!

Helpful
April 30, 2024

Always “on it” and ready to make my car run the best it can. Great service More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed, Brandi Lawler
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May 02, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 29, 2024

Worse customer experience I have ever had at a dealership. Made me want to sell Mercedes so I never have to go back. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rock
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Apr 30, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
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