Mercedes-Benz of Scarborough

Very accommodating to work around my schedule in orderto schedule the vehicle service. Everyone in the department is accommodating, personable, prompt, and friendly. Everything that was needed was fully exp schedule the vehicle service. Everyone in the department is accommodating, personable, prompt, and friendly. Everything that was needed was fully explained, and they were more than amenable to my contacting them with any questions. More

Joshua was great. He was able to fit my E350 in for an oil change. Recommended some needed repairs He was able to fit my E350 in for an oil change. Recommended some needed repairs More

Good service, courteous staff but office can’t manage to change person to contact - me,, Ilga Harrington, my husband Rodney died last summer and I have Tod the people at Mercedes that numerous times but the change person to contact - me,, Ilga Harrington, my husband Rodney died last summer and I have Tod the people at Mercedes that numerous times but they still address me as Rod More

Excellent service from Emily. The loaner I was given that morning was suitable and much appreciated. My vehicle wasn’t ready as expected due to a lengthy software update. At 3:30 The loaner I was given that morning was suitable and much appreciated. My vehicle wasn’t ready as expected due to a lengthy software update. At 3:30 with no solid estimate on when my care would be done, Emily suggested I take the loaner home and have a driver bring my car to me the next day. That really softened my overall experience and made things so much easier on me and for me. My care was delivered to my home the next morning well cleaned and ready to go. Thank you. Bottom line, all considered, I would rate the experience yesterday as excellent. More

Overcharged for labor. Charged 700 for something that was supposed to be done when changing the tires. Having me pay for your mistake is rediculous. Charged 700 for something that was supposed to be done when changing the tires. Having me pay for your mistake is rediculous. More

Very friendly and professional staff. My service advisor Josh made the drop off and pickup of my vehicle very smooth. I have an older Mercedes and was happy that Mercedes of Scarborough i My service advisor Josh made the drop off and pickup of my vehicle very smooth. I have an older Mercedes and was happy that Mercedes of Scarborough is able to service and make repairs. I will be going back! More

I brought the vehicle in for a Mercedes-Benz recall. I had to leave the vehicle for,service. I was offered a ride home by Uber and was told that the dealership "would take care of it." I assumed ( incor I had to leave the vehicle for,service. I was offered a ride home by Uber and was told that the dealership "would take care of it." I assumed ( incorrectly) that meant that the dealership would cover the cost. They did not. My cost was around $49.00. I was not offered a loaner. The work was completed and as always, although expensive, (they found other issues that needed corrections) the work was done efficiently and accurately. For what was done, review of the rear sub floor, windshield wiper replacement and battery replacement should have been performed while I waited. The service writer was professional and polite. Explanation regarding my Uber experience could have been better. More

The sales and finance staff could not have been more helpful and inviting. I walked out with my new car all within just under 2 hours! Couldn’t recommend this dealership more. helpful and inviting. I walked out with my new car all within just under 2 hours! Couldn’t recommend this dealership more. More

The service staff at Scarborough Mercedes was fantastic. They took my car back quickly upon arrival and completed the factory service timely, returning a newly washed vehicle to me swiftly! They took my car back quickly upon arrival and completed the factory service timely, returning a newly washed vehicle to me swiftly! More

I have never been treated with such kindness and concern at any dealership ever! Extraordinary customer service! at any dealership ever! Extraordinary customer service! More