Mercedes-Benz of San Diego

First time customer Service Request: Basic Oil Change First time customer Service Request: Basic Oil Change My Experience: Dropped off my vehicle at 8:30am & was told by my service advisor that it First time customer Service Request: Basic Oil Change My Experience: Dropped off my vehicle at 8:30am & was told by my service advisor that it would not be longer than 1 ½ hrs (10am) to complete the service. Did not hear from my service advisor, so I contacted him around 12pm, he said he would look into it and get back to me. My service advisor called me back almost an hour later, around 1pm and said the service was complete, it was in line for the complimentory car wash and my vehicle would be ready for pick-up at 2pm. Vehicle was delivered late and without the car wash. Thumbs down!!! More

Went in to buy a used car. Very unimpressed on how they all looked. For a Mercedes dealer, they should be ashamed of the condition that their cars are in. all looked. For a Mercedes dealer, they should be ashamed of the condition that their cars are in. More

bought a NEW E550 from another dealer, but live near this one, and try to support local business...anyhow, my mom wanted a new GLK350, so I took here here in my new E class. Told the "greeter" that we are i one, and try to support local business...anyhow, my mom wanted a new GLK350, so I took here here in my new E class. Told the "greeter" that we are interested in buying a new GLK350. a sales rep came out, told him the exact car we want (equipment, color, and we want a buy, not a lease). He assked me if we have a trade,a nd what car in mins. I pointed to my E and he had the xxxxx to ask me if we can afford anotehr mercedes! At that point, i made up my mind NOT to buy from this place, but thought we should still take a test drive and if we liked it, we would go make a drive to newport beach where I got my car and get it from them. He showed us a few "basic" models, and I asked him about the one we wanted. He said that a sunroof is $1050 more and asked again if thats is in my affordability range. I told him that its fine and lets go for a test drive. Here comes the clincher...his response was, "we are really busy with the big sale, and to come back when he has mroe time"! Regardless of them being a local business, I will NEVER set foot on their lot again! More

Leased a car from them a few years ago. Had a very negative experience with the sales rep who treated me like xxxx once he saw that I wasn't going to buy, but rather lease. And lease a "certified pr negative experience with the sales rep who treated me like xxxx once he saw that I wasn't going to buy, but rather lease. And lease a "certified pre-owned" car at that. Then, the few times I took it in for service, I always had a negative experience. I stopped taking the car there. This past summer, I started receiving tons of flyers, letters, even phone calls, all reminding me urgently that my lease is up in a few months (oh my!) and hurry to buy the car, or buy a new car, or lease a new car -- do something, for god's sake! I have zero intention of doing anything with this particular dealer. I might very well return my leased car, then immediately buy a mercedes from another dealer. More

I have had only one problem with my 2006 R350. About one year after purchasing the vehicle the SRS light came on. I was informed that my vehicle required some service campaigns to be done to fix some known year after purchasing the vehicle the SRS light came on. I was informed that my vehicle required some service campaigns to be done to fix some known weak points on the vehicle. I was immediately helped as soon as I drove up on the service drive. The service advisor, Tommy, was already for me (I had to wait half an hour past my appointment time at Escondido), and had my car checked in and I was out of ther in 15 minutes. To my surprise all the work was completed that day. When I came to pick up the car the interior was cleaner than when I left it and I know they had to remove alot of parts in there. I couldn't even tell that they were there. Escondido left me with fingerprints all over my interior when I got it brand new! I have since taken it back for a service and still have no complaints. I am happy to pay a little extra for full vehicle inspection because most of the stuff will be covered under warranty. Love those guys there and will continue to take my business there. More

I wanted to test drive a new Mercedes C350 sedan. The first sales jerk was an Arab or Middle Eastern guy. Rude and arrogant he passed me onto a nicer guy who was clueless and nervous. I drive a nice BMW. first sales jerk was an Arab or Middle Eastern guy. Rude and arrogant he passed me onto a nicer guy who was clueless and nervous. I drive a nice BMW. When I asked the bonehead to test drive a new C350 coupe he did not have one on the lot which was a flat out lie. These guys are clowns and rude. I will never buy a car from them. The Mercedes dealer in northern California (MB of El Dorado Hills) was nice and let me test drive an SLK350 coupe. These idiots cannot even begin to fathom customer service. Funny the Lexus dealer down the road was much nicer to me and spent time with me on a test drive for a new Lexus. More

these people shouldn't be allowed to sell cars, they are worse than used cars sales people selling beaters. <br><br>upon walking in with a friend of mine, the first words out of their mouth was "who's riche worse than used cars sales people selling beaters. <br><br>upon walking in with a friend of mine, the first words out of their mouth was "who's richer? i want to talk to the one who can afford a car today." i knew immediately they thought i was too young to afford their cars. (in my 20's) i politely ignored his remark and asked to be shown an SL55, the car I came to look at. Instead of showing me the car himself, they refer me to 3 different people until one of them finally decides i'm worthy to talk to. he was probably a new guy as he didn't know anything about the car i was looking at except, "it's pretty sweet, huh?" uninspired to buy the car, i leave.<br><br>the guy that initially greeted me was outside and saw me as I unlocked my BMW 5-series to leave. he then walks up to me and asks "can i help you with anything else?" i didn't even bother to respond. More

They were very helpful in everyway! Will be buying my next Mercedes-Benz from them! Service department was very fast and realized I didn't feel like waiting forever. Parts department was very helpful in next Mercedes-Benz from them! Service department was very fast and realized I didn't feel like waiting forever. Parts department was very helpful in answering many questions we had on some other Mercedes-Benz models we currently own. Mercedes-Benz lifetime roadside assit. came in handy when we left the headlight on one of our cars.<br>They responed right away and got to our location, 15 miles away from Mercedes-Benz of San Diego, within 20-25 minutes and gave us a jump. Roadside Assit free of charge for life. Sorry to say I really don't remember who helped me in what! So many people work at the dealership. Good things come from Mercedes-Benz of San Diego. More