Mercedes-Benz of San Diego

I have had only one problem with my 2006 R350. About one year after purchasing the vehicle the SRS light came on. I was informed that my vehicle required some service campaigns to be done to fix some known year after purchasing the vehicle the SRS light came on. I was informed that my vehicle required some service campaigns to be done to fix some known weak points on the vehicle. I was immediately helped as soon as I drove up on the service drive. The service advisor, Tommy, was already for me (I had to wait half an hour past my appointment time at Escondido), and had my car checked in and I was out of ther in 15 minutes. To my surprise all the work was completed that day. When I came to pick up the car the interior was cleaner than when I left it and I know they had to remove alot of parts in there. I couldn't even tell that they were there. Escondido left me with fingerprints all over my interior when I got it brand new! I have since taken it back for a service and still have no complaints. I am happy to pay a little extra for full vehicle inspection because most of the stuff will be covered under warranty. Love those guys there and will continue to take my business there. More

I wanted to test drive a new Mercedes C350 sedan. The first sales jerk was an Arab or Middle Eastern guy. Rude and arrogant he passed me onto a nicer guy who was clueless and nervous. I drive a nice BMW. first sales jerk was an Arab or Middle Eastern guy. Rude and arrogant he passed me onto a nicer guy who was clueless and nervous. I drive a nice BMW. When I asked the bonehead to test drive a new C350 coupe he did not have one on the lot which was a flat out lie. These guys are clowns and rude. I will never buy a car from them. The Mercedes dealer in northern California (MB of El Dorado Hills) was nice and let me test drive an SLK350 coupe. These idiots cannot even begin to fathom customer service. Funny the Lexus dealer down the road was much nicer to me and spent time with me on a test drive for a new Lexus. More

these people shouldn't be allowed to sell cars, they are worse than used cars sales people selling beaters. <br><br>upon walking in with a friend of mine, the first words out of their mouth was "who's riche worse than used cars sales people selling beaters. <br><br>upon walking in with a friend of mine, the first words out of their mouth was "who's richer? i want to talk to the one who can afford a car today." i knew immediately they thought i was too young to afford their cars. (in my 20's) i politely ignored his remark and asked to be shown an SL55, the car I came to look at. Instead of showing me the car himself, they refer me to 3 different people until one of them finally decides i'm worthy to talk to. he was probably a new guy as he didn't know anything about the car i was looking at except, "it's pretty sweet, huh?" uninspired to buy the car, i leave.<br><br>the guy that initially greeted me was outside and saw me as I unlocked my BMW 5-series to leave. he then walks up to me and asks "can i help you with anything else?" i didn't even bother to respond. More

They were very helpful in everyway! Will be buying my next Mercedes-Benz from them! Service department was very fast and realized I didn't feel like waiting forever. Parts department was very helpful in next Mercedes-Benz from them! Service department was very fast and realized I didn't feel like waiting forever. Parts department was very helpful in answering many questions we had on some other Mercedes-Benz models we currently own. Mercedes-Benz lifetime roadside assit. came in handy when we left the headlight on one of our cars.<br>They responed right away and got to our location, 15 miles away from Mercedes-Benz of San Diego, within 20-25 minutes and gave us a jump. Roadside Assit free of charge for life. Sorry to say I really don't remember who helped me in what! So many people work at the dealership. Good things come from Mercedes-Benz of San Diego. More