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Mercedes-Benz of San Diego
San Diego, CA
581 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 581 reviews
January 22, 2019
This is your benz expert at Mercedes San Diego Kearny Mesa I bought my first Mercedes recently at the Kearny Mesa dealership and had a great experience. Randy Johnson was the sales rep that helped me find the I bought my first Mercedes recently at the Kearny Mesa dealership and had a great experience. Randy Johnson was the sales rep that helped me find the right car at the right price. He's knowledgeable about the cars and has a lot of experience behind him - very professional throughout. Looking forward to working with him again in 3 years when my lease is up. More
by Jeff G.
Employees Worked With
Randy Johnson
January 19, 2019
The best car dealer in SD area! I wish I could give 10 stars instead of 5. The sales rep and staff were so kind and professional. We were kind of tough customer, but the sales rep, D I wish I could give 10 stars instead of 5. The sales rep and staff were so kind and professional. We were kind of tough customer, but the sales rep, Dan Casey, handled the business very well that we were so satisfied with purchasing a new vehicle. I’ve been shopping around many different vendors, and MB San Diego is the best dealer in my opinion. I cannot thank enough for the kindness and professionalism from the sales rep and staffs. The sales rep even baby sitting our precious daughter throughout the purchasing process. Just to short cap on the MB San Diego, the facility is very clean and organized, staffs are very helpful and nice, lastly the sales rep was so genuine to the customer. Once again, I will give 10 starts to the MB San Diego!!! More
by jae.kang
Employees Worked With
Dan Casey
January 02, 2019
Five Star Dealer Mercedes Benz of San Diego has to be the best in Southern California. Very professional and in tune with the customer. Excellent facility and excellen Mercedes Benz of San Diego has to be the best in Southern California. Very professional and in tune with the customer. Excellent facility and excellent staff. Five stars and more. More
by Ron Tomei
Employees Worked With
Enrique Lopez and Brittney Atkins
July 06, 2018
Mercedes Benz of San Diego was Excellent!!! Nick Lehman was Excellent he went far and beyond as to taking pictures and helping me with my trade. Really felt like family at this dealership. Thank Nick Lehman was Excellent he went far and beyond as to taking pictures and helping me with my trade. Really felt like family at this dealership. Thanks Nick. -Alfred More
by alfredb
Employees Worked With
Nick Lehman, Sean Weaver
July 03, 2018
Excellent service The team at Mercedes benze of San Diego is extremely professional and friendly. I would highly recommend this dealership to my friends and Co workers. The team at Mercedes benze of San Diego is extremely professional and friendly. I would highly recommend this dealership to my friends and Co workers. More
by Matty
Employees Worked With
Jay Puno, Nick Lehman
July 03, 2018
very friendly knowledgeable service manager My service manager was very friendly and knowledgeable. The service was done in a very timely manner and there were no huge time gaps getting a car or My service manager was very friendly and knowledgeable. The service was done in a very timely manner and there were no huge time gaps getting a car or returning the car. Only improves I can think of are getting cars into the loading bay easier, it was slightly crowded, and having navigation in the loaner car. More
by kmager
Employees Worked With
Sean Weaver
June 27, 2018
Saturday 23 June Appointment Scheduled a Saturday appointment and when I arrived was told an inventory was being done and no service techs were here to perform required service. W Scheduled a Saturday appointment and when I arrived was told an inventory was being done and no service techs were here to perform required service. Was told a free rental would be provided. Came back on Monday to pickup my vehicle and at the customer service desk was told I had to pay $35 for rental car. I explained that I brought car in on Saturday and was told rental car was free. Obtained a receipt with 0 charge and paid stamped on receipt. On Tuesday received an email stating I owed $35 for rental car. Replied email and asked for rep to check the database.. Still awaiting resolution. More
by gayoung128
Employees Worked With
Mike Ramano
November 17, 2017
Bad Business! Bad business and extremely unprofessional. I had a deal in place and was awaiting the paperwork to sign. As I was waiting for such paperwork the deale Bad business and extremely unprofessional. I had a deal in place and was awaiting the paperwork to sign. As I was waiting for such paperwork the dealer decided to sell the vehicle to someone else because they happened to be in the store. Me and the sales agent had a verbal agreement but I suppose that does not mean much these days. I would stay away from this dealership and go to a dealership who actually honors their commitments. More
by sseyedi
Employees Worked With
Justin
November 08, 2017
Unprofessional Honestly if there is a zero rating I will not hesitate to post it. Where do I start, this morning my husband and I drove to " Mercedes Benz of San Die Honestly if there is a zero rating I will not hesitate to post it. Where do I start, this morning my husband and I drove to " Mercedes Benz of San Diego" wanted to trade my current car to lease a 2018 GLS 450 I had two colors in mind either a blue or black, we met with salesman by the name Mushtaq Chaudry we explained to him that we wanted to lease a GLS and trade in my car we walked the lot Mushtaq initially showed me a blue color car like I requested but it have light interior, I didn't like the color combo, and it has alot higher MSRP price, than what I initially told him I am looking for, then Mushtaq wanted to convince me with another colors and I strictly told him I am looking for either blue with dark interior or black we walked the lot three times, then he told us to take a seat try to locate what I asked for, Mushtaq went to check on my request then came back saying "the only place that have the car is in Honolulu" and it's 2017 then couple minutes later he said he have a black GLS with tan interior if I would like to look at, I said sure I was open to take a look at it however I never did, I also want to mention while we were walking the lot Mushtaq was telling us that the GLS is a hot car espically the black color he said alot of "chinese" people buy them and ship them overseas, and sometimes the "chinese" people are slick they hire people to buy these cars for them, my husband and I looked at each other in shock wondering why would he tell us that?! I felt this is extremely unprofessional way of saying things like that to customer especially trying to buy high end product . Mushtaq brought in another person by the name Al Hameed to talk to us he wanted to convince us to buy another color my husband told him if you have black and it showed on your website why you are not selling it to me? Al Hameed he said I can sell it to you but you have to pay $10,000-$12,000 over sticker price just because it's black color with panoramic roof. This dealership advertise their cars on the website and when you get there they play the "bait N switch" game I am posting 3 black GLS pictures they have on their website that I didn't see any of them, it sounded they want to rip me off and have me pay ridiculous money over the asking MSRP. By law if the car is advertise it is definitely for sale especially if it's not sold and still advertised. I've called the sales manager by the name "Tim" and left him a voicemail about my experience in the dealership but never got a call back. I can't believe the Penske group hire unprofessionals and take advantage of customers. I am going to email the Penske cooperation and file a claim with DMV. More
by Ranya
Employees Worked With
Mushtaq Chaudry
October 28, 2017
Selling new cars with recall active This dealership sold me two cars so far both with active recalls, and told me that they fixed but they never did , don’t trust this dealership they ar This dealership sold me two cars so far both with active recalls, and told me that they fixed but they never did , don’t trust this dealership they are nothing but money hungry and they don’t mind taking you in a street with a car that can catch fire ,.. I would like to see if they gonna handle this second time right or am I gonna call attorney general More
by Donny79ca
Employees Worked With
Dan Collins
