Mercedes-Benz of San Diego

Dropped my car in for a routine prepaid service. Car remained at dealer for 2 nights. No courtesy vehicle offered. I booked online a week ahead. Added message if someone could pick car up - no call. Ov remained at dealer for 2 nights. No courtesy vehicle offered. I booked online a week ahead. Added message if someone could pick car up - no call. Overall poor experience as service reps were too busy to call and advise me of status. Maybe a little harsh on my comments due to the COVID-19 pandemic, but just letting you know my experience. More

Lied & wasted my time Drove 3 hours to San Diego shortly after confirmation from "internet sales manager" Randy Johnson that a car was available for me to test drive. After Drove 3 hours to San Diego shortly after confirmation from "internet sales manager" Randy Johnson that a car was available for me to test drive. After I arrived, I was told that the car wasn't sold, but possibly would be and that someone gave a credit app but no deposit on the car. They wouldn't even let me test drive it. Complete waste of time and didn't even say sorry. Avoid these guys at all costs. More

Great dealership with long history here. They have separate facilities for working on trucks and sprinter vans. They are clean, quick and are guaranteed service fro MB separate facilities for working on trucks and sprinter vans. They are clean, quick and are guaranteed service fro MB More

They sold me a car w defective paint and they refuse to repaint it. The internet is filled w complaint about defective paint on red cars. They offered me a deal, 10,000 to paint it. We are a military fam repaint it. The internet is filled w complaint about defective paint on red cars. They offered me a deal, 10,000 to paint it. We are a military family and this is how we are treated. they don’t stand by their product! More

Defrauded by Dealer I was defrauded by the dealership when purchasing my vehicle. I purchased a slightly used car from the dealer last month for over $50k. Before makin I was defrauded by the dealership when purchasing my vehicle. I purchased a slightly used car from the dealer last month for over $50k. Before making the purchase, I confirmed that the car had both keys and all paperwork, and was told affirmatively that it did. After all the paperwork was signed and sale completed, and the car was being delivered to me after detail, I'm told that the dealer can't find the second key and manual. I was told that those would be sent to me shortly after they are found, or if they can't be found, I'd be sent a replacement. I have now been strung along for over a month and the manager is reneging on sending me the key or the manual. I am very disappointed, and expected much more from a Penske dealership and an MB dealership. More

the worst ever every time I been to this dealership I have had a negative experience. No wonder why the turnover is so high. They monopolize San Diego dealerships so every time I been to this dealership I have had a negative experience. No wonder why the turnover is so high. They monopolize San Diego dealerships so I would rather go outside the city. They are rude, incompetent and unprofessional. Their service department and management are the worst. More

This is your benz expert at Mercedes San Diego Kearny Mesa I bought my first Mercedes recently at the Kearny Mesa dealership and had a great experience. Randy Johnson was the sales rep that helped me find the I bought my first Mercedes recently at the Kearny Mesa dealership and had a great experience. Randy Johnson was the sales rep that helped me find the right car at the right price. He's knowledgeable about the cars and has a lot of experience behind him - very professional throughout. Looking forward to working with him again in 3 years when my lease is up. More

The best car dealer in SD area! I wish I could give 10 stars instead of 5. The sales rep and staff were so kind and professional. We were kind of tough customer, but the sales rep, D I wish I could give 10 stars instead of 5. The sales rep and staff were so kind and professional. We were kind of tough customer, but the sales rep, Dan Casey, handled the business very well that we were so satisfied with purchasing a new vehicle. I’ve been shopping around many different vendors, and MB San Diego is the best dealer in my opinion. I cannot thank enough for the kindness and professionalism from the sales rep and staffs. The sales rep even baby sitting our precious daughter throughout the purchasing process. Just to short cap on the MB San Diego, the facility is very clean and organized, staffs are very helpful and nice, lastly the sales rep was so genuine to the customer. Once again, I will give 10 starts to the MB San Diego!!! More