Mercedes-Benz of San Diego

Nick Batts leadership and goal to provide excellent customer service was greatly appreciated. He successfully intervened with a stressful situation and I now have my car back. This is a follow up reg customer service was greatly appreciated. He successfully intervened with a stressful situation and I now have my car back. This is a follow up regarding my review posted on 2/18/2024. Thumbs up also for Carla who always makes sure customers are taken care of. Every time I have seen Carla, I know she will make sure I am taken care of well. More

Not sure why a run flat tire and bent wheel would take more than two weeks to repair. To say it wasn’t covered under warranty is disputable. The tire is a definite defect. I have pictures to prove it. I w more than two weeks to repair. To say it wasn’t covered under warranty is disputable. The tire is a definite defect. I have pictures to prove it. I was always the one to call them to find out the status. I understand people get sick, but there should not be a single point of failure especially if you have a team of service advisors. Also I had to ask for a loaner because it was taking more than a week. Poor customer service. They don’t care I’ve been without my car for two weeks. Not very happy with Penske. Unsat. More

Excellent service, well informed. Best sales person ( Adam ). We received the best deal we could get. Best sales person ( Adam ). We received the best deal we could get. More

The sales team was pleasant to work with and reasonable during negotiation. The closing process with the finance team was surprisingly painless. The most important factor was that they minimized antiquate during negotiation. The closing process with the finance team was surprisingly painless. The most important factor was that they minimized antiquated old-school sales tactics without excessive pressure. A good sales team who knows their customers and is aware of the current market makes a whole difference. More

They very helpful explaining all the options drove the car and show me all the details I am so happy because of the car and the price too car and show me all the details I am so happy because of the car and the price too More

Exceeds expectation and Professional in every aspect! My experience was nothing short of wonderful and would recommend to anyone looking for a vehicle My experience was nothing short of wonderful and would recommend to anyone looking for a vehicle More

I could write a big paragraph and tell everyone how my experience was. Only one word, ok may be two. It was AMAZING. The way they work with you is unbelievable. Thank you so much. From the bottom of my he experience was. Only one word, ok may be two. It was AMAZING. The way they work with you is unbelievable. Thank you so much. From the bottom of my heart thank you. More

Good dealership with variety of models. Good service. Professional staff. Carla and Nicky amazing sales team. Good service. Professional staff. Carla and Nicky amazing sales team. More

Great service on the purchase! Carla did a wonderful job explaining everything and getting me set up to drive away. Carla did a wonderful job explaining everything and getting me set up to drive away. More

They were very helpful especially Gene. He explained and able to answer all our questions . He explained and able to answer all our questions . More