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672 Reviews of Mercedes-Benz of Salem - Service Center
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September 23, 2017
Mercedes-Benz of Salem Is The Best!! My wife and I were on a trip from Seattle down to California in our Sprinter. Somewhere just after passing through Portland the engine light went on. My wife and I were on a trip from Seattle down to California in our Sprinter. Somewhere just after passing through Portland the engine light went on. We started calling service locations. No one seemed to be able to help us. That is when we decided to call the Salem location. Josh answered the phone and he couldn't have been nicer. He told us if we could get there by 4:00 he could have someone look at it. We knew, based on commute traffic, we wouldn't make it but felt good immediately that Salem was a good choice just talking to Josh. He was so reassuring to us. As we figured, we didn't make it in time. However, even though service was closed, we were greeted warmly by Don Post and everyone else we came in contact with. Don wrote up the paperwork and said someone would look at the issue the moment they opened the next day. Everything about out experience was wonderful. Don explain thoroughly the issue with the van, kept us posted throughout our time there, gave us a loaner car and just couldn't have been nicer. We were overwhelmed with how great we were treated. It was stressful because we had a timeline to be in California and yet, felt relaxed because we knew Don and everyone else had our best interest in mind. That they were going to do their best to get us on the road again. Our Sprinter is not just a van but is a RV conversion done by Roadtrek. This made our experience a bit different because not only did we have the engine light issue, we also had an issue with an add on done by Roadtrek. Mike, dong the service, took the initiative to contact Roadtrek to determine what we needed to do. Because of how wonderful we were treated, we decided to have them order the part and we are having them install it on our drive back to Seattle from California. Not only did it seem like we were the most important customer, but I bet every other customer feels the same way. I watched the interaction between other staff and customers. The interaction is superb. Everyone smiles, everyone seems to know what they are talking about and everyone says hello to you. Bottom line, is everyone is just so nice and helpful. If you are even considering purchasing a car or having service done on your Mercedes, please don't hesitate to choose Mercedes Benz of Salem. The only issue we have is that they can't be where we take our van to be serviced going forwar. The drive is just a bit too far from Seattle 😀. More
by Judi and Lyn
June 16, 2017
The best car dealership in Salem Oregon by leaps and bounds. I can't tell you how much I love this dealership ! I have done business with them for 13 years and have never had a bad experience with them. I made I can't tell you how much I love this dealership ! I have done business with them for 13 years and have never had a bad experience with them. I made my first purchase from Brian many years ago and made a friend for life. I frequently go in and have coffee with him still today. Donovan in the service department is also an incredibly capable and helpful young man, he will go the extra mile for you every time. This dealership actually cares about their customer and will go over and above to make sure you are happy even when it comes at their expense. 5 stars is NOT enough. More
by MikeCarter57
May 26, 2017
Donavan It is always unpleasant when your car needs repair. Since our car is a Mercedes we felt it would be best to take it to people who would be experts i It is always unpleasant when your car needs repair. Since our car is a Mercedes we felt it would be best to take it to people who would be experts in the repair of Mercedes Benz 's. During the time in which our car was being repaired, Donavan, made sure we were updated continously during the process of repair as well as all costs. Thanks to Donavan and his great communication ability we were very pleased with our experience with Mercedes in Salem,Or. More
by Deborah
Employees Worked With
Donovan Rodriguez
May 25, 2017
My visit to Valley Motors service department Of course Mike Schmidt is the best but I have to say Donovan greeted me by name when I took my car in..was very efficient in getting me set up and to Of course Mike Schmidt is the best but I have to say Donovan greeted me by name when I took my car in..was very efficient in getting me set up and to work by 7:30 am...I am very pleased and impressed with the customer service..and it is very pleasant and courteous dealing with Valley Motors Service Dept. More
by Donna Gilchrist
May 24, 2017
we were impressed Donovan was great about getting our car in with the right service person and kept us informed about the service that was needed. Mike our service t Donovan was great about getting our car in with the right service person and kept us informed about the service that was needed. Mike our service technician, did a great job tracking down the problem with our alarm on the car, and so far we couldn't be more pleased with the results. Thanks guys!!! More
by crossfireowner
May 19, 2017
Excellent! I have been into the dealership twice in the last few weeks. Both times Donovan took care of the issues I had with a smile and great customer service I have been into the dealership twice in the last few weeks. Both times Donovan took care of the issues I had with a smile and great customer service. He went above and beyond normal customer service. to be sure that everything was taken care of. The level of good customer service far exceeds the norm for other dealerships I have dealt with in the past. More
by AngieO
Employees Worked With
Glenn, Donovan Rodriguez
May 13, 2017
Always great service. I have always traveled north from Springfield to have service and repair work done at MB of Salem. Everyone there always makes me feel comfortable and I have always traveled north from Springfield to have service and repair work done at MB of Salem. Everyone there always makes me feel comfortable and keeps me well informed on the progress of the work being done. I have dealt with Don Post every other time I've been there and he is always very helpful and knowledgeable. My most recent visit I was first approached by Donavan Rodriguez at check in, I think he is a new hire although it's very hard to tell because he blends right in with the same attitude, knowledge friendliness and helpfulness as everyone else. As long as I own my MB I'll make the trip to Salem when it needs attention. More
by Westam
May 11, 2017
Great service Donovan was great and knowledgeable. I know that when I go to Mercedes Benz of Salem the job will get done right. Will be back. Donovan was great and knowledgeable. I know that when I go to Mercedes Benz of Salem the job will get done right. Will be back. More
by Cande
Employees Worked With
Donovan Rodriguez
April 21, 2017
Mr Don Post the service advisor My wife and I gain great confidence in his knowledge and professionalism dealing with my wife's GLC and my SL Mercedes. I would recommend Mercedes Be My wife and I gain great confidence in his knowledge and professionalism dealing with my wife's GLC and my SL Mercedes. I would recommend Mercedes Benz of Salem to family and friends. More
by mercedes guy
Employees Worked With
MR DON POST
March 09, 2017
World class On a trip from Canada we experienced an issue with our Sprinter. Sean fit us in and had us on the road again before lunch. Can't say enough about thei On a trip from Canada we experienced an issue with our Sprinter. Sean fit us in and had us on the road again before lunch. Can't say enough about their fantastic service, they could teach the folks north of them a thing or two about customer service More
by Bob T
Employees Worked With
Sean G
