Mercedes-Benz of Salem - Service Center

My go-to guy for questions and service on my Mercs Don has always taken the time and effort to answer my questions and make sure my vehicles are ready and reliable on the road. Even for accessories, h Don has always taken the time and effort to answer my questions and make sure my vehicles are ready and reliable on the road. Even for accessories, he has provided advice and pricing every time I have requested such. In addition, he always has my services records on hand (having 4 Mercs, I get services mixed up between the cars) so we always know what needs to be done to maintain my vehicles. More

David Mohr provided excellent service! In July 2018 I was in the middle of a Palm Springs to Calgary, Alberta RV trip. I noticed a problem with my headlamp. I pulled into Salem and, with In July 2018 I was in the middle of a Palm Springs to Calgary, Alberta RV trip. I noticed a problem with my headlamp. I pulled into Salem and, with David's assistance, was on my way in 15 mins and under $20. Great service by David. More

David was very helpful! Came in for drivers airbag replacement. Work Was finished and the van washed in no time at all! David helped me look at my maintenance schedule and de Came in for drivers airbag replacement. Work Was finished and the van washed in no time at all! David helped me look at my maintenance schedule and determine that I need to come in later in the month for brake service he made notes so that I’ll be sure to be able to use the coupon that’s available from Mercedes-Benz. More

Service Dept is Excellent! David Mohr - Sprinter Service Advisor This guy is the most accommodating, efficient and professional foreman on the West Coast. My family of 6 and wa David Mohr - Sprinter Service Advisor This guy is the most accommodating, efficient and professional foreman on the West Coast. My family of 6 and was stranded in a parking lot after our Sprinter 2500 broke down. I called Mike and he immediately arranged a tow for us and rearranged the shop schedule so we could be seen by the techs upon arrival. David was sympathetic, a great listener and very attentive. The guy will take care of you. I promise. Mike Leblanc - Shop Foreman There's no one more knowledable about Sprinter vans than this guy. Mike not only diagnosed our problem and fixed it within minutes but took the time to explain the problem and how to avoid it in the future. He brought out the damaged part and even provided me with a spare for future use. Mike will give you the straight skinny on your van and is up front about cost and fees. You will not find a better mechanic to work on your sprinter than Mike LeBlanc. I highly recommend Mercedes Benz of Salem for their service work. They are totally professional and honest. You can trust these guys to make correct choices and honest assessments of your vehicle. More

Customer for life I brought my 11 sprinter van in after having work preformed by another shop David and his team firgured out what they did wrong and took the time to m I brought my 11 sprinter van in after having work preformed by another shop David and his team firgured out what they did wrong and took the time to make my van 100% again I depend on that van daily so having it working correctly Is of the up most importance to me Thank you again for the great service and top notch workmanship More

Good service both in sales and service departments. I have two Mercedes products, a Sprinter Van built out as a "class B" (van conversion) RV and a Metris passenger van, purchased from this dealer. My m I have two Mercedes products, a Sprinter Van built out as a "class B" (van conversion) RV and a Metris passenger van, purchased from this dealer. My most recent experience was with my Sprinter van (a 2010 model) that had troubles with "glow plugs" (a device in the engine that pre-heats the cylinders for starting in colder weather -- this mostly reduces "smoking" from the diesel engine when it is not yet warmed up). The service department was able to quickly read the codes and verify the problem, and then replaced the necessary parts in about 3 hours (appointment was made ahead of time). Since I have to travel nearly 2 hours driving time to reach this dealer, their promptness and attention was well appreciated. (As for my Metris, it's a wonderful van -- every thing the 1969 VW "bus" I once had should have been! I was treated fairly during negotiations -- and the dealership did a good job obtaining a model that closely met my desires in less than a week. -- I could have placed an order for a specific set of requirements "from the factory", but then the wait might have been 2 or 3 months...) More

Great service, great people. So after being told that a failed $3500 part was not covered under my warranty by a different Mercedes dealership that was closer to home, I took my v So after being told that a failed $3500 part was not covered under my warranty by a different Mercedes dealership that was closer to home, I took my van back to Salem Mercedes Benz where I bought it. The service team looked up my warranty, told me it was covered, and fixed it straight away. You can not get better service than that. These guys have never let me down, there customer service is fantastic and professional. Don't waste your time going any where else. More

Over acvhievers! We have always had incredible service with Donovan in service and the entire MB Salem Team! We will definitely be purchasing all of our future Mercede We have always had incredible service with Donovan in service and the entire MB Salem Team! We will definitely be purchasing all of our future Mercedes vehicles here! More

Beyond Helpful! After purchasing a car from a dealership across the country, Steve ended up dealing with me and them regarding an attempted delivery. Long story shor After purchasing a car from a dealership across the country, Steve ended up dealing with me and them regarding an attempted delivery. Long story short ... Steve did not have to help me, he wasn't getting a commission or a cut. However, he continued to call me and see how it was going and helped me get this car delivered. Once it arrived, we came in to get an extended warranty. Again, Steve took a considerable amount of time out of his day to introduce us to who we needed to work with, introduce us to the Service team, show us around the dealership, etc. It was just a pleasure dealing with him and he will be our first call next time we want to purchase a vehicle. Thank You Steve! Denise & Rick More