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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
673 Reviews

673 Reviews of Mercedes-Benz of Salem - Service Center

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December 07, 2024

Mike Schmidt and Don Post. They each reek of Integrity. I have every confidence "handing them my keys", and checkbook. More

by vego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 07, 2024

The service was done promptly and completed when they said it would. Was pleased with the way I was kept informed of what was going on. More

by NORMPEDERSEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 07, 2024

Earliest appointment was 3 weeks out. Dropped off vehicle on scheduled date and parts had not been ordered. Repair required RVT sealant which needs 24 hours to cure. Shop only allowed sit More

by Boyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Evan Carroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for sharing your feedback regarding your recent service visit. We appreciate you taking the time to let us know about your experience. We understand your frustration with the scheduling, parts availability, and the service process. We strive to provide excellent customer service and apologize that your experience did not meet your expectations. We value your feedback and will use it to improve our processes and better serve our customers in the future. Thank you for choosing Mercedes-Benz of Salem!

December 05, 2024

Thanks for help with my car,I feel save driving Definitely recommend Mercedes Evan and Mike very professional, friendly, helpful I really appreciate you help! More

by ALONSOSAN1590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 04, 2024

I love their customer service. It shows that they care about you and the service they provide. More

by MARIEBRADFORD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 04, 2024

Was in desperate need of service help excellent service addressed all my questions and car is running well. Many thanks More

by Lcuencas92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 03, 2024

Fast and complete service, reliable and on time delivered with a smile and admirable cost control. Thanks. More

by jayceschu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 02, 2024

I was treated with respect in all the dealings I had with them. They kept the promises they made to me. I was given a courtesy vehicle as I am from out of town and could not have done my service there otherw More

by BMANPENNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 02, 2024

Evan and his team did a fantastic job with the service of my Sprinter. Their communication was excellent and the technicians were very helpful explaining their work. More

by RGOERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

December 02, 2024

Excellent service and helpful staff. Worth driving to from Portland !been there for the last 3 years. More

by RAJPAONASKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem! Thanks for making the drive down!

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