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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
673 Reviews

673 Reviews of Mercedes-Benz of Salem - Service Center

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January 31, 2023

Service timely executed. Tony explained in great detail what has been done and which areas should be paid attention. More

by K2SPECIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem for your service needs!

January 29, 2023

This was an average visit. People were fine but not overly helpful during or after this visit. More

by LUNASEA312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these people
Jan 30, 2023 -

Mercedes-Benz of Salem responded

Thank you for this feedback and thank you for choosing Mercedes-Benz of Salem!

January 26, 2023

Brian did a great job explaining updates needed for my van and arranged appointment in service department, Eli helped programming the Van to my app, service department did a great job and Derrin in parts More

by Eugene A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Mercedes-Benz of Salem responded

We're thrilled we could help you with your Sprinter Van! Thank you for choosing Mercedes-Benz of Salem!

January 26, 2023

Very Friendly and Helpful! Did what they said they would do and kept me advised. More

by DON80
Recommend Dealer
Yes
Employees Worked With
Don Post
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

January 25, 2023

I was advised to go somewhere else when I asked for the car to get a second opinion/estimate. More

by harris.m.khan98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Mercedes-Benz of Salem responded

We're always happy to re-evaluate our initial estimate or go over it with you. Give us a call and ask for Mike Schmidt or shoot an email to service@salemmercedes.com.

January 20, 2023

The woman explained everything that was done to my van and the what the final outcomes of the service meant to me. More

by DEBBYBARNARD58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, shuttle driver
Jan 25, 2023 -

Mercedes-Benz of Salem responded

We like to keep the information flowing. Thank you for choosing Mercedes-Benz of Salem!

January 17, 2023

As always exceptional service, work was completed as planned and the car was cleaned inside and out. More

by homestarlarson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Mercedes-Benz of Salem responded

Clean service! Thank you for choosing Mercedes-Benz of Salem!

January 14, 2023

My Sprinter has 5000 miles an needs front axle seal and driveline replacement and missing gaskets on side door that caused it to leak, but they didn't comp clearing a fault caused by me removing my front s More

by jjburgard443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Mercedes-Benz of Salem responded

Thank you for this feedback. Thank you for choosing Mercedes-Benz of Salem

December 30, 2022

Won’t take my car anywhere else. And your team is the reason. Keep up the great work gentlemen! More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Mercedes-Benz of Salem responded

Thank you Christina!

December 27, 2022

They are professional, personal, and they are dam good at representing the Mercedes name and brand More

by MUDGETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

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