Mercedes-Benz of Salem - Service Center

Great customer service. Very friendly and easy to deal with. They were ready when we arrived and finished when promised. Very friendly and easy to deal with. They were ready when we arrived and finished when promised. More

All the service that was done was explained to our satisfaction. Staff is friendly and seem to genuinely care about their customers. The waiting area is comfortable and is very nice they provide co satisfaction. Staff is friendly and seem to genuinely care about their customers. The waiting area is comfortable and is very nice they provide coffee and drinks. More

Evan is always friendly and helpful. My van is always ready ahead of time. Great waiting area too. My van is always ready ahead of time. Great waiting area too. More

Always treated with respect and consideration from start to finish. Don keeps me updated on progress with no surprises. I always know I’ll be treated right whenever I need them. to finish. Don keeps me updated on progress with no surprises. I always know I’ll be treated right whenever I need them. More

It's definitely not a big city dealership. Things take a little longer to get done because they're so small. They don't have the staff nor the parts avaliable. But, really great people in serv Things take a little longer to get done because they're so small. They don't have the staff nor the parts avaliable. But, really great people in service. Taking so long is justifiable. Lastly, I refuse to take my 2013 GL63 AMG, and my 2002 E320 to anyone but Mercedes. both cars are in amazing condition. I'll pay the $190.00 shop fees. I'll pay more for Mercedes parts. They guarantee their work. Small shops say they do, but most don't. I LOVE higher standards with everything. Proud people in whatever they do. It costs more...period. I will give them a 5 star when the day comes when my car is finished on time or under. More

I highly recommend using MB of Salem. They do what they say and say what they do. No surprises or delays. The team is well prepared and organized. I have always been treated very well jus They do what they say and say what they do. No surprises or delays. The team is well prepared and organized. I have always been treated very well just like part of the team. I love MB of Salem. More

Honest to deal with as well as prompt and courteous service every time. Followed through on honoring service discount coupon. service every time. Followed through on honoring service discount coupon. More

Convenient scheduling. Don post is a very honest service guy. Car was nice and clean and delivered a couple of hours before expected. Don post is a very honest service guy. Car was nice and clean and delivered a couple of hours before expected. More

My experience has always been a good one, i truly admire Don Post’s positive and professional attitude, I always look forward to seeing Him! His assistants are always pleasant as well! Don Post’s positive and professional attitude, I always look forward to seeing Him! His assistants are always pleasant as well! More

Service personnel are great. They get to know their customers. Will bring the car back for service. They get to know their customers. Will bring the car back for service. More