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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
673 Reviews

673 Reviews of Mercedes-Benz of Salem - Service Center

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April 04, 2023

Had a serious transmission problem. It was diagnosed, parts ordered, anr repairs made in a timely manner. Evan Carrol, the service manager was especially diligent in staying on top of t More

by LLOYDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2023

Sprinter service was great. They diagnosed the problem with my wiring and did the repairs. There were supply chain problems with getting some parts, but that is everywhere. Ever More

by PatrickMcQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2023

Problem is still not fixed. Sometimes I have to shift manually. Once it stuck in park. It is leaking a fluid.This is new. I need an oil change More

by MIKEVEGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Mercedes-Benz of Salem responded

Give us a call or shoot an email to service@salemmercedes.com so we can work on this with you right away.

Apr 27, 2023 -

MIKEVEGO responded

You're on it!

April 02, 2023

Work done on time and for the quotes cost. I have no complaints about the experience. Evan was good to deal with More

by brian.downs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Mercedes-Benz of Salem responded

We work hard to be timely and exact! Thank you for choosing Mercedes-Benz of Salem!

April 02, 2023

Wonderful service Did everything they needed to do Very happy Can’t wait for my new sprinter More

by TRYOUMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

April 02, 2023

They took good care of my car. I hope the problem doesn't come back anytime soon 🙂 More

by adinduo
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

Customer service was very good. The service center was on time and did everything that I expected. More

by colwellra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Very professional and prompt with a nice waiting room. Good follow through with a complete service package. Thanks More

by granger.chinos0r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2023

They are great folks. Very attentive, thorough. Always greeted with a smile. I really appreciate all of them. More

by Rebecca.Ruppert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2023

Nice, clean, friendly and fast service. I dont have anything else to say you're great!! More

by mlund86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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