Mercedes-Benz of Salem - Service Center

I experienced a frustrating situation with maintenance service on my car. I took my car in for annual service and also had a new car battery installed. A few days later the auxiliary light came on so I re service on my car. I took my car in for annual service and also had a new car battery installed. A few days later the auxiliary light came on so I returned the car to address this issue. When I went to pick up my car, the driver door would not lock so I instead had to leave my car to have this new issue fixed. I received a call the next day saying it would be another day because the wrong part was ordered. The following day I received another call saying it would be another day because the wrong rivets were ordered. When I finally picked up my car I discovered after driving off that my car doors did not automatically lock as usual. I also discovered that I could not open my driver door even though my automatic key was with me so I had to manually push the open button on my key to unlock the door and in addition the car door alarm did not work either. Once again I had to return my car to have the computer system for the door reworked. All this caused needless inconvenience and frustration. Why didn't the car technicians check all these factors on the door before releasing my car? More

Honest, caring, pay attention to detail, friendly, knowledgeable,overall amazing customer service. I will continue coming to this facility for my Mercedes service. knowledgeable,overall amazing customer service. I will continue coming to this facility for my Mercedes service. More

My SUV is now past the 100,000 mile mark and still operating flawlessly with service from this dealer. operating flawlessly with service from this dealer. More

They are very friendly and flexible. My car is well taken care of. I always get my car back in a clean condition My car is well taken care of. I always get my car back in a clean condition More

As soon as I called, I got an appointment same day. The customer service was excellent. By the time I arrived they were waiting for me to look at my car and had thr shuttle available to get me to work The customer service was excellent. By the time I arrived they were waiting for me to look at my car and had thr shuttle available to get me to work. My car was fixed the same day. I will never go anywhere else for my Mercedes benz services! Amazing staff and wonderful customer Service. Thanks! Savannah . More

Service was fast team members were quick to respond to my questions car was very clean questions car was very clean More

Excellent work researching major damage to our Sprinter fuel system and doing major repairs in a timely manner. fuel system and doing major repairs in a timely manner. More

Don Post was able to quickly detect and set up the repair of my car. It needed a new battery. Mail was efficient in taking me between my home and the dealership. of my car. It needed a new battery. Mail was efficient in taking me between my home and the dealership. More

Prompt, courteous service which is well documented and consistently completed under budget and well before schedule consistently completed under budget and well before schedule More

We appreciated how Evan communicated with us. He was easy to reach and helped us feel at ease during the process. He was easy to reach and helped us feel at ease during the process. More